Rosa Davis

This presentation explores how to implement a structured content strategy within MadCap Flare to enhance content consistency, reuse, and AI readiness. It covers best practices for using Concept, Task, and Reference topic types, managing reusable snippets, applying metadata for searchability and multi-channel delivery, and aligning content to audience and output needs using conditional tags. Attendees will gain insights into creating a scalable content lifecycle that supports efficient publishing while ensuring clarity, reusability, and future compatibility with DITA standards.

In this presentation, I will share how Vasion leverages micro content in MadCap Flare to enhance the user experience by delivering relevant, contextual resources. By integrating micro content with metadata-driven displays, we empower users to discover additional information precisely when and where they need it.

I will showcase three key types of micro content implemented in our documentation:

• FAQs: Repurposed from sales collateral, these provide users with quick answers to common questions directly within relevant topics, using metadata to ensure contextual relevance.
• New Release Features: Metadata-powered displays highlight feature updates on related or tangentially related topics, helping users stay informed about product enhancements.
• How-To Content: Step-by-step procedures, tagged with metadata, appear in search results for relevant keywords, enabling users to access actionable guidance instantly.