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ROI Success Story

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Cutting-edge technical authoring and publishing for today’s technical writers and content developers.

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New Micro Content Styles Allow You to Customize the Look of Your Micro Content Search Results, Context-sensitive Help Calls and More

You can now use custom styles when content is viewed as micro content, as opposed to how it looks in the full topic. This can be applied to featured snippets in search, context-sensitive Help calls and more.

By associating a micro content file with a particular stylesheet, you can customize how your micro content appears, for example, in the online Help topic vs search results:

Micro content styles Image

You can also customize how your micro content appears in the topic vs how it is displayed in-product for the context-sensitive Help calls:

Micro content styles used with context-sensitive Help

Major New Enhancements to List Creation and Management, Including Definition Lists

New enhancements make list creation and management easier than ever. You can now add definition lists directly from the UI of Flare, as well as take advantage of several other enhancements to list creation.

New Enhancements to List Creation image

Why Are Definition Lists So Cool?

By using definition list tags, you are providing context for the content. Not only do end users recognize they are looking at a list of definitions and terms, but this kind of semantic markup allows metadata to be associated with it, allowing the information to be more easily extracted automatically.

Definition lists can represent information similar to a table.

A definition list does not have bullets or numbers.

Snippets and Definition Lists: Did You Know?

While creating snippets for parts of a table can be quite difficult, if not impossible, producing snippets from parts of a definition list is easy.

Additional List Enhancements

Code Icon

Paragraph Tags Inside All List Items

These tags are helpful if you tend to add a lot of information between list items, such as images, notes or just paragraphs.

Floating Icon

Floating Icon and Default Options

A useful way to manage your default list options when creating a new list.

  • Paragraph and Simple Items
    Plus, view additional options if the new list is not next to another list of the same type.
  • Merging Lists
    Easily merge lists if the new list is next to another one of the same type or select to merge multiple consecutive lists together.
Sorting Icon


Sort lists by ascending, descending or sort at build.

Built-in support for definition lists will be great for us when creating button/description lists. Now we can create a class of definition lists to make them look amazing, more semantically rich, and be more accessible. It's a big win for us and our customers.

Paul Pehrson | Sr. Information Developer, Venafi

Style Your Variables in Both the XML Editor and Your Published Content

A styled variable lets you change the way a variable looks—making it easier for you to identify your variables in the XML Editor and in any generated output type.

Style Your Variables image

MadCap Connect for Salesforce® Publishing Enhancements

The latest enhancements give you greater flexibility and control when publishing your Flare content directly to Salesforce®.

Rich Text Field Option
From a new Rich Text field, you can now choose a specific Salesforce® rich text field that is associated with the selected article type.
Shared Asset Library
Publish logs can now be stored in a Shared Asset Library in Salesforce® to help multiple authors on a shared Flare project better manage publishing.
Category Mapping
Control how each topic from Flare is categorized in Salesforce®.
URL Naming Options
You can now customize the URL Name used for the articles published to Salesforce®. You can also update existing Salesforce® articles with a matching URL Name.

MadCap Connect for Zendesk® Publishing Enhancements

New enhancements to Zendesk® publishing give you greater flexibility and control. If you are using a table of contents (TOC) to define your structure, you can now create sub-sections from lower level TOC books when you publish to Zendesk.

MadCap Connect for Zendesk Publishing Enhancements Screenshot

Accessible Rich Internet Applications (ARIA) and Tables

Flare now adds Accessible Rich Internet Applications (ARIA) attributes to new tables automatically. This helps make tables more accessible in your HTML5 output by letting users know where the cursor is located in the table.

Accessible Rich Internet Applications (ARIA) screenshot

Azure DevOps Source Control Support

Flare now supports Azure DevOps source control as part of the Team Foundation Server (TFS) integration.

Azure DevOps and MadCap Flare logos

Plus: Bug Fixes, Performance Enhancements and More

Software Bug Fix Icon

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What’s New in MadCap Flare 2020 r2


MadCap Flare is included in the MadCap Authoring and Management System (AMS)

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Micro Content Authoring Adds New Enhancements for Improved User Experience

Only MadCap Flare gives you the ability to go beyond topic-based authoring with built-in micro content authoring.

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Associate context-sensitive Help identifiers (IDs) with micro content phrases, ideal for field-level or embedded Help.

Micro Content Authoring New Enhancements Illustration

Context-sensitive Help (CSH) is a way to tie your new or existing micro content phrases with specific areas of a software interface. When users click a particular part of the interface (e.g., a question mark icon), the micro content phrase pertaining to it appears in the UI.

My company is in the process of converting all in-app Help to micro content using the new context-sensitive IDs. It’s amazing! Now we can control tool tips and in app help from within Flare!

Paul Pehrson | Sr. Information Developer, Venafi

Micro Content Conditions

Micro content conditions allow you to show or hide certain content depending on where it is being viewed (e.g., in a topic or as micro content in search results).

Micro Content Conditions Illustration

By applying micro content conditions, you can show an image in a topic, for example, and hide the image within micro content search results.


Additional new enhancements to micro content authoring include the ability to apply conditions to micro content phrases, allowing you to separate which phrases should be included in different outputs, the addition of micro content variables, as well as the ability to edit properties for micro content phrases.

Host and Publish Secure Private Output with Password Protected User Access in MadCap Central

You can now host and publish private output that requires a user to log in using an email address and password credentials. Without credentials, users cannot access the site, making this option ideal for internal employees or customer documentation that should not be accessed by the public.

Host and Publish Secure Private Output Illustration

Authors, SMEs and Viewers can access any privatized output with login credentials.

Creating API Documentation Has Never Been Easier: Now Add Code Snippets with Syntax Highlighting in Dozens of Coding Languages

A new Code Snippet Editor allows you to easily create and insert code snippets into your documentation in dozens of coding languages, such as JavaScript and CSS. Syntax highlighting and numbering makes it easy for your users to view the code snippets.

Watch the Video
Easily Add Code Snippets Illustrations
A built-in code snippet editor, syntax highlighting, and a copy button – brilliant! And the fact that it works great in print outputs is a game changer for MadCap Flare 2020.

Shahrooz Kamali | Senior Manager, Technical Documentation, Plex Systems

Publish Your Single-Sourced Content to ServiceNow® with the MadCap Connect Plugin

The latest MadCap Connect plugin adds publishing capabilities to ServiceNow®. Publishing your Flare single-sourced content to ServiceNow® knowledge bases is quick and easy.

ServiceNow Plugin

Major Enhancements to Find and Replace: Find Text and Find Elements

Significant enhancements have been added to the Find and Replace feature, including the ability to find specific elements in your content such as changing all H3 tags to H2, or replacing the “Mobile” conditional attribute with “Tablet” and much more.

Watch the Video
Find and Replace illustration
The new Find and Replace Elements functionality in MadCap Flare 2020 makes it so much more efficient to do extensive updates to your topic markup. You can now easily search for elements such as a Tag, Class, Style ID, Inline Formatting or Attribute, and update them at scale.

Daniel Ferguson | Founder & President, Smart Output

Authoring Improvements with Collapse and Expand Tags illustration

Authoring Improvements with Collapse and Expand Tags in the XML Editor

When working in the XML Editor, you can now collapse or expand tags (i.e., chunks of content) to make it easier to view and find content in long topics.

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MadCap Flare 2019 r2

Converting Microsoft® Word Files Has Never Been Easier with Effortless Drag and Drop and a Completely Redesigned Import Wizard

Microsoft Word and MadCap Flare Icons

New Drag and Drop

Drag and drop any number of Word files directly into the Content Explorer for a simplified content import workflow.

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New Import Wizard

The new import wizard simplifies the process of importing Word files, and adds new options to streamline the conversion process.

The new General page has been simplified. The new Styles page combines multiple pages from the old wizard into one. The Advanced Options page has been reorganized and formatted, and includes some additional new options.

Watch the Video
Microsoft Word and MadCap Flare Icons

Drag and Drop Any File Directly Into Flare for Simplified Content Import

In addition to Microsoft® Word files, you can drag and drop any file type, such as image files or PDFs, directly into the Content Explorer.

Watch the Video
Drag and Drop Screenshot

Continuously Improve Your Content, Customer Satisfaction and ROI with the Only Data Analytics Solution Built for Your Documentation

Are your end users finding the content they need? How many times did a user search for content that provided no results? Should you create micro content for particular search phrases? All of these critical questions can be answered with data analytics on your Flare-generated content.

  • Don’t “drive blindfolded”, take the guessing out of your content quality strategy
  • Easy set up in just minutes so you can start gathering data analytics immediately
  • Track usage on any hosted website or desktop output
  • Content can be hosted anywhere, not just with MadCap Central
Analytics Circle Illustration

Analytics Reports Available


Search Queries

Search Queries with No Results


Topic Views

Context-Sensitive Help Calls


Browser and Operating

System Statistics

MadCap Central Analytics Screenshot
We use the output analytics feature in MadCap Central and find it easy and convenient. We use the analytics for all of our MadCap Flare projects, regardless of whether they are hosted with MadCap Central or not.

NIGEL LONGLEY | Learning Material Consultant, Construction Industry Solutions Ltd (COINS)

Direct Publishing from Flare to MadCap Central

You can now publish your output directly from the Flare application to MadCap Central. Following this step copies your Flare output files directly to MadCap Central, and does not set the output to “Live”.

MadCap Flare to MadCap Central Icon

Responsive Content Personalization Based on Device and Format

In addition to making your HTML5 output responsive based on device, you can now dynamically change the content itself (text and multimedia) based on the format. Text, images and video can now be automatically changed based on screen size and format to provide the most appropriate and personalized content to your end users.

Watch the Video

Now Import Atlassian Confluence® Files

You can now import Atlassian Confluence® content – directly from Confluence cloud and self-managed servers.

Confluence to MadCap Flare Icon
Zendesk to MadCap Flare Icon

Zendesk® Publishing Enhancements

You can now publish to alternate brands in a multi-brand account in addition to new options for article visibility and management.

Accessibility Improvements for HTML5 Output

Several new accessibility enhancements have been added to HTML5 output, including keyboard navigation, Accessible Rich Internet Applications (ARIA) tags, the ability to “Skip to Main Content” using the Tab button, and more.

Accessibility Icon
FrameMaker to MadCap Central Flare Icon

FrameMaker® 2019
Import Support

Flare now supports the import of
FrameMaker® 2019 files.

Previous Releases

2019 release:
April 2019

  • Micro Content Authoring Powers Search, Feeds Chatbots, Enhances Virtual & Augmented Reality Applications, and More
  • Publish Flare Content Directly to Zendesk
  • CSS Variables Reduce Clutter, Save Time and Ensure Consistency in Your Stylesheets
  • User Interface Localized in Chinese
  • Enhancements for Elasticsearch
  • User Interface Improvements
  • Redesigned Start Page for Easy Access to Recent Projects, Pinned Favorites and More
  • Updated Project Library and Templates

2018 r2 release:
october 2018

  • Source Control Enhancements for Git, Including Branch Merging and Revert Commit Support
  • Security Improvements for HTML5 Output
  • jQuery 3.3.1 Support for Online Outputs
  • Bind Your MadCap Central Projects Securely Using the HTTPS or SSH Protocol

2018 r1 release:
may 2018

  • New Cloud-based Editing with MadCap Central for Streamlined Contribution and Review
  • Extend Your Search with Powerful Elasticsearch for HTML5 Output
  • The Power of MadCap Analyzer Is Now Built Into MadCap Flare
  • A New Side Navigation HTML5 Output for Improved SEO and User Experience
  • MadCap Connect for Salesforce® Improvements, Including Support for Multiple Languages and Salesforce® Lightning
  • Enhanced User Experience with Automatically Synchronized TOCs
  • New Support for SharePoint 2016, SharePoint 365 and Team Foundation Server 2018
  • MadCap Mimic and MadCap Capture Now Bundled Free with MadCap Flare

2017 r3 release:
october 2017

  • New Style Inspector to View and Edit Your CSS Properties
  • UI Enhancements for the Stylesheet Editor, Previews and More
  • Advanced Microsoft® Excel Import
  • Text Analysis for Readability, Average Sentence Length and More
  • Thesaurus Support
  • New Responsive Top Navigation Templates

2017 r2 release:
May 2017

  • Salesforce® Integration
  • Google Search Integration for Custom Search Engine (CSE)
  • Faster Compile Times
  • Top Navigation and User Experience Enhancements
  • FrameMaker® 2017 Import Support
  • Favicon Support for HTML5 Outputs

2017 r1 release:
January 2017

  • MadCap Central Integration for Powerful Cloud-based Content Management
  • Live Dynamic Preview Window for Your Output Including Print, HTML5 and More
  • Pin Your Variables for Quick and Easy Access
  • All-New Clean XHTML Output
  • Associate Conditions and File Tags to New Files
  • Microsoft® Word Equations Converted to MathML on Import
  • Synchronization of Topic Title and TOC Entries

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