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Tricentis Partners with MadCap Software to Create HTML5-based Online Help Center; Cuts Project Time By Three Months

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Tricentis Takes Advantage of MadCap Flare, Analyzer and Mimic for Single-Source Publishing of Intuitive Easy-to-Search Online Help and Tutorial Videos

La Jolla, CA, USA — October 8, 2013 — MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft (NASDAQ: MSFT) Visual Studio and Microsoft XPS, today announced that it has helped Tricentis create an innovative online Help center. With the support of MadCap’s technology, Tricentis is delivering HTML5 Web-based Help, tutorial videos, and print documentation, using the MadPak technical communications suite to improve both productivity and the customer’s experience. In the first year alone, Tricentis calculated that the company had saved 520 hours of work—three months of project time—using MadCap's software. To read the full case study, visit https://www.madcapsoftware.com/casestudy/Tricentis.aspx.

Tricentis’ enterprise testing software solutions help Global 2000 companies successfully harness the power of software to accelerate business innovation, drive revenue and build customer loyalty. More than 400 global customers across 25 countries rely on the company’s leading solutions. Using three products from the MadPak suite, Tricentis has not only streamlined the process of creating and publishing content but also is offering a more intuitive and interactive experience for its customers. Among the key benefits Tricentis has realized:

  • MadCap Flare’s single-source publishing allows Tricentis content developers to quickly and easily collaborate.
  • Using MadCap Flare for publishing and MadCap Analyzer for automatically identifying documentation issues, Tricentis cut its annual project time by three months, a 25 percent reduction.
  • Users’ search experiences are enhanced through HTML5-based frameless, search engine-friendly WebHelp and partial-word searches enabled by Flare.
  • Variables and conditional tags in MadCap Flare facilitate the ability to change, update and create customized versions of content.
  • Video tutorials created with MadCap Mimic add a visual and interactive experience to Tricentis online Help based on MadCap Flare.

"Using the MadPak suite, we have been able to do much more than we ever anticipated, not just in streamlining our efforts, but also in significantly enhancing our users’ experience,” said Stefan Steinbauer, Tricentis head of documentation and translation. “We look forward to using MadCap to grow our online Help functions, deliver even more impressive results, and continue to surpass expectations.”

“As a leading innovator in enterprise testing software solutions, Tricentis has built its success on enabling customers to minimize business risk, reduce operating costs and increase test productivity,” said Anthony Olivier, MadCap founder and CEO. “We are excited by the company’s advances in enhancing these users’ self-sufficiency by using our MadPak technical communications suite to provide easy-to-search online Help and intuitive tutorial videos—all while realizing significant efficiencies in delivering this high-value content.”

About Tricentis

Tricentis provides the leading enterprise software testing solutions for Global 2000 companies to accelerate business innovation with peace of mind. The unique Tricentis approach to software testing enables enterprises to achieve unprecedented automation rates while minimizing business-related risks. Tricentis solutions empower organizations to systematically align software testing with business needs, so they can harness technology change while optimizing cost and efficiency. The company’s more than 400 customers include global brands such as Allianz, BMW, Deutsche Bank, HBO, Orange, Siemens, Southwest, Swiss Re, and UBS. Tricentis also has the highest customer renewal rate in the industry, at more than 98 percent, and its industry awards include Best in Test 2013. Gartner recognizes Tricentis as a visionary in the recent 2013 Magic Quadrant for Integrated Software Quality Suites. A fast growing, privately held company, Tricentis has offices in Austria, Germany, Switzerland, the UK, the Netherlands, the United States, Australia, and Singapore. To learn more, visit http://www.tricentis.com or follow us on LinkedIn, Twitter and Facebook.

About MadCap Software

MadCap Software, Inc. is a trusted resource for the thousands of companies around the globe that rely on its solutions for single-source multi-channel authoring and publishing, multimedia, and translation management. Whether delivering technical, policy, medical, marketing, business, or human resources content, MadCap’s products are used to create corporate intranets, Help systems, policy and procedure manuals, video tutorials, knowledge bases, eBooks, user guides, and more to any format, including high-end print, online, desktop or mobile. MadCap services include product training, consulting services, translation and localization, and an advanced developer certification program. Headquartered in La Jolla, California, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry.

PR Contact:
Rebecca Hurst
Kinetic.PR for MadCap Software
rebecca@kineticprllc.com
650-679-9282

MadCap Software, the MadCap Software logo and MadCap Flare are trademarks or registered trademarks of MadCap Software, Inc., in the United States and/or other countries.