From Silos to Syndication: Seamless Solutions, Shared Content
September 29 - October 1, 2025 | Coors Field, Denver
MadWorld Conference
Aidan Oldnettle
Solutions Architect, MadCap Software
Aidan Oldnettle is a Solutions Architect at MadCap Software, where he leverages over eight years of diverse technical experience to help organizations optimize their content workflows. Since joining MadCap in 2019, Aidan has progressed from an entry-level support role to a key member of the pre-sales team, guiding customers through tailored solutions that meet their evolving needs.Aidan holds a Bachelor of Arts in Marketing and Logistics from the University of North Texas. His career journey is as multifaceted as his skill set—spanning IT support, software implementation, and even music education, with a specialization in drum production. Prior to entering the tech industry, Aidan gained hands-on experience across a variety of sectors, including retail, catering, and event services.His unique blend of technical acumen, creative insight, and customer-centric approach makes him a valuable resource for clients navigating the complexities of modern content management.
Aidan Oldnettle is a Solutions Architect at MadCap Software, where he leverages over eight years of diverse technical experience to help organizations optimize their content workflows. Since joining MadCap in 2019, Aidan has progressed from an entry-level support role to a key member of the pre-sales team, guiding customers through tailored solutions that meet their evolving needs.Aidan holds a Bachelor of Arts in Marketing and Logistics from the University of North Texas. His career journey is as multifaceted as his skill set—spanning IT support, software implementation, and even music education, with a specialization in drum production. Prior to entering the tech industry, Aidan gained hands-on experience across a variety of sectors, including retail, catering, and event services.His unique blend of technical acumen, creative insight, and customer-centric approach makes him a valuable resource for clients navigating the complexities of modern content management.
Monday
Advanced Workshop 10:30 - 11:30
From Docs to Bots: Building AI Agents with Syndicate’s RAG API
Step into the future of technical documentation by learning how to turn your content into an intelligent assistant. In this advanced workshop, we’ll show you how to connect MadCap Syndicate’s Retrieval-Augmented Generation (RAG) endpoint with AI agent frameworks like Copilot Studio.
Participants will get hands-on with tools like Postman to authenticate, test, and explore Syndicate’s APIs. Then, we’ll walk through building a live AI agent that can answer real-world technical documentation queries.
Whether you’re a technical writer exploring AI, or a developer interested in workflow automation, you’ll leave with the skills and patterns to start embedding AI-powered content delivery into your own organization.
Session Topics: MadCap Syndicate, Advanced Workshop
