Speakers: Experts From Around the World
Nita Beck View Sessions
Nita Beck Communications@nitabeck
Nita Beck is a returning MadWorld speaker, a certified MadCap Advanced Developer, and the “propeller head-in-chief” of the Rochester Flare User Group. As owner of Nita Beck Communications, Nita offers technical communication and information architecture services to clients around the world, including customized training Flare training.
Lynn Carrier View Sessions
Sr. Manager, Science Marketing Content | Illuminawww.illumina.com
Lynn Carrier has 16 years of experience in technical communication. She joined Illumina in 2009 as the manager of the Technical Publications team and has recently transitioned to a new position as the Senior Manager of Science Marketing Content at Illumina. Throughout her career, Lynn has focused on process and infrastructure improvements that streamline content development and improve the quality and relevance of the deliverables produced.
Una Cogavin View Sessions
Director | Convert Write Consulting & Serviceswww.convertwriteservices.com
Una Cogavin has over 20 years of experience as a writer, content strategist, and technical communications manager. She is both a MadCap Advanced Developer and a Flare consultant. She has worked for companies such as Wells Fargo, Symantec, and VeriFone, and most recently Una has been involved in helping to establish and direct Convert Write Consulting & Services, a unique technical communications company that supports software start-ups with an out-of-the-box, virtual, on-demand technical publications team. It specializes in converting all types of legacy content to MadCap Flare and operates in the United States and Europe.
Scott Deloach View Sessions
Author | MadCap Flare Certified Developer’s Guide@ClickStartInc
Scott DeLoach is a MadCap Certified Instructor for Flare, a Flare consultant, and the manager of MadCap's MAD for Flare Certification program. He is the author of MadCap Software's authorized Flare training guides, MadCap Flare Developer's Guide, CSS to the Point, and HTML5 to the Point. You can reach him at firstname.lastname@example.org.
Allison Ellington View Sessions
Sr Technical Communicator | Travelportwww.travelport.com
Allison Ellington is a Technical Writer and business owner with more than 18 years of experience, primarily in the Tech industry. She began her career documenting software GUI products and moved into writing API documentation in 2005. She has been using MadCap Flare since 2008 and Pulse since 2013.
Matthew Ellison View Sessions
Director | UA Europe@MatthewEllison
Matthew has over 25 years of experience as a user assistance professional in the software industry and is a Certified Flare Instructor. He runs UA Europe, an independent UK-based training and consulting company that specialises in user assistance design and technology. Matthew holds a B.Sc. in Electronic Engineering and a Post-Graduate Certificate of Education from Bristol University in the UK. In 2009 he was the winner of the prestigious Horace Hockley award that is presented annually by the ISTC.
Daniel Ferguson View Sessions
Owner | Write Degree Communications@ferg_daniel
Daniel Ferguson has fifteen years of experience working in a variety software and hardware documentation roles. He is a certified MadCap Advanced Developer, Flare consultant, and certified Project Management Professional. His consulting work allows him to work in a broad range of environments and use Flare in creative ways to solve tech comm problems.
Lori Guillory View Sessions
Team Lead, Technical Communications | Travelportwww.travelport.com
Lori Guillory is a Technical Writer with a Master’s in Technical Communication. She has more than 18 years of experience, primarily in the Tech industry. She began her career documenting software GUI products and moved into writing API documentation in 2005. She has been using MadCap Flare since 2011 and Pulse since 2013.
Mike Hamilton View Sessions
VP of Product Evangelism | MadCap Software@MadCapMike
Mr. Hamilton has over fifteen years of experience in training, technical communication, multimedia development, and software development. Prior to joining MadCap Software, he served as the Product Manager for Macromedia's award-winning RoboHelp product line. Mr. Hamilton is often a featured speaker at industry events, including TEKOM and STC.
Laura Hippert Sessions Coming Soon
Technical Support Engineer | MadCap Softwarewww.madcapsoftware.com
Laura Hippert has over 10 years of experience in consumer relations and technical support. As Technical Support Engineer, Laura works closely with the entire MadCap Software product line, helping users tackle even the most daunting technical challenges.
David Hodgson View Sessions
Automation Engineer | Keysight Technologies Inc.@DavidOHodgson
Dave has over 30 years of experience in system design, programming, writing, and graphics. He has worked for the BBC, Sony, and many other companies, obtaining patents for digital video systems, and developing software multimedia products. Since 2006, he has worked for Keysight Technologies (formerly Agilent) as a programmer and technical writer.
Catherine Horsfall View Sessions
Owner | Warwick Technical Writing Services@crobbie
Catherine is a technical communications specialist with more than 10 years experience across a broad range of industries including aerospace, manufacturing and software. Catherine has a passion for business improvement, always striving to find more efficient and effective ways of working. Catherine is MAD Certified for Flare.
Denise Kadilak View Sessions
Information Architect/Team Manager | Blackbaud@dkadilak
Denise Kadilak is an Information Architect/Team Manager with Blackbaud. Sixteen years in the profession, Denise enjoys investigating new tools, best practices, and workflows for a 22-member documentation team. She is also a part-time instructor at John Carroll University (http://sites.jcu.edu/) in Cleveland, OH, teaching the Technical Writing course included in the school’s Professional Writing program (http://sites.jcu.edu/professionalwriting/).
Doug Logan View Sessions
Lead Technical Writer | Sabre Corp.@DougALogan
Doug Logan has over ten years of writing experience that span technical writing, journalism and teaching. He also has experience with website design and management. With this experience, Mr. Logan easily learned Flare and now teaches Flare to new members of his team while incorporating Mimic into existing online helps.
Paul Pehrson View Sessions
Owner | DocGuy Training@DocGuy
Paul Pehrson has more than thirteen years doing hardware and software documentation. He is active in the tech/comm community, having served in his local STC chapter, as well as on the STC Community Affairs Committee. He is a certified MadCap Advanced Developer, an MVP in the MadCap forums, and is a certified Flare trainer.
Neil Perlin View Sessions
Owner | Hyper/Word Services@NeilEric
Neil is an internationally known consultant, strategist, trainer, and developer for online content in all forms from traditional online help to mobile. To this, he brings 34 years of experience in tech comm, 28 in online formats and tools past, present, and future. Neil is MadCap Certified for Flare, Mimic and various other help authoring tools.
Laurie Pulido View Sessions
President | eLearning Innovation LLC@elearninnovate
Laurie founded eLearning Innovation in 2003 and has grown it from a one-person operation in New Hampshire to a virtual team spanning North America. Conversant in all aspects of online learning and teaching, from pedagogical theory to the latest technology, Laurie can communicate knowledgeably with all project stakeholders. Laurie has a Master’s degree in Education from Boston College.
Angela Richer View Sessions
Sr. Manager, Documentation and Localization | Autotask Corporation@aricher5
Angela Richer has over 20 years of experience as a trainer, technical writer and multimedia developer with a number of small software companies. She has headed the Autotask Documentation team for over 10 years, and the Localization team since the company went global over 3 years ago, and has over 6 years of experience with Madcap tools.
Tony Self View Sessions
Director | HyperWrite@hyperwrite
Dr Tony Self has over 30 years of experience as a technical communicator. In 1993 he founded HyperWrite, a company specialising in structured authoring, Help systems, and DITA. Based in Australia, Tony is a member of the OASIS DITA Technical Committee, an adjunct teaching fellow at Swinburne University, and the author of “The DITA Style Guide”.
Jose Sermeno View Sessions
Product Evangelist | MadCap Software@MadCapJose
With over 10 years of experience in the software industry, Mr. Sermeno brings a wealth of knowledge and expertise to the product evangelist team, helping introduce new users to everything MadCap Software. In his spare time, Jose is the Project Director for San Diego City Robotics, the San Diego community college systems robotics program.
Chris Steele View Sessions
Engineer | PASCO scientific@Chris_J_Steele
With degrees in Electrical Engineering and Communication Studies, Chris brings 20+ years of experience with documentation & help systems, project management, quality systems design, and organizational management across large high-tech companies (HP™ & Intel™), small start-ups, and professional consulting. Chris is now with PASCO scientific.
Paul Stoecklein Sessions Coming Soon
Documentation Manager | MadCap Software@MadCapDocTeam
Paul Stoecklein has over 20 years of experience as a writer, editor, and documentation specialist. In that time, he has worked for a wide range of companies, including Anheuser-Busch, Edward Jones, and eHelp Corporation. Since the formation of MadCap Software in early 2005, Paul has headed its documentation department.
Derek Warren View Sessions
Pr. Information Developer | Venafi, Inc.www.venafi.com
Derek Warren is a principal information developer at Venafi. Derek has worked in the technical communications field for 17 years, working for enterprise and start-up companies, including Venafi, Novell, Microsoft, the LDS Church, and Symantec.