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The Premier Technical Communication
and Content Strategy Conference

October 3-6, 2021 | Fairmont Austin

Photo of Leah Catania

Leah Catania

Senior Technical Writer, TraceLink Inc.

Leah Catania writes robust help content for complex pharmaceutical supply chain applications. She is also in charge of designing the Technical Communication team's documentation and helped establish the company's Usability & User Research Guild. She received her Master of Arts in Professional Writing from the University of Massachusetts Dartmouth.

Leah Catania writes robust help content for complex pharmaceutical supply chain applications. She is also in charge of designing the Technical Communication team's documentation and helped establish the company's Usability & User Research Guild. She received her Master of Arts in Professional Writing from the University of Massachusetts Dartmouth.


Monday

Track 23:00 - 3:55

Combining UI Help and API Documentation in the Same Information Architecture

Traditionally, technical writers often thought of "developer users" and "UI users" as separate people. Developers just needed their API documentation, and UI users just needed their procedures. However, sometimes these user groups overlap, and even when they don't, it is often beneficial to include their documentation in the same overarching Help Center. We recently made the decision to combine our extensive asynchronous, SOAP, and REST API documentation with the UI documentation for that product. In doing so, we provide a more holistic understanding of the product, give users access to all the information they might need in the same place, and enable Services to find information for customers more easily. However, determining the best way to combine the information architecture and design of two very different types of help presented its own challenges. Learn how we managed the information architecture, document design, and content management in Flare to overcome these challenges.

Session Topics: Tools Neutral

Tuesday

Track 44:20 - 5:20

Usability Testing for Your Products and Documentation

Usability testing traditionally falls under User Experience. Technical writers, however, should be user advocates as well, and as writers who are not as close to the design of the product, we're even more equipped to write a usability test than most product designers. In this session, learn how to plan and run a usability test on MadCap Flare, which will include information about the basics of usability testing, the type of usability tests that you can run during different stages of design, the best practices for writing a usability test plan and script, and how to analyze and report the results. We’ll also learn how usability testing can provide valuable insight into your documentation's information architecture, formatting, and overall clarity.

Session Topics: Tools Neutral

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