Speakers: Experts From Around the World

Photo of Nita Beck

Nita Beck View Sessions

Nita Beck Communications


Nita Beck is a returning MadWorld speaker, a certified MadCap Advanced Developer, and the “propeller head-in-chief” of the Rochester Flare User Group. As owner of Nita Beck Communications, Nita offers technical communication and information architecture services to clients around the world, including customized training Flare training.

Photo of Lynn Carrier

Lynn M. Carrier View Sessions

Assoc. Director, Content Process and Technology | Illumina


Lynn M. Carrier has 16 years of experience in technical communication. She joined Illumina in 2009 as the manager of the Technical Publications team and has recently transitioned to a new position as the Senior Manager of Science Marketing Content at Illumina. Throughout her career, Lynn has focused on process and infrastructure improvements that streamline content development and improve the quality and relevance of the deliverables produced.

Photo of Una Cogavin

Una Cogavin View Sessions

Director | Convert Write Consulting & Services


Una Cogavin has over 20 years of experience as a writer, content strategist, and technical communications manager. She is both a MadCap Advanced Developer and a Flare consultant. She has worked for companies such as Wells Fargo, Symantec, and VeriFone, and most recently Una has been involved in helping to establish and direct Convert Write Consulting & Services, a unique technical communications company that supports software start-ups with an out-of-the-box, virtual, on-demand technical publications team. It specializes in converting all types of legacy content to MadCap Flare and operates in the United States and Europe.

Photo of Scott Deloach

Scott Deloach View Sessions

Author | MadCap Flare Certified Developer’s Guide


Scott DeLoach is a MadCap Certified Instructor for Flare, a Flare consultant, and the manager of MadCap's MAD for Flare Certification program. He is the author of MadCap Software's authorized Flare training guides, MadCap Flare Developer's Guide, CSS to the Point, and HTML5 to the Point. You can reach him at scott@clickstart.net.

Photo of Allison Ellington

Allison Ellington View Sessions

Technical Product Manager | Travelport


Allison Ellington is a Technical Writer and business owner with more than 18 years of experience, primarily in the Tech industry. She began her career documenting software GUI products and moved into writing API documentation in 2005. She has been using MadCap Flare since 2008 and Pulse since 2013.

Photo of Matthew Ellison

Matthew Ellison View Sessions

Director | UA Europe


Matthew has over 25 years of experience as a user assistance professional in the software industry and is a Certified Flare Instructor. He runs UA Europe, an independent UK-based training and consulting company that specialises in user assistance design and technology. Matthew holds a B.Sc. in Electronic Engineering and a Post-Graduate Certificate of Education from Bristol University in the UK. In 2009 he was the winner of the prestigious Horace Hockley award that is presented annually by the ISTC.

Photo of Daniel Ferguson

Daniel Ferguson View Sessions

Owner | Write Degree Communications


Daniel Ferguson has fifteen years of experience working in a variety software and hardware documentation roles. He is a certified MadCap Advanced Developer, Flare consultant, and certified Project Management Professional. His consulting work allows him to work in a broad range of environments and use Flare in creative ways to solve tech comm problems.

Photo of Lori Guillory

Lori Guillory View Sessions

Team Lead, Technical Communications | Travelport


Lori Guillory is a Technical Writer with a Master’s in Technical Communication. She has more than 18 years of experience, primarily in the Tech industry. She began her career documenting software GUI products and moved into writing API documentation in 2005. She has been using MadCap Flare since 2011 and Pulse since 2013.

Photo of Mike Hamilton

Mike Hamilton View Sessions

VP of Product Evangelism | MadCap Software


Mr. Hamilton has over fifteen years of experience in training, technical communication, multimedia development, and software development. Prior to joining MadCap Software, he served as the Product Manager for Macromedia's award-winning RoboHelp product line. Mr. Hamilton is often a featured speaker at industry events, including TEKOM and STC.

Photo of David Hodgson

David Hodgson View Sessions

Automation Engineer | Keysight Technologies Inc.


Dave has over 30 years of experience in system design, programming, writing, and graphics. He has worked for the BBC, Sony, and many other companies, obtaining patents for digital video systems, and developing software multimedia products. Since 2006, he has worked for Keysight Technologies (formerly Agilent) as a programmer and technical writer.

Photo of Catherine Horsfall

Catherine Horsfall View Sessions

Owner | Warwick Technical Writing Services


Catherine is a technical communications specialist with more than 10 years experience across a broad range of industries including aerospace, manufacturing and software. Catherine has a passion for business improvement, always striving to find more efficient and effective ways of working. Catherine is MAD Certified for Flare.

Photo of Denise Kadilak

Denise Kadilak View Sessions

Information Architect/Team Manager | Blackbaud


Denise Kadilak is an Information Architect/Team Manager with Blackbaud. Sixteen years in the profession, Denise enjoys investigating new tools, best practices, and workflows for a 22-member documentation team. She is also a part-time instructor at John Carroll University (http://sites.jcu.edu/) in Cleveland, OH, teaching the Technical Writing course included in the school’s Professional Writing program (http://sites.jcu.edu/professionalwriting/).

Photo of Doug Logan

Doug Logan View Sessions

Lead Technical Writer | Sabre Corp.


Doug Logan has over ten years of writing experience that span technical writing, journalism and teaching. He also has experience with website design and management. With this experience, Mr. Logan easily learned Flare and now teaches Flare to new members of his team while incorporating Mimic into existing online helps.

Photo of Paul Pehrson

Paul Pehrson View Sessions

Owner | DocGuy Training


Paul Pehrson has more than thirteen years doing hardware and software documentation. He is active in the tech/comm community, having served in his local STC chapter, as well as on the STC Community Affairs Committee. He is a certified MadCap Advanced Developer, an MVP in the MadCap forums, and is a certified Flare trainer.

Photo of Neil Perlin

Neil Perlin View Sessions

Owner | Hyper/Word Services


Neil is an internationally known consultant, strategist, trainer, and developer for online content in all forms from traditional online help to mobile. To this, he brings 34 years of experience in tech comm, 28 in online formats and tools past, present, and future. Neil is MadCap Certified for Flare, Mimic and various other help authoring tools.

Photo of Laurie Pulido

Laurie Pulido View Sessions

President | eLearning Innovation LLC


Laurie founded eLearning Innovation in 2003 and has grown it from a one-person operation in New Hampshire to a virtual team spanning North America. Conversant in all aspects of online learning and teaching, from pedagogical theory to the latest technology, Laurie can communicate knowledgeably with all project stakeholders. Laurie has a Master’s degree in Education from Boston College.

Photo of Angela Richer

Angela Richer View Sessions

Sr. Manager, Documentation and Localization | Autotask Corporation


Angela Richer has over 20 years of experience as a trainer, technical writer and multimedia developer with a number of small software companies. She has headed the Autotask Documentation team for over 10 years, and the Localization team since the company went global over 3 years ago, and has over 6 years of experience with Madcap tools.

Photo of Tony Self

Tony Self View Sessions

Director | HyperWrite


Dr Tony Self has over 30 years of experience as a technical communicator. In 1993 he founded HyperWrite, a company specialising in structured authoring, Help systems, and DITA. Based in Australia, Tony is a member of the OASIS DITA Technical Committee, an adjunct teaching fellow at Swinburne University, and the author of “The DITA Style Guide”.

Photo of Jose Sermeno

Jose Sermeno View Sessions

Product Evangelist | MadCap Software


With over 10 years of experience in the software industry, Mr. Sermeno brings a wealth of knowledge and expertise to the product evangelist team, helping introduce new users to everything MadCap Software. In his spare time, Jose is the Project Director for San Diego City Robotics, the San Diego community college systems robotics program.

Photo of Chris Steele

Chris Steele View Sessions

Engineer | PASCO scientific


With degrees in Electrical Engineering and Communication Studies, Chris brings 20+ years of experience with documentation & help systems, project management, quality systems design, and organizational management across large high-tech companies (HP & Intel), small start-ups, and professional consulting. Chris is now with PASCO scientific.

Photo of Paul Stoecklein

Paul Stoecklein View Sessions

Documentation Manager | MadCap Software


Paul Stoecklein has over 20 years of experience as a writer, editor, and documentation specialist. In that time, he has worked for a wide range of companies, including Anheuser-Busch, Edward Jones, and eHelp Corporation. Since the formation of MadCap Software in early 2005, Paul has headed its documentation department.

Photo of Derek Warren

Derek Warren View Sessions

Principal Information Developer, Team Manager | Venafi, Inc.


Derek Warren is a principal information developer at Venafi. Derek has worked in the technical communications field for 17 years, working for enterprise and start-up companies, including Venafi, Novell, Microsoft, the LDS Church, and Symantec.