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MadCap Flare 2021 r2 Introduces Major New Features for Learning & Development Programs and eLearning Content

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Cutting-edge authoring and publishing for today’s technical writers and learning & development professionals.

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Still Struggling with Microsoft® Word to Manage Your Technical Documentation?

Join the thousands of organizations across the globe who have chosen MadCap Software to improve user experience and streamline content delivery for technical documentation, learning & development programs and much more.

Does This Workflow & Content Duplication Look Familiar?

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Managing content and multiple variations of Word documents – whether employee training guides, technical documentation, or policies & procedures – is incredibly inefficient. Content updates are tedious and time consuming, and getting that content online and into an easily searchable format can be a difficult process.

Challenges of using Microsoft Word for technical documentation and eLearning include:

  • Inefficient content development with frequent copy and paste
  • Limited to no content reuse
  • Lack of scalability and extensibility
  • No visibility into customer usage, usefulness of content and user interactivity
  • No multi-channel publishing for responsive HTML5, mobile devices, third-party applications (Salesforce®, ServiceNow®, Zendesk®)
  • Limited search
  • Limited branding and formatting capabilities
  • Tedious subject matter expert contribution & review workflows
  • Difficult to manage timely content updates and keep pace with agile development cycles

With MadCap Software, you can write once, publish anywhere.

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Plus take advantage of easy drag-and-drop import of your Word content.

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MadCap Flare 2021 r2:
Import

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Key benefits: Maximize your return on investment across the enterprise.

  • Maximum Content Reuse
  • Advanced Multi-channel Publishing
  • Convert Existing Content Into Training
  • Reduced Translation Cost
  • Increased Product Adoption
  • Streamline Content Delivery
  • Improved Customer Experience
  • Reduced Costs in Technology Stack
  • Increased Customer Self-Help and Ticket Deflection
  • Drive Organic Traffic and Improve SEO

Reduced Production Time of FAA-Compliant Online and PDF Manuals From 2 to 3 Weeks Down to 3 Days

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Reduced Customer Support Calls and Allowed the Support Team to Address Users’ Questions Faster

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Reduced Development Time by 50%, Cut Localization Costs by 68% and Improved Self-Help by 40%

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Read the Success Stories on Switching from Word

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Nation’s Largest Healthcare Services Company Switches from Microsoft® Word to MadCap Flare for Agile Delivery of Online Help and Documentation Supporting Multiple Product Versions

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MadCap Flare’s single-sourcing capabilities help us streamline our processes to rapidly deliver the information our customers need for any new product releases.

Pat Holmes-Clark
Team Leader and Specialist Technical Writer | McKesson Health Solutions

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