Personally Identifiable Information
When you purchase something on our site, we collect personal information from you including your shipping address, credit card number and the e-mail address to use for order confirmation. This information is collected on Web pages using encryption technology to help prevent any third party from intercepting the information. Your credit card information is only used for completing the purchase transaction and is retained only as necessary for administration purposes. We use the information provided by our customers to analyze product trends. This analysis helps us improve the quality of our Web site and product mix.
When requesting information or a trial of our software, you may be asked to provide your email address. By providing your e-mail address, you are agreeing that MadCap Software, Inc. can send you important information about our products, including announcements of new releases. To manage your email communication preferences, click here.
Cookies are small text files a Web site uses to recognize repeat users, facilitate the user's ongoing access to the site and facilitate the use of the site. "Cookies" also allow a site to track usage behavior and compile site usage information that will allow for the improvement of content. This information is anonymous and we use this information only internally - we never give away information about our users.
Our policy is not to disclose personally identifiable information to unrelated third unless required to do so by law or legal process. MadCap Software, Inc., at its sole discretion, reserves the right to make exceptions to this policy in extraordinary circumstances (such as a bomb or suicide threat, or instances of suspected illegal activity) on a case-by-case basis. Although MadCap Software, Inc. will take reasonable measures not to disclose information about you or the contents of your communications, we may be compelled to do so in the good faith belief that such action is reasonably necessary (a) to comply with the law; (b) to comply with legal process; (c) to enforce these terms and conditions; (d) to respond to claims that any content violates the rights of third parties; (e) to facilitate the terms of an acquisition of MadCap Software, Inc. by, or merger with, another company or (f) to protect the interests of MadCap Software, Inc. or others.
Updates to This Policy