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The Premier Technical Communication
and Learning & Development Conference

June 12-15, 2022

Photo of Will Gaffga

Will Gaffga

Technical Communications Manager, Kollmorgen

Will has been providing user assistance and documentation for software and hardware for 25 years. He has a passion for user experience and firmly believes in continuous improvement for his team and deliverables. When not working Will can be found exploring the Ventura, LA, and Santa Barbara with his wife, daughters, and dog. Also, the Oxford Comma is a “must”.

Will has been providing user assistance and documentation for software and hardware for 25 years. He has a passion for user experience and firmly believes in continuous improvement for his team and deliverables. When not working Will can be found exploring the Ventura, LA, and Santa Barbara with his wife, daughters, and dog. Also, the Oxford Comma is a “must”.


Monday

Track 111:30 - 12:25

Success with Scrum

How a TechComms team found success with continuous documentation. Agile processes have transformed software, and even hardware, with continuous development and seemingly little regard for documentation. Agile's "Working software over comprehensive documentation" value is not at odds with what we do, but offers an opportunity to improve what we do and how we do it. With planning, buy-in,and some trial-and-error, your team can find success. Will shares his team's journey and demonstrates how MadCap Flare helps the process.

Session Topics: MadCap Flare

Tuesday

Track 12:50 - 3:50

Live Filtering in MadCap Flare

Solving the problem of supporting multiple products, or variants of a product, in a single help system. Having a few distinct products is easy to support in Flare with multiple Targets. What happens when you have 10 or 20 variants of a product? How could you possibly create a single output that supports all of the differences of the variants? With Live Filtering. Will demonstrates how Kollmorgen utilizes conditioning, CSS, and some javascript to display information about only the variant which the user needs from a single help system. Will also shares a sample MadCap Flare project which you can experiment with to implement a similar solution.

Session Topics: MadCap Flare