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 Cognex Recognizes Double-Digit Gains in Efficiency After Standardizing on MadCap Software  

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Cognex, a Global Leader in Machine Vision, Recognizes Double-Digit Gains in Efficiency After Standardizing on MadCap Software to Modernize its Documentation and Translation

New case study examines how Cognex Corporation takes advantage of MadCap Flare and MadCap Lingo to streamline its development, localization, and delivery of web and print documentation for customers

San Diego, CA, USA – October 12, 2020 – MadCap Software, Inc., the leader in authoring, publishing, and content management solutions, today announced that it has published a new case study on how Cognex Corporation, the world’s leading provider of machine vision solutions, relies on MadCap Flare for single-source, multi-channel publishing and MadCap Lingo for translation management.

Around the world, companies rely on Cognex Corporation as their trusted provider of vision systems, software, sensors, and industrial barcode readers used in manufacturing automation. Cognex has shipped more than 2 million vision-based products to support customers and is considered the global leader in the machine vision industry, representing over $7 billion in cumulative revenue since the company's founding in 1981.

Replacing Multiple Products with MadCap Leads to Double-Digit Efficiency Gains

For years, Cognex relied on a combination of documentation tools: Adobe® RoboHelp® to produce software Help files and Microsoft® Word, Adobe® InDesign®, and Adobe® FrameMaker® to publish print documentation for customers in multiple languages. Looking to streamline its documentation and localization efforts, the company began migrating documentation for its flagship In-Sight® product line to MadCap Flare and utilizing MadCap Lingo for translation in 2010.

The new case study from MadCap Software examines how, using MadCap Software’s products, Cognex delivers a modern website with HTML5 and PDF versions of its documentation, localized documentation in up to eight languages, and an interactive knowledge base website to help customers properly use its mission-critical products. To view the full case study, visit https://www.madcapsoftware.com/case-study/cognex-uses-madcap-flare.aspx.

Key benefits realized by Cognex include:

  • By owning its translation memory with MadCap Lingo and gaining efficiencies with single-sourced content in MadCap Flare, Cognex was able to cut localization costs for its In-Sight product line by 68% in four years.
  • Topic-based authoring, single-source publishing, snippets, variables, and conditions in MadCap Flare helped maximize content re-use and cut the development of new documentation by more than 50%.
  • In the first year after using MadCap Flare to deliver an easy-to-navigate knowledge base that helps users quickly find answers to common problems, Cognex saw a 41% increase in page views over the original knowledge base site.

“We rely so heavily on all of Flare’s single-sourcing features. In the past, creating documentation for a new product could take several months. Now, with Flare, I can leverage existing content and produce the new documentation in as little as two to four weeks,” said Kellie Freeman, principal technical writer at Cognex Corporation. At the same time, she noted, “Using MadCap Lingo, we gained control of all of our translation memory assets, and translation times were reduced from two to three weeks to about two days.”

Kellie added, “The whole experience for users is much more intuitive. From a beautiful, modern documentation website to localized content and an intuitive knowledge base, MadCap Software has helped enable us to create an inviting, best-in-class experience for our customers.”

“Customers worldwide rely on Cognex and its machine vision solutions to monitor production lines, detect defects, guide assembly robots, and perform other essential operations,” said Anthony Olivier, MadCap founder and CEO. “We are thrilled by the long-term success of the Cognex team in giving customers intuitive, easy access to critical product information in their language and format of choice. Cognex’s modern knowledge base and documentation websites, along with its attractive PDF guides, exemplify the state-of-the-art in delivering technical information to support users’ needs.”

About MadCap Software

MadCap Software is a trusted resource for more than 20,000 companies around the globe for single-source, multi-channel authoring and publishing solutions designed to streamline the process of developing and delivering training content, learning and development programs, technical documentation, online Help, knowledge bases, and more. From authoring, publishing and translation, to cloud-based project and content management, to contribution and review in the cloud, you can streamline content delivery and manage the entire content development lifecycle with MadCap Software. MadCap Software’s services include product training, consulting services, translation and localization, and an advanced developer certification program. Headquartered in San Diego, California, with offices in Austin, TX, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry.

PR Contact:
Rebecca Hurst
Kinetic.PR for MadCap Software
rebecca@kineticprllc.com
650-679-9282

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