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The Premier Technical Communication
and Learning & Development Conference

June 12-15, 2022

Photo of Hennah Rahman

Hennah Rahman

Senior Staff Production Editor, Rivian

Hennah Rahman, a Senior Production Editor at Rivian, uses MadCap Flare to publish several print, infotainment, and online guides. She has established a localization strategy using MadCap Lingo and other tools. Hennah has her MadCap Advanced Developer Certification and in her previous role as a consultant, specialized in technical writing, CSS and project template design, and content architecture design and strategy.

Hennah Rahman, a Senior Production Editor at Rivian, uses MadCap Flare to publish several print, infotainment, and online guides. She has established a localization strategy using MadCap Lingo and other tools. Hennah has her MadCap Advanced Developer Certification and in her previous role as a consultant, specialized in technical writing, CSS and project template design, and content architecture design and strategy.


Tuesday

Track 29:30 - 10:30

Case Study: Learn How Rivian Uses MadCap Flare to Increase Productivity

Rivian had the unique challenge of starting their documentation from scratch. While many of us imagine starting from scratch to be a dream when we inherit legacy content, trust me when I say it is much harder than you would expect! We had to zoom out to put together a strategy to accommodate current and future products and maximize content reuse. We were able to use the global project concept as well as features such as conditions, variables, and much more to publish to various outputs such as in-vehicle, web, tablet, mobile and a variety of print sizes. Join me to learn about our decision making process and what we found to be successful and where we had to pivot and make different choices.