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MadWorld Conferences

The Premier Technical Communication
and Content Strategy Conference

Schedule: Three Full Days, Evening Networking Events and More

Thursday, September 13 – Main Conference, Day 2

7:00-9:00 AM


8:00-9:30 AM

Technical Support Lounge

9:30-10:30 AM

Presented By:

Daniel Ferguson

Photo of Daniel Ferguson

Selecting the Right Selector: How to Use Advanced CSS Selectors

Track 1 MadCap Flare CSS

As a MadCap Flare user, you’re probably familiar with the CSS class and id selectors that are available to you in the Flare Stylesheet editor. But you’re not limited to using just the class and id selectors in Flare. CSS3 has several dozen different selectors and combinators that you can use in your Flare project. Understanding how these selectors work can save you time, enhance stylistic consistency, and open new doors to what you can accomplish using CSS. Join Daniel Ferguson as he lays the foundation for understanding these advanced CSS options and demonstrates real-world examples of how he’s used them to meet some of his clients’ most demanding design requirements.

9:30-10:30 AM

Presented By:

Germán Basterra

Photo of Germán Basterra

MadCap Lingo and Other Translation Tools: Usage Scenarios, Choices and Cooperation

Track 2 MadCap Lingo Translation

MadCap Lingo is particularly well integrated for working with MadCap Flare projects. However, many translators are not aware of the capabilities of MadCap Lingo and are often unwilling to use new translation tools for fear of reducing productivity. At the same time, in specific projects other translation tools must be used simply because they are part of the clients’ landscape. So for one reason or another, MadCap Lingo users often need to manage other tools in a wider translation landscape. This session will discuss different scenarios, evaluate the pros and cons of different tools depending on use case and present possibilities of cooperation between the tools.

10:30-11:00 AM

Break, Networking & Technical Support Lounge

11:00 AM-12:00 PM

Presented By:

Paul Stoecklein, Jennifer Morse

Photo of Paul Stoecklein
Photo of Jennifer Morse

A Walk in the Cloud: A Step-by-Step Journey through MadCap Central, Part 2

Track 1 MadCap Central Project Management

In this second session of a two-part series, MadCap Software’s Jennifer Morse and Paul Stoecklein continue their detailed demonstration of MadCap Central using their fictional writing team. They will guide you through a step-by-step demo of MadCap Central and show you how to solve common issues. At the end of these sessions, you should be thoroughly familiar with all that MadCap Central offers and how to make it work for you.

11:00 AM-12:00 PM

Presented By:

Thomas Bro-Rasmussen

Photo of Thomas Bro-Rasmussen

Taking Advantage of Tables in MadCap Flare

Track 2 MadCap Flare CSS

Tables in MadCap Flare are unique in two ways: 1) styles makes tables easy to control, and 2) also allows customization of the look and feel in various target outputs. But when you use CSS media sections and table styles together, it can give fantastic results in different types of output. While the final result may look like a variety of different tables, they’re actually one and the same, each adapted for their individual output. In this session, Thomas Bro-Rasmussen will describe techniques for adapting tables, including how to use table and cell formatting, as well as unlocking the power of media sections.

12:00-1:30 PM

Lunch, Networking & Technical Support Lounge

1:30-2:30 PM

Presented By:

Ellis Pratt

Photo of Ellis Pratt

Technical Documentation as Self-service Support

Track 1 Tools Neutral Documentation Best Practices

In this session, Ellis Pratt will look at the different approaches to self-service support, and the role of the technical communicator within that environment. He’ll explore questions such as where end-user documentation fits in self-service support, and the realities of expecting users to write content. And finally, Ellis will discuss whether software-as-a-service changes the type of support an organization needs to provide.

1:30-2:30 PM

Presented By:

Ken De Wachter

Photo of Ken De Wachter

Big Data Terminology: How Collibra Integrated a Terminology Workflow in MadCap Flare

Track 2 MadCap Flare Case Study Agile

As a fast-growing company, Collibra suffered from the typical symptoms: lack of information sharing, wrong or inconsistent terms, different interpretations and contradictory definitions. To tackle those challenges, they implemented an agile terminology workflow by integrating their Data Governance Center (DGC) with MadCap Flare. In this session, Ken De Wachter describes how technical writers and subject matter experts collaborated to manage terminology in DGC, and integrated their tool with MadCap Flare. In addition, learn how Ken took advantage of Flare’s nifty functionality to automatically update their documentation accordingly, such as putting relevant links to the glossary where needed.

2:30-2:50 PM

Break, Networking & Technical Support Lounge

2:50-3:50 PM

Presented By:

Matthew Ellison

Photo of Matthew Ellison

Introducing CSS Flexbox Layout

Track 1 MadCap Flare CSS Flexbox

This session provides a high–level introduction to Flexbox, explains the most important CSS properties, and demonstrates how flexible web pages can be coded simply and elegantly using Flexbox techniques. Matthew Ellison will discuss the Flexbox Layout (Flexible Box) module, a W3C Candidate Recommendation, which aims to provide a more efficient way to lay out, align, and distribute space among items in a container. It offers a much more powerful way of positioning elements using standard CSS, without having to rely on the limited properties in the current CSS Recommendation. With flexible design for a range of different screen sizes becoming increasingly important, Flexbox is an exciting new technology that all technical communicators should be familiar with.

2:50-3:50 PM

Presented By:

Michael Fritz

Photo of Michael Fritz

Intelligent Information for Smart Users

Track 2 Tools Neutral Documentation Best Practices

Users want to use their mobile devices to get all the information they want and need – in the concrete context, individualized, and right on the spot. Short for Intelligent Information Request and Delivery Standard, iiRDS is a standard that enables independent communication between individual undertakings. This means manufacturers can easily deliver customers with the information they need, and customers can easily integrate information for use from many different manufacturers. As in a digitalized world, a new form of creating context is necessary, and iiRDS takes metadata as the key of its concept. With a richly defined ontology and use cases, iiRDS is applicable to any interested party in any industry where it meets the exact needs of its users. This session not only gives you an insight into iiRDS and everything that has been brought to life in version 1.0 of the project – you will also learn about future activities and even how you can get involved.

3:50-4:20 PM

Break, Networking & Technical Support Lounge

4:20-5:20 PM

Presented By:

Tina Hoffmann

Photo of Tina Hoffmann

Divide and Conquer – Finding Similarity and Modularity in Your Documentation

Track 1 MadCap Flare Migration Project Management Case Study

Take this scenario: you made the business case for migrating your documentation to MadCap Flare and successfully implemented the product into your company workflow. Now it is time to demonstrate to those who paid for the shiny new tool how re-using content enhances productivity. The problem is you have thousands of documents in Word format, written by many authors over many years. Many of these share the same instructions (after all that is why you championed a single-sourcing tool in the first place) but they are by no means identical. This case study shows how Tina Hoffmann and the team at VISA began to move from document-based to topic-based writing, set writing guidelines to ensure consistency, and resisted the temptation to convert anything and everything.

4:20-5:20 PM

Presented By:

Eloise Lewis

Photo of Eloise Lewis

Interactive Wizards in MadCap Flare

Track 2 MadCap Flare CSS JavaScript

Do you want to make your user assistance a more interactive experience? Guide users through a complex task? Offer an advanced troubleshooting tool? In this session, Eloise Lewis looks at how to create a click-through wizard within your MadCap Flare project for HTML5 Top Navigation outputs. Learn how wizards can be used in a whole range of scenarios, including (but not limited to) stepping users through a complex task and helping users select the correct tool. With the use of a few tags, some CSS and a little JavaScript, you too can transform your static content into a dynamic, user-led story. Note: all attendees will receive a sample project that includes a template wizard that can be adapted and amended to suit your needs. Attendees should be comfortable using nested tags and have a good working knowledge of CSS.

6:00-8:00 PM

Closing Event & Networking

Note: Conference schedule is subject to change.