We believe every great product should to be backed by outstanding technical support. To ensure your success and productivity, particularly during the early stages of implementation, MadCap product purchases include our Bronze-level Support and Maintenance Plan. This ensures you have access to MadCap's technical support resources when it matters most, as well as many other benefits such as free product updates and upgrades.
For expanded support and additional contact options, a Platinum-level Support and Maintenance Plan can be added to your purchase. Our premium plan provides extended support hours, unlimited phone inquiries and more, all from our award-winning, in-house technical support team.
MadCap’s Platinum Support is the greatest product on the planet. Your personnel are kind, knowledgeable, and most of all patient. I am so happy that I switched to Flare (from FrameMaker® and RoboHelp®).”
—Pamela Coca | Documentation Manager, Compressus, Inc.
You folks are TOTALLY AMAZING! I’ve never seen such a fast turnaround to resolve a software issue! You fixed the problem the same day it was reported. All I can say is WOW!!! As always, thank you so much for your help!”
—Dan Austin | Senior Help System Developer
I personally would like to thank you for immediate attention to our urgent needs. We greatly appreciate your effort and your professionalism!”
—Israel Klain | Software Engineering, Documentation & IT, Gibbs & Associates
What’s Included in a Maintenance Plan?
1 Product Upgrades, Updates and Bug Fixes
We regularly develop new versions of our software to incorporate new features and suggestions received from our customers. A maintenance plan is the best way to stay up to date with the latest version. For the duration of your maintenance period, you are entitled to all upgrades, new version releases, and any bug fixes provided.
2 Extended Support Hours, Unlimited Inquiries and More
MadCap's premier Platinum Maintenance Plan provides customers with the ultimate support plan. Send projects directly to senior engineers, get extended phone and email support hours, enjoy unlimited support inquiries, and more! Plus receive special invitations to Beta test new products and releases throughout the year.
3 Award-winning Support Team
We are committed to providing exceptional service and support to each and every customer. Our in-house technical support team works directly with the development teams to ensure that every customer receives the best possible support.
4 Quick Return on Investment
The cost of a one-year Bronze Maintenance Plan is less than the cost of a single license upgrade. Since you are guaranteed at least one major version release during your contract, adding maintenance not only gives you access to technical support, it saves you money on all the upgrades during your maintenance term.
Use the Maintenance Plan Calculator to Determine the Total Product and Maintenance Plan Cost that Best Fits Your Needs.
Note: Prices reflect the perpetual license price plus the cost of maintenance.
MadCap Software Maintenance Plan Benefits
- Free Product Upgrades and Updates During Maintenance Period
- Unlimited Email Support
- Knowledge Base Access
- Forum Access
- Telephone Support
Monday – Friday, 7:00 AM to 4:00 PM
- Extended Telephone Support Hours
Monday – Friday, 6:00 AM to 5:00 PM
- Priority Phone Support
Unlimited Phone Inquiries
- Priority Email Support
- Senior Engineer Support Team
- Project Analysis
Send Projects Direct to Support Team
PRODUCT + BRONZE MAINTENANCE
$ --- 12 Months
- $99 Charge Per Inquiry
PRODUCT + PLATINUM MAINTENANCE
$ --- 12 Months
* Customers looking to renew previously purchased versions of the MadPak Suite that includes MadCap Lingo should call for pricing and options. The MadPak Professional Suite pricing in this calculator does NOT include MadCap Lingo.
Not on a Maintenance Plan?
You can still get Platinum level telephone support by purchasing a single inquiry. However, there are many benefits to having a maintenance plan. Please note, a maintenance plan must be purchased within 30 days of product purchase.