Maintenance Options

MadCap Software is committed to providing exceptional support and service to every customer.

MadCap support is US-based and offers extended hours. Our experienced support team works very closely with the development teams to ensure that every customer receives the best possible support.

MadCap regularly develops new versions of our software to incorporate suggestions received from customers and to take advantage of advances in computer technology. A maintenance plan is the best way for you to stay current with the latest version.

	Please call sales at 858-320-0387 for more information or to purchase one of our Maintenance Plans. You can also add a Maintenance plan to your product purchased through our online store.

Summary of Benefits of Maintenance by plan level are as follows:

	Features Bronze Gold Platinum Free Product Upgrades and Updates during the Maintenance Period Unlimited Email Support Telephone Support M/F 7AM to 4PM Pacific Time Charge per inquiry 6 inquiries Unlimited inquiries Knowledge Base Access Forum Access Invitations to Monthly Web Demonstrations by Technical Support Dedicated Priority Email Support   Dedicated Priority Telephone Support     Extended Support Hours M/F 6AM to 5PM Pacific Time     Senior Engineer Support Team     Email Project for Analysis     Invitation to Beta Releases     MadPak ML Maintenance - 12 Months $699 $799 $1,249 MadPak ML Maintenance - 12 Months $699 $799 $1,249 MadPak ML Maintenance - 24 Months $1,159 $1,349 $2,148 MadPak ML Maintenance - 36 Months $1,699 $1,949 $3,099 MadPak Maintenance - 12 Months $599 $699 $1,149 MadPak Maintenance - 12 Months $599 $699 $1,149 MadPak Maintenance - 24 Months $1,059 $1,249 $2,249 MadPak Maintenance - 36 Months $1,599 $1,849 $2,999 Flare Maintenance - 12 Months $449 $549 $949 Flare Maintenance - 12 Months $449 $549 $949 Flare Maintenance - 24 Months $848 $1,048 $1,798 Flare Maintenance - 36 Months $1,249 $1,449 $2,647 Blaze Maintenance - 12 Months $299 $379 $599 Blaze Maintenance - 12 Months $299 $379 $599 Blaze Maintenance - 24 Months $499 $699 $999 Blaze Maintenance - 36 Months $649 $899 $1,299 X-Edit Maintenance - 12 Months $99 $199 $299 X-Edit Maintenance - 12 Months $99 $199 $299 X-Edit Maintenance - 24 Months $179 $299 $449 X-Edit Maintenance - 36 Months $199 $399 $549 Analyzer Maintenance - 12 Months $99 $159 $279 Analyzer Maintenance - 12 Months $99 $159 $279 Analyzer Maintenance - 24 Months $169 $289 $489 Analyzer Maintenance - 36 Months $229 $429 $699 Feedback Maintenance - 12 Months $799 $899 $1,199 Feedback Maintenance - 12 Months $799 $899 $1,199 Feedback Maintenance - 24 Months $1,399 $1,549 $1,999 Feedback Maintenance - 36 Months $1,799 $2,099 $2,699 Lingo Maintenance - 12 Months $199 $299 $499 Lingo Maintenance - 12 Months $199 $299 $499 Lingo Maintenance - 24 Months $348 $548 $848 Lingo Maintenance - 36 Months $497 $697 $1,197 Mimic Maintenance - 12 Months $99 $189 $299 Mimic Maintenance - 12 Months $99 $189 $299 Mimic Maintenance - 24 Months $169 $279 $499 Mimic Maintenance - 36 Months $249 $449 $549