The Premier Content Strategy
and Customer Experience Conference
October 8-11, 2023 | HARD ROCK HOTEL, SAN DIEGO
REGISTER TODAY
Mike Huffman
Global Technical Training Manager, Aruba, a Hewlett Packard Enterprise company
Mike Huffman has been an instructional designer for over 30 years. He has mainly worked in the tech industry, creating certification and product training for Novell, Compaq, HP, Aruba, and HPE. He currently manages a team of instructional designers for HPE, where they use MadCap Flare along with the Technical Documentation team responsible for creating user documentation for the HPE Aruba Networking product line. Mike received a Master’s Degree in Instructional Technology from Utah State University. When not designing and developing stellar courseware, Mike enjoys running, hiking, camping, and fishing in the mountains around his home in Cache Valley, Utah, and playing with his grandkids.
Mike Huffman has been an instructional designer for over 30 years. He has mainly worked in the tech industry, creating certification and product training for Novell, Compaq, HP, Aruba, and HPE. He currently manages a team of instructional designers for HPE, where they use MadCap Flare along with the Technical Documentation team responsible for creating user documentation for the HPE Aruba Networking product line. Mike received a Master’s Degree in Instructional Technology from Utah State University. When not designing and developing stellar courseware, Mike enjoys running, hiking, camping, and fishing in the mountains around his home in Cache Valley, Utah, and playing with his grandkids.
Monday
Track 211:30 - 12:25
From Drab to Fab
How to Create Engaging Technical Content utilizing strong instructional design theories and putting them into practice. Writing technical content is a balance between including enough information, at the right time, in the right way, to keep our learners engaged.
The goal is to write content to make learners retain information and feel confident. It is hard to break outside of writing how we want to read or explain things, and instead think of how learners engage with written material. In this session we will discuss methods of writing effective objectives and demonstrate application of objectives to three Instructional Design theories that will keep learners engaged.
The following topics will be discussed in the session:
Methods for writing effective objectives:
- SMART Objectives
- ABCD Method
Action Words Instruction Design theories:
- Gagne’s 9 Levels of Learning
- Merrill’s First Principles of Instruction
- R2D2
Session Topics: Basic/Intermediate
Tuesday
Track 14:20 - 5:20
Content Collaboration
How to successfully partner with counterparts in Tech Docs or Training using best practices of instructional design and technical writing to create reusable content. In your organization, do you see duplication of effort in working with SMEs and creating content?
We are going to share with you some of our tips to successfully collaborate between teams to create needed content. In this session you will learn tools for successful creation of reusable content. The following topics will be discussed in this session:
- Ingredients for effective for collaboration
- Clear outcomes
- Trust
- Constituency
- Creating reusable content used for both user guides/help guides and training materials
- How to use ADDIE / SAM Model for training and tech documents effectively
Session Topics: Basic/Intermediate
