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Matthew Ellison

Director

@MatthewEllisonuk.linkedin.com/in/matthewellison

Matthew runs UA Europe, an independent UK-based company that specializes in user assistance design and development. He has over 25 years of experience as a user assistance professional, including a period in the US as Director of the WritersUA Conference. Matthew is a MadCap Flare Certified Instructor and regularly presents training on Flare for students in Europe and other parts of the world. He is a past winner of the Horace Hockley award that is presented annually by the Institute of Scientific and Technical Communicators (ISTC).

Sessions Presented by Matthew Ellison:

Monday, June 4

1:45-2:40 PM

10 Tips for Optimizing Search for HTML5 Outputs

Track 4 MadCap Flare Search

Most end users try to find the answers they need by using Search, but they often receive unhelpful results. Common problems include too few (or even zero results), or too many results including topics that are not relevant. This session covers a range of techniques, from quick-and-easy to advanced, for improving the search experience of users of your HTML5 output. Matthew Ellison demonstrates and clearly explains the effects and benefits of implementing each of the techniques. The overall result is that search will be turned into “Find”.

Tuesday, June 5

11:00 AM-12:00 PM

MadCap Capture: Beyond the Basics

Track 2 MadCap Capture

This session explores many of the more advanced and less obvious features of MadCap Capture, the screen-capture and image-editing application that is bundled with Flare. Matthew Ellison explains the significance and role of the .props file, and demonstrates a range of techniques including repeating previous captures, adding callouts and other useful objects, replacing the captured image while retaining callouts and objects, and customizing the palettes.

Thursday, June 6

10:30-11:30 AM

Global Project Linking: Advanced Techniques for Sharing Files Across Multiple Projects

Track 2 Advanced Training

Two of the major goals of user assistance development are consistency and ease of maintenance. Both can be achieved by maximizing the re-use of content and key project assets (such as style sheets and skins) across multiple projects. MadCap Flare has two major features that support team collaboration across projects: Global Project Linking and the External Resources. This workshop session looks in detail at the two features, demonstrates how to set them up and use them, explains the differences between them, and describes how they can work in tandem with a source control system such as Git or SVN. It also examines ways in which you can extend the capabilities of the standard features, automate the synchronization of files between projects, or even use your own custom techniques for re-using files across projects.