Elevating Customer Training & Product Education
MadCap Software’s customer training platform makes it easy for Customer Training & Product Education teams to enhance participation rates, improve knowledge retention & increase customer satisfaction.
MadCap Software is the unified, centralized & standardized platform for Customer Training & Product Education
MadCap empowers customer success teams to improve customer participation & satisfaction rates by delivering content in more flexible & engaging ways
Enable seamless collaboration across teams to optimize customer training & support content
With our customer education software, you can share and reuse content across teams to eliminate rework & dramatically reduce time to market. Link content components — don’t copy and paste — to reuse customer training and product education content across publications, channels & experiences using our customer training LCMS.
Slash development time for new product launches & customer training updates
Through our customer training software, you can enable faster, more successful product launches and updates across all Customer Training & Product Education content, including self-guided corporate training courses, on-demand and searchable training material, printed material and publication, instructor-led training (ILT), and customer reference and customer support materials.
Provide the right content, in the right place, at the right time, on any channel
Personalize & localize content by language, region, experience level, product, and more, in order to drive a more consistent, relevant & personalized user experience, whether delivered via web, mobile, or through your learning management system, to support your diverse training programs while seamlessly supporting unique audiences and geographic requirements.
Ensure accuracy & consistency across the customer journey
Keep content in sync and reuse content across teams to provide a more consistent customer experience. Update content once at the component level & easily push to all publications to easily keep up with product releases & content changes as they occur.
Optimize content with rich user engagement & content performance analytics
Track data from multiple sources in a centralized dashboard to gain a comprehensive view of customer engagement and product education content performance, making it easy to understand the impact & outcomes of your customer training programs.
End-to-End Performance Support & Field Service Operations Content Management
Support certification & compliance
Track comprehensive assessment results for certification management & view detailed reporting on product & customer education content development, version histories & consumption to support regulatory compliance with our customer training LCMS.
Publish dynamic digital & print outputs
Easily import content from other popular tools (Articulate Storyline, Adobe Captivate, etc.) to use the right tool for the job while centralizing content management & establishing a single source of truth.
Support flexible & collaborative content authoring
Make it easy for content teams to work together with a collaborative cloud-based XML authoring environment that allows authors & subject matter experts (SMEs) to check out content for review & provide feedback.
Track Robust Analytics with xAPI Integrations
With our customer education software, you can track comprehensive assessment results for certification management & view detailed reporting on content development, version histories & consumption to support regulatory compliance.
Streamline translation management & reduce costs
Export content & media — from full publications & compliance training courses to individual content components — directly into XLIFF to reduce translation costs & management time.
Leverage outside tools with xAPI integrations
Easily import content from other popular customer education tools (Articulate Storyline, Adobe Captivate, etc.) & embed content in external business applications to use the right tool for the job.
We needed a solution that gave our customers a single platform where they could access everything they need, but that also allowed for us to deliver learning content via their own LMS systems… and we needed to accomplish this while retaining insight into content consumption.
MadCap Software has solved this problem by allowing us to seamlessly embed our content into our Client Community, creating a one-stop-shop for our clients that also provides the data we need.
MadCap Software makes it easy for Customer Training & Product Education teams to enhance participation rates, improve knowledge retention & increase customer satisfaction
TELETRACKING
Ready to turn your content into a competitive advantage?
MadCap Software is the only unified solution for content authoring, field service management, delivery, personalization & syndication at scale. Our solutions help organizations streamline their content processes through its integrated suite of tools. Our learning content management system simplifies content creation and distribution, ensuring your teams can produce and manage training materials efficiently. MadCap Software's content authoring software enhances content development, while our cloud content management software provides a secure and scalable platform for storing and distributing your critical resources. Additionally, our content collaboration software integrates seamlessly with our suite to offer real-time teamwork capabilities, streamlining content creation, review, and approval processes and ensuring that all content is accessible and consistently up-to-date across the organization. Elevate your content strategy with MadCap Software to drive performance and achieve measurable results across your organization.
MadCap Software has been recognized by Deloitte, Brandon Hall Group, Bersin™ & Training Magazine for excellence in products, learning design & innovation.
It’s easy to get started with MadCap Software
Get in touch with a product specialist to schedule a personalized demo.
