Register Now for the Premier Technical Communication and Content Strategy Event.

x

Maintenance Plans

MadCap Icon

A maintenance plan is the best way to ensure you have access to technical support resources when it matters most. Choose from three support plan options - Bronze, Gold or Platinum - and receive telephone and email support from our award-winning, in-house technical support team.

Why Purchase a Maintenance Plan?

1 Product Upgrades

We regularly develop new versions of our software to incorporate new features and suggestions received from our customers. A maintenance plan is the best way to stay up to date with the latest version, and MadCap guarantees at least one major upgrade during a maintenance period.

2 Extended Support Hours, Unlimited Inquiries and More

MadCap's premier Platinum Maintenance Plan provides customers with the ultimate support plan. Send projects directly to senior engineers, get extended phone and email support hours, enjoy unlimited support inquiries, and more! Plus receive special invitations to Beta test new products and releases throughout the year.

3 Award-winning Support Team

We are committed to providing exceptional service and support to each and every customer. Our in-house technical support team works directly with the development teams to ensure that every customer receives the best possible support.

4 Quick Return on Investment

The cost of a one-year Bronze Maintenance Plan is less than the cost of a single license upgrade. Since you are guaranteed at least one major version release during your contract, adding maintenance not only gives you access to technical support, it saves you money on all the upgrades during your maintenance term.

Compressus, Inc.
"MadCap's Platinum Support is the greatest product on the planet. Your personnel are kind, knowledgeable, and most of all patient. I am so happy that I switched to Flare (from FrameMaker and RoboHelp)."
—Pamela Coca | Documentation Manager, Compressus, Inc.
Read Case Study
"You folks are TOTALLY AMAZING! I've never seen such a fast turnaround to resolve a software issue! You fixed the problem the same day it was reported. All I can say is WOW!!! As always, thank you so much for your help!"
—Dan Austin | Senior Help System Developer
Gibbs & Associates
"I personally would like to thank you for immediate attention to our urgent needs. We greatly appreciate your effort and your professionalism!"
—Israel Klain | Software Engineering, Documentation & IT, Gibbs & Associates
Read More Support Testimonials

Use The Maintenance Plan Calculator To Determine The Best Maintenance Plan For You.

Bronze

$ 500 12 month

  • Free Product Upgrades and Updates during the Maintenance Period
  • Unlimited Email Support
  • Knowledge Base Access
  • Forum Access
  •  
  •  
  •  
  •  
  •  
  •  
  •  

Gold

$ 500 12 month

  • Free Product Upgrades and Updates during the Maintenance Period
  • Unlimited Email Support
  • Knowledge Base Access
  • Forum Access
  • Telephone Support Includes 6 Inquiries
  • Dedicated Priority Email Support
  •  
  •  
  •  
  •  
  •  

Platinum

$ 500 12 month

  • Free Product Upgrades and Updates during the Maintenance Period
  • Unlimited Email Support
  • Knowledge Base Access
  • Forum Access
  • Telephone Support Unlimited Inquiries
  • Dedicated Priority Email Support
  • Dedicated Priority Telephone Support
  • Extended Support Hours
  • Senior Engineer Support Team
  • Email Project for Analysis
  • Invitation to Beta Releases

Not on a Maintenance Plan?

You can still get Platinum level telephone support by purchasing a single inquiry. However, there are many benefits to having a maintenance plan. Please note, a maintenance plan must be purchased within 30 days of product purchase.

Purchase a Single Inquiry

Purchase
Maintenance Overview Download PDF