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The Premier Technical Communication
and Learning & Development Conference

June 12-15, 2022

photo of Scott DeLoach

Scott DeLoach

Scott DeLoach is a certified Flare consultant and trainer, and he has provided consulting and training for over 100 companies and government agencies around the world. He is the author of MadCap Flare: The Definitive Guide, HTML5 to the Point, and CSS to the Point, and he manages the MAD for Flare certification program. Scott holds a master’s degree in Technical and Scientific Communication from Miami University (Ohio), is a Certified Talent Development Professional (CTDP), and an STC Fellow. You can email Scott at scott@clickstart.net.

Scott DeLoach is a certified Flare consultant and trainer, and he has provided consulting and training for over 100 companies and government agencies around the world. He is the author of MadCap Flare: The Definitive Guide, HTML5 to the Point, and CSS to the Point, and he manages the MAD for Flare certification program. Scott holds a master’s degree in Technical and Scientific Communication from Miami University (Ohio), is a Certified Talent Development Professional (CTDP), and an STC Fellow. You can email Scott at scott@clickstart.net.


Sunday

10:00 - 11:00

Module 2: Adding Content, Linking Content

Our second module will cover adding content to Flare. We’ll break out into groups and cover different types of content you can import, such as Word, FrameMaker® and HTML files. Topics, Table of Contents (TOCs) and link types will also be covered as we dive into key concepts like topic-based authoring.

Sunday

3:00 - 4:00

Module 6: Q&A

The final module of the workshop is a question and answer forum for all pre-conference workshop attendees.

Monday

Track 31:45 - 2:40

More Than a Help Authoring Tool - Using MadCap Flare for Instructional Design

Although it's the preferred content authoring application for technical communicators, MadCap Flare is much more than a help authoring tool. In this session, we will explore how Flare can be used to create training guides, course materials, and job aids. We will discuss how Flare's reporting, analysis, development, and management features are used within a typical instructional design and framework, from needs analysis to evaluation. I will also share and demonstrate how companies have moved from inefficient Word-, InDesign-, and PowerPoint-based development to a modern, Flare-based single-sourcing authoring environment.

Tuesday

Track 111:00 - 12:00

Responsive Content: Best Practices and Real-World Uses

Condition tags are traditionally used to build independent targets with specific content for different audiences. However, condition tags can also be used to add dynamic content filtering in topics based on the screen width or the user's job role, interests, or preferences. When combined with responsive style definitions, we can provide more dynamic and usable content to meet our users’ needs point-of-use requirements. In this session, I will share real-world examples of responsive content that changes based on the screen width and user-controlled filtering. We will discuss best practices for writing and designing responsive content, including how to set up responsive condition tags and style definitions. Examples will include adapting content types such as images, tables, and links for different screen sizes, dynamic filtering based on content type, and storing user preferences for future use.

Tuesday

Track 42:50 - 3:50

Migrating Large Projects into MadCap Flare

Imagine you have years of work in Word, FrameMaker, InDesign, RoboHelp, or other applications, and you have wisely invested in MadCap Flare. How do you migrate all of this content to Flare? Flare provides several import options, however, there are a lot of opportunities and challenges involved and the migration can quickly feel overwhelming. In this session, Thomas Bro-Rasmussen and Scott DeLoach will discuss and demonstrate Flare's migration options and provide tips for selecting the best options based on your content and goals. We will also share best practices and provide migration recommendations based on our extensive experience migrating content into Flare. Our goal for this session is to help you set realistic migration expectations and take advantage of all of Flare’s importing features.

Tuesday

Track 44:20 - 5:20

Expert Panel and Q&A

Join us for an expert panel and Q&A to learn about the latest trends in technical communication and learning & development. Bring your questions and hear from experts including Scott DeLoach, Matthew Ellison, Kate Schneider, Jennifer Morse and Paul Stoecklein.

Wednesday

Advanced Workshop 11:30 - 2:30

Micro Content: Best Practices for Creating, Designing, and Reusing

Micro content is a short block of content that can be easily consumed by users and reused for search results, context-sensitive help, chatbots, VR/AR systems, and more. But, there are several challenges and tasks involved in effectively creating and using micro content. How do we transition existing system-oriented or even EPPO-based content to micro content? How do we connect micro content to outside systems? How do you write and design micro content? In this workshop, I will define and answer common questions about micro content based on best practices. We will explore real-world examples of micro content, discuss a micro content-based development workflow, and walk-through methods for reusing micro content in external systems such as chatbots, Google's search, and AR/VR systems.

Session Topics: Advanced Workshop

Wednesday

Advanced Workshop 12:40 - 3:40

Micro Content: Best Practices for Creating, Designing, and Reusing (Continued)

Micro content is a short block of content that can be easily consumed by users and reused for search results, context-sensitive help, chatbots, VR/AR systems, and more. But, there are several challenges and tasks involved in effectively creating and using micro content. How do we transition existing system-oriented or even EPPO-based content to micro content? How do we connect micro content to outside systems? How do you write and design micro content? In this workshop, I will define and answer common questions about micro content based on best practices. We will explore real-world examples of micro content, discuss a micro content-based development workflow, and walk-through methods for reusing micro content in external systems such as chatbots, Google's search, and AR/VR systems.

Session Topics: Advanced Workshop