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Home |
Support | Maintenance Options
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Maintenance Options
MadCap Software is committed to providing exceptional support and service to every customer.
To ensure the best possible customer experience, MadCap
Software offers generous support incentives to customers who currently
subscribe to a competitor maintenance plan but wish to convert to MadCap
Flare. Additionally, MadCap Software offers support for the conversion
of RoboHelp projects for our maintenance plan customers.
MadCap regularly develops new versions of our software to incorporate
suggestions received from customers like you and to take advantage of advances
in computer technology. A maintenance plan is the best way for you
to stay current with the latest version of our software.
All maintenance plan subscribers receive product upgrades free
of charge as soon as they are released.
Plus, by providing you with convenient technical support,
a maintenance plan helps ensure the maximum return on your software investment.
Bronze, Gold or Platinum maintenance may be purchased in tandem with a product license or upgrade of MadCap
Flare, Mimic, Feedback Server, MadCap Lingo or our MadPak suite. Maintenance must be added within 30 days of product purchase.
Complimentary installation support is available for all MadCap products.
Please call sales at 858-320-0387 for more information or to purchase one of our
Maintenance Plans. You can also add a Maintenance plan to your product purchased through
our online store.
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Customer Quotes
“Flare support is absolutely AWESOME —
in my decades of experience, without compare in the high tech industry.”
“The phone support at MadCap is excellent
and it's one of the reasons I left RoboHelp after Macromedia and Adobe took it over. Being able to
talk to a person who can help you immediately (rather than like at Adobe where someone who takes your
contact info and never gets back to you half the time) is a great relief when issues arise with the
app.”
“From my experience, MadCap offers the best
technical/sales support of any company I have dealt with.”
“Your techs are wonderfully patient and helpful.
”
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Maintenance Plans
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| Features |
Bronze |
Gold |
Platinum |
| Product Updates & Upgrades |
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| Email Support |
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Telephone Support
M/F 7AM to 4PM Pacific Time |
Charge per inquiry |
6 inquiries |
Unlimited inquiries |
| Knowledge Base Access |
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| Forum Access |
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| Dedicated Priority Email Support |
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| Dedicated Priority Telephone Support |
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Extended Support Hours
M/F 6AM to 5PM Pacific Time |
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| Senior Engineer Support Team |
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| Email Project for Analysis |
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| Invitation to Beta Releases |
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 MadPak Maintenance - 12 Months | $599.00 | $699.00 | $1,149.00 | | Flare Maintenance - 12 Months | $449.00 | $549.00 | $949.00 | | Mimic Maintenance - 12 Months | $149.00 | $199.00 | $299.00 | | Feedback Maintenance - 12 Months | $799.00 | $899.00 | $1,199.00 | | Lingo Maintenance - 12 Months | $449.00 | $549.00 | $949.00 |
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