Authoring Solutions
Flare Flare
Tech Docs

The World’s #1 Technical Authoring Platform

IXIA CCMS IXIA CCMS
Tech Docs

Enterprise-class DITA component content management system (CCMS)

Create Create
L&D

The Enterprise Content Authoring Platform for Workforce Training and Enablement

Unified Content Fabric
Syndicate Syndicate
L&D Tech Docs

A centralized delivery hub that powers intelligent content and knowledge experiences across every channel

Chat with Sales Get Support Contact Us

Customers

Customer Success Stories
Customer success stories from leading brands
Customer List
View our global customer list by industry
Why MadCap Software
Best-in-class software backed by world-class support

Showcases

Customer Showcase
View our customer showcase to see what’s possible
Customer Testimonials
Read customer reviews and testimonials from G2 and more
Chat with Sales Get Support Contact Us

Featured Customer Success Story

Rivian Uses MadCap Software to Embed Interactive Owner’s Guide in Vehicle’s Infotainment Dashboard

Illustration of Rivian customer success outputs
View the Success Story

Learn

Blog
News, tips and insights from the leader in content development
Webinars
Advance your skills with webinars taught by industry experts
Videos & Tutorials
Watch our videos and learn more about MadCap Software products and tools
White Papers
Gain valuable insights and knowledge and stay up-to-date of industry trends
User Documentation
Access MadCap Software's Online Help and Knowledge Base

Train & Build

Certified Training
Maximize your return on investment with instructor-led training
MAD Flare Certification
Flare Templates
Plugins, Utilities & API Docs
Customer Onboarding

Connect

Events
Meet us at upcoming industry events
Community
MadCap Scholar Program
MadCap Insider Newsletter
AI Portal
Chat with Sales Get Support Contact Us
DITA services image

DITA Services

Your trusted partner for DITA expertise and content creation.

Explore DITA services
Translation Localization Services image

Translation

Trusted for flawless global localization and translation services.

View MadTranslations services
Consulting Services image

MadCap AI Portal

Well-managed proprietary content is rocket fuel for AI.

Unlock your potential

MadBlog

Blog HomeNewsMadWorldeLearningMadCap FlareCCMSTips & TricksTranslationUser StoriesWebinars
Photo of Michelle Malik

Articles by Michelle Malick

Michelle Malick, M. Ed. is an instructional designer and learnings systems admin who has been documenting her organization's procedures for the last 17 years. She loves helping employees learn and giving them the tools they need to do so.

image with shapes showing flow from one shape to another

What is Process Documentation? Best Practices & Examples

June 15, 2026
How Cloud-Based Document Editing Can Optimize Your SME Reviews | MadCap Software

How Cloud-Based Document Editing Can Optimize Your SME Reviews

June 15, 2026
lightbulb icon

Have a suggestion for a blog article? Submit it here

Products MadCap Syndicate MadCap Flare MadCap Flare Online MadCap IXIA CCMS MadCap Create MadCap Lingo MadCap Contributor Pricing
Solutions Technical Documentation Learning & Development Industries Technical Documentation Learning & Development
Resources Documentation Community Services Technical Support Translation Customer Onboarding Technical Writing Training Certification
Company About Careers Customer Stories Events News & Media Partner Program MadWorld - User Conference Contact Us

Subscribe to our monthly newsletter

Stay up to date on MadCap’s latest products, expert insights and resources—right in your inbox!

Copyright © 2026 MadCap Software, Inc.

Terms and Conditions

Privacy Policy

Do Not Share My Personal Information

Service Level Agreement

Security

GDPR icon SOC icon