In The Press
MadCap Software Awarded by Association of Support Professionals for Having One of the Industry's Ten Best Web Support Sites
MadCap’s Online Support Recognized for Excellence in Design, Customer Experience, Usability and Interactivity
La Jolla, CA – April 29, 2008 — MadCap Software, the leader in multi-channel content authoring and a showcase company for Microsoft (NASDAQ: MSFT) Visual Studio 2005 and Microsoft XPS, today announced that its website has been named one of the “Ten Best Web Support Sites” of 2008 by the Association of Support Professionals (ASP).
Each year, the prestigious ASP award recognizes the ten companies that best exemplify excellence in online service and support. Key factors include a best-in-class approach to overall usability, design and navigation; interactive features; knowledgebase and search implementation; and customer experience. In addition to MadCap Software, some of the other companies awarded were Cisco Systems, Dell, Intuit, Juniper Networks, McAfee, and Novell.
“As MadCap and our other 2008 winners demonstrate, Web support has come a long, long way in the past decade," says ASP executive director Jeffrey Tarter. "The industry has learned how to deliver a huge amount of information and support services in a form that engages and delights customers—and every year, the standard of excellence rises even higher.”
MadCap’s website and the other nine winning sites will be profiled in a book called "The Ten Best Web Support Sites of 2008," to be published by ASP in June.
“At MadCap, we are equally committed to providing state-of-the-art, XML-based authoring software for creating world-class Web support sites and to delivering the gold standard in online support and services to our customers,” said Anthony Olivier, MadCap CEO. “We are very honored to be recognized as a winner of the ASP’s prestigious 'Ten Best Web Support Sites’ award. It highlights, not only the superior, Web 2.0-enabled online support experience we bring to customers, but also the rich functionality enabled by our MadCap authoring and analysis products, which provide the foundation of our Web-based support.”
About ASP
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including support compensation, services marketing, and fee-based support. For more information, visit www.asponline.com.
About MadCap Software
MadCap Software is a trusted resource for thousands of companies around the globe for single-source, multi-channel authoring and publishing solutions designed to streamline the process of developing and delivering training content, learning and development programs, technical documentation, online Help, knowledge bases, and more. From authoring, publishing and translation, to cloud-based content management system, to contribution and review in the cloud, you can streamline content delivery and manage the entire content development lifecycle with MadCap Software. MadCap Software’s services include product training, consulting services, translation and localization, and an advanced developer certification program. Headquartered in San Diego, California, with offices in Austin, TX, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry.
