Sales@MadCapSoftware.com  |  +1 (858) 320-0387
 
 

MadCap Support User Quotes

Technical Writer
Customer service with MadCap Software is outstanding! The sales reps are very fast to respond and tailor things to our business needs. I know I can get an answer from them right away. Our technical publications group has had very positive experiences with the Technical Support team as well. The great customer service was a contributing factor in our decision to move to Flare.
Nicole Zickefoose
Sr. Manager, Documentation
CSG Systems
 
 
Technical Writer
I must say that your Platinum Support Team is the BEST I've seen in nearly 20 years in the software industry. I call, I ask, MadCap Techs have the solution!
Don Rasky
Technical Writer
 
 
Technical Writer
Platinum Support has save us dozens of productive hours and allowed us to remain on task for many more days than we would have otherwise. You folks provide outstanding service and value.
Don Rasky
Technical Writer
 
 
Pinnacle Management Systems
I just want to take a moment to say how much I love Madcap’s products and help desk support! Your products are intuitive, attractive, and loaded with more features than I am even looking for, and your help desk staff is the best I have ever encountered.
Ann Mezger
Senior Consultant
Pinnacle Management Systems, Inc.
 
 
7Technologies
In a way I too date back to the Blue Sky days. I started using RoboHelp back in 97. First it was WinHelp but real soon after I ventured into html. That was a great new world for me. Working with RH has had its moments, but there is no comparison when you talk about customer service. You guys are a winner hands down. This is what contributes to making you better than the others in the market.
Mette Nyberg
7Technologies
 
 
Reconnex
Flare support is absolutely AWESOME — in my decades of experience, without compare in the high tech industry.
Bee Hanson
Help System Developer
Reconnex Corporation
 
 
DoubleClick
The phone support at MadCap is excellent and it's one of the reasons I left RoboHelp after Macromedia and Adobe took it over. Being able to talk to a person who can help you immediately (rather than like at Adobe where someone who takes your contact info and never gets back to you half the time) is a great relief when issues arise with the app.
Kenneth Jensen
DoubleClick Inc.
 
 
Oakley Networks
From my experience, MadCap offers the best technical/sales support of any company I have dealt with.
Richard Lema
Oakley Networks
 
 
Education Networks of America
Your techs are wonderfully patient and helpful.
Lisa Latham
Education Networks of America, Inc.
 
 
 
 
 
 
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