Technical Support
MadCap Software is committed to providing exceptional customer support to each and every customer. Our customer service representatives are available on-site, and for extended business hours, to help you find answers to even the most challenging technical support issues. Our experienced support team works very closely with the development teams to ensure that every customer receives the best possible support.
Contact Options
If you are a current maintenance customer, you can contact support via email or phone, depending on your maintenance plan level. Maintenance Plans include all software updates and upgrades as well as technical support for the duration of your plan.
Please note, you need your maintenance key to contact support.
Not on a Maintenance Plan?
You can still get Platinum level telephone support by purchasing a single inquiry. However, there are many benefits to having a Maintenance Plan. Please note, a maintenance plan must be purchased within 30 days of product purchase.
| Maintenance Plan | Hours (Pacific Time) | Unlimited Email | Phone | |
|---|---|---|---|---|
|
Platinum | 6am to 5pm | Open a Case | 858-320-0387 option 3 (unlimited) |
|
Gold | 7am to 4pm | Open a Case | 858-320-0387 option 4 (6 inquiries) |
|
Bronze | 7am to 4pm | Open a Case | $99 single phone inquiry |
Provide Feedback
We want to hear from you. Yes you!
Submit a Feature Request >
