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MadWorld Conferences

The Premier Technical Communication
and Content Strategy Conference

Photo of Joel Wilhelm

Joel Wilhelm

Lead Technical Writer


Joel Wilhelm, Lead Technical Writer for Digi International, has 12 years of experience in the semiconductor, aerospace and machine-to-machine communication fields. He discovered technical writing after spending time in Air Force Signals Intelligence. Outside of work he is an avid reader.

Sessions Presented by Joel Wilhelm:

Monday, June 4

1:45-2:40 PM

MadCap Flare for Managers

Track 3 MadCap Flare Team Management

Jayna Locke and Joel Wilhelm discuss the MadCap Flare concepts and team workflow processes that managers should understand to effectively guide a team. Learn how to facilitate the decision-making process and ensure everyone is marching to the beat of the same drum. This session will cover the effective use of project templates, managing delivery of multiple output formats, and best practices to hiring talented writers who will be successful with MadCap Flare. We will also provide a mini-curriculum to help new tech pubs managers get up to speed quickly.

Tuesday, June 5

9:30-10:30 AM

Looking Back: What We Wish We Knew From the Beginning

Track 3 MadCap Flare

In this presentation, Jayna Locke, Content Strategist, and Joel Wilhelm, Lead Technical Writer, will share some looking-in-the-rearview-mirror insights from their cumulative years of using MadCap Flare, and how to make the best choices when starting out. The insights and tips will include: project setup for individuals and teams, the pros and cons of one project versus multiple projects, and the best use of conditions versus variables. In addition, they’ll also discuss time-saving tips for writers, all designed to help new writers and documentation teams start out on the right foot.