A maintenance plan is the best way to ensure you have access to technical support resources when it matters most. Choose from three support plan options - Bronze, Gold or Platinum - and receive telephone and email support from our award-winning, in-house technical support team.
Why Purchase a Maintenance Plan?
Free Product Upgrades
We regularly develop new versions of our software to incorporate new features and suggestions received from our customers. A maintenance plan is the best way to stay up to date with the latest version, and MadCap guarantees at least one major upgrade during a maintenance period.
Extended Support Hours, Unlimited Inquiries and More
MadCap's premier Platinum Maintenance Plan provides customers with the ultimate support plan. Send projects directly to senior engineers, get extended phone and email support hours, enjoy unlimited support inquiries, and more! Plus receive special invitations to Beta test new products and releases throughout the year.
Award-winning Support Team
We are committed to providing exceptional service and support to each and every customer. Our in-house technical support team works directly with the development teams to ensure that every customer receives the best possible support.
Quick Return on Investment
The cost of a one-year Bronze Maintenance Plan is less than the cost of a single license upgrade. Since you are guaranteed at least one major version release during your contract, adding maintenance not only gives you access to technical support, it saves you money on all the upgrades during your maintenance term.
"MadCap's Platinum Support is the greatest product on the planet. Your personnel are kind, knowledgeable, and most of all patient. I am so happy that I switched to Flare (from FrameMaker and RoboHelp)."
Pamela Coca | Documentation Manager,
Compressus, Inc.
"You folks are TOTALLY AMAZING! I've never seen such a fast turnaround to resolve a software issue! You fixed the problem the same day it was reported. All I can say is WOW!!! As always, thank you so much for your help!"
Use The Maintenance Plan Calculator To Determine The Best Maintenance Plan For You.
Bronze
$50012 month
Free Product Upgrades and Updates during the Maintenance Period
Unlimited Email Support
Knowledge Base Access
Forum Access
Gold
$50012 month
Free Product Upgrades and Updates during the Maintenance Period
Unlimited Email Support
Knowledge Base Access
Forum Access
Telephone Support Includes 6 Inquiries
Dedicated Priority Email Support
Platinum
$50012 month
Free Product Upgrades and Updates during the Maintenance Period
Unlimited Email Support
Knowledge Base Access
Forum Access
Telephone Support Unlimited Inquiries
Dedicated Priority Email Support
Dedicated Priority Telephone Support
Extended Support Hours
Senior Engineer Support Team
Email Project for Analysis
Invitation to Beta Releases
Not on a Maintenance Plan?
You can still get Platinum level telephone support by purchasing a single inquiry.
However, there are many benefits to having a maintenance
plan. Please note, a maintenance plan must be purchased within 30 days of
product purchase.
