A maintenance plan is the best way to ensure you have access to technical support resources when it matters most. Choose from three support plan options - Bronze, Gold or Platinum - and receive telephone and email support from our award-winning, in-house technical support team.
Maintenance plans also include all software updates, including new version updates, during the duration of your maintenance contract. We regularly develop new versions of our software to incorporate new features and suggestions received from our customers. A maintenance plan is the best way to stay up-to-date with the latest version, and we guarantee at least one major upgrade during a maintenance period. This means you are guaranteed to receive the next full-version of the product with maintenance absolutely free.
Use the Maintenance Plan Calculator to determine the best maintenance plan for you.
Bronze
$50012 month
Free Product Upgrades and Updates during the Maintenance Period
Unlimited Email Support
Knowledge Base Access
Forum Access
Gold
$50012 month
Free Product Upgrades and Updates during the Maintenance Period
Unlimited Email Support
Knowledge Base Access
Forum Access
Telephone Support Includes 6 Inquiries
Dedicated Priority Email Support
Platinum
$50012 month
Free Product Upgrades and Updates during the Maintenance Period
Unlimited Email Support
Knowledge Base Access
Forum Access
Telephone Support Unlimited Inquiries
Dedicated Priority Email Support
Dedicated Priority Telephone Support
Extended Support Hours
Senior Engineer Support Team
Email Project for Analysis
Invitation to Beta Releases
Not on a Maintenance Plan?
You can still get Platinum level telephone support by purchasing a single inquiry.
However, there are many benefits to having a maintenance
plan. Please note, a maintenance plan must be purchased with 30 days of
product purchase.
