MadCap Support User Quotes

“Customer service with MadCap Software is outstanding! The sales reps are very fast to respond and tailor things to our business needs. I know I can get an answer from them right away. Our technical publications group has had very positive experiences with the Technical Support team as well. The great customer service was a contributing factor in our decision to move to Flare.”

“I must say that your Platinum Support Team is the BEST I've seen in nearly 20 years in the software industry. I call, I ask, MadCap Techs have the solution!”

“Platinum Support has save us dozens of productive hours and allowed us to remain on task for many more days than we would have otherwise. You folks provide outstanding service and value.”

“I just want to take a moment to say how much I love Madcap’s products and help desk support! Your products are intuitive, attractive, and loaded with more features than I am even looking for, and your help desk staff is the best I have ever encountered.”

“In a way I too date back to the Blue Sky days. I started using RoboHelp back in 97. First it was WinHelp but real soon after I ventured into html. That was a great new world for me. Working with RH has had its moments, but there is no comparison when you talk about customer service. You guys are a winner hands down. This is what contributes to making you better than the others in the market.”

“Flare support is absolutely AWESOME — in my decades of experience, without compare in the high tech industry.”

“The phone support at MadCap is excellent and it's one of the reasons I left RoboHelp after Macromedia and Adobe took it over. Being able to talk to a person who can help you immediately (rather than like at Adobe where someone who takes your contact info and never gets back to you half the time) is a great relief when issues arise with the app.”

“From my experience, MadCap offers the best technical/sales support of any company I have dealt with.”

“Your techs are wonderfully patient and helpful. ”