Technical Support

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MadCap Software is committed to providing exceptional customer support to each and every customer. Our technical support engineers are available on-site, and for extended business hours, to help you find answers to even the most challenging technical support issues. Our experienced support team works very closely with the development teams to ensure that every customer receives the best possible support.

  • Online Help

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  • Getting Started Guide

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  • What's New Guide

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  • System Requirements

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  • Software Patches

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Contact Options

If you are a current maintenance customer, you can contact support via email or phone, depending on your maintenance plan level. Maintenance Plans include all software updates and upgrades as well as technical support for the duration of your plan.

Please note, you need your maintenance key to contact support.

Not on a Maintenance Plan?

You can still get Platinum level telephone support by purchasing a single inquiry. However, there are many benefits to having a Maintenance Plan. Please note, a maintenance plan must be purchased within 30 days of product purchase.

Purchase a Single Inquiry

Purchase
  Maintenance Plan Hours (Pacific Time) Unlimited Email Phone
Platinum Support Platinum 6:00 AM to 5:00 PM (Pacific), Monday-Friday Open a Case 858-320-0387 option 3 (unlimited)
Gold Support Gold 7:00 AM to 4:00 PM (Pacific), Monday-Friday Open a Case 858-320-0387 option 4 (6 inquiries)
Bronze Support Bronze 7:00 AM to 4:00 PM (Pacific), Monday-Friday Open a Case $99 single phone inquiry

Provide Feedback

We want to hear from you. Yes you!

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Copyright © 2005-2014 MadCap Software, Inc. Use of this website signifies your agreement to the Terms of Use. Certain MadCap technologies included in the Software are protected by the following U.S Patent: 7,934,153