The Premier Content Strategy
and Customer Experience Conference
October 8-11, 2023 | HARD ROCK HOTEL, SAN DIEGO
REGISTER TODAY
George Lewis
Service Delivery Director, 3di
As the Service Delivery Director at 3di, George and his team design and implement technical communications solutions for companies - and then build the teams who to deliver those solutions.George began his career as a technical writer in Germany, before rounding his skills in project management and marketing communications. He went on to found doc-department, a company focused on automating and streamlining technical communications and user documentation processes. doc-department subsequently merged with 3di.Outside of work George can be found cycling, reading books on business and psychology, as well as returning to Spain and Germany. He keeps his Spanish and German skills sharp by listening to Euro-Pop.
As the Service Delivery Director at 3di, George and his team design and implement technical communications solutions for companies - and then build the teams who to deliver those solutions.George began his career as a technical writer in Germany, before rounding his skills in project management and marketing communications. He went on to found doc-department, a company focused on automating and streamlining technical communications and user documentation processes. doc-department subsequently merged with 3di.Outside of work George can be found cycling, reading books on business and psychology, as well as returning to Spain and Germany. He keeps his Spanish and German skills sharp by listening to Euro-Pop.
Tuesday
Track 31:30 - 2:30
When Does It Make Sense To Consider DITA
Topic-based, single-sourced content is an incredibly flexible way to create, manage and publish content. Flare is a great option for combining the flexibility of this approach with the convenience of a desktop application. But sometimes you need more.
A CCMS can be a big investment, not just for the tools required, but also the time required. However, a well-designed and well-configured DITA CCMS can simplify technical communication processes and enable significant scalability. Combined, these deliver significant benefits to an organisation such as improved cross-functional and inter-company collaboration, simplified multi-lingual localization, smooth content publishing, and quicker time to market.
So the question is when does it make sense to consider a DITA CCMS?
At 3di, we have spent 20 years helping technology companies design technical communication processes and have often grappled with this thorny question. So in this session I will share our experiences on how to identify the key characteristics that help you choose the appropriate technology stack and tools, and how to take those into consideration when designing your technical communications process.
Session Topics: MadCap IXIA CCMS, Basic/Intermediate
