Chad Kreiger

In an agile setting, technical writers frequently work under tight deadlines, as each sprint brings new features and updates in a continuous cycle. The real difficulty arises when development stretches into the final moments, leaving little time for documentation. Fortunately, topic-based writing strategies in Flare can help alleviate these pressures. Chad Kreiger, Lead Technical Writer at Huron, will show you how to effectively use Flare to organize your content into focused, modular topics. This approach streamlines writing and review processes, ultimately helping your audience quickly find the information they need. He will share with you the attributes of effective topics and how he uses Flare for targeted subject area reviews, highlighting the benefits of reviewing individual topics to accelerate feedback and improve agile workflows. These benefits extend to your audience by providing them with complete topics that offer focused, comprehensive information in an easily navigable format.

In today's fast-paced digital environment, users often have questions that require answers from multiple help sites, leading to frustration and delayed support. Chad Kreiger, Lead Technical Writer at Huron, will share with you how his team leverages MadCap Flare's micro content capabilities and meta tags to aggregate a centralized, easily searchable FAQ site. Despite the challenges of FAQ content coming from diverse sources for various audiences, learn how Huron uses meta tags behind the scenes to unify the content experience by helping users quickly filter to specific questions and answers. You will learn how to develop scalable and effective FAQs using the FAQ proxy, micro content, and meta tags. Chad will offer tips and tricks to help you avoid common pitfalls and maximize the single-sourcing tools that MadCap Flare has to offer that ultimately help you enhance user experience with your content.