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The Premier Technical Communication and Learning & Development Conference | June12-15, 2022

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The Premier Technical Communication
and Learning & Development Conference

June 12-15, 2022

Photo of Elizabeth O’Neill

Elizabeth O’Neill

Technical Writer, Vice President, State Street Corporation

Elizabeth O’Neill is a technical writing professional dedicated to the advancement of best-in-class technical communication, education, and training. Her passion is breaking down complex information to make it more accessible to technical and non-technical audiences alike through user-centered approaches. She has led globally dispersed teams that support hardware and software for health care, e-commerce, and human resources. She has driven translation and localization initiatives at several companies and has served as a judge for the STC International Summit Awards. She is an active member of the technical writing and MadCap Flare community.

Elizabeth O’Neill is a technical writing professional dedicated to the advancement of best-in-class technical communication, education, and training. Her passion is breaking down complex information to make it more accessible to technical and non-technical audiences alike through user-centered approaches. She has led globally dispersed teams that support hardware and software for health care, e-commerce, and human resources. She has driven translation and localization initiatives at several companies and has served as a judge for the STC International Summit Awards. She is an active member of the technical writing and MadCap Flare community.


Monday

Track 21:45 - 2:40

The Power of Simplicity

As the Metaverse expands, it’s more important than ever to create familiar, reassuring content that users will return to time and again. In this session, we’ll look at navigation, skins, and CSS that complement your content and comfort your target audience. We’ll explore proven techniques for minimizing “noise” that interferes with learning and keeps users on edge. We’ll dig into the notion that less is more. You’ll learn how to leverage design principles and methodology to develop top-notch documentation. With simple techniques, you’ll integrate design and content, reduce translation and localization costs, and streamline updates.

Tuesday

Track 24:20 - 5:20

Developing a Company Style Guide

As resident wordsmiths, we content creators often find ourselves repeatedly answering style and grammar questions. Some prefer to consult AP, Microsoft, or Chicago – but can these massive tomes address the unique needs of our teams? In this session, we will explore the advantages of creating a style guide with Madcap Flare. We will look at designs that showcase content and lend themselves to frequent use. We will discuss how a style guide can shape consistent content for your users and facilitate company-wide investment in clear communication.

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