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Cutting-edge technical authoring and publishing for today’s technical writers and content developers.

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New Release: MadCap Flare 2019 r2 Now Available

MadCap Flare 2018
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Converting Microsoft® Word Files Has Never Been Easier with Effortless Drag and Drop and a Completely Redesigned Import Wizard

Converting your Microsoft® Word files to Flare topics just got even easier. You can now drag and drop files directly into the Content Explorer. Plus, a completely redesigned import wizard gives you more control when importing your files.

Microsoft Word and MadCap Flare Icons


Drag and drop any number of Word files directly into the Content Explorer for a simplified content import workflow.

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The new import wizard simplifies the process of importing Word files, and adds new options to streamline the conversion process.

The new General page has been simplified.

Screenshot of new import wizard

The new Styles page combines multiple pages from the old wizard into one. On this page, you can do the following.

  • Associate a stylesheet
  • Discard and restore Word styles
  • Expand and collapse mapping sections
  • Map paragraph and character styles
  • Choose styles for starting new topics
  • See a preview

The Advanced Options page has been reorganized and formatted, and includes some new options:

  • Styles
  • Tables
  • Lists
  • Page breaks

Drag and Drop Any File Directly Into Flare for Simplified Content Import

In addition to Microsoft® Word files, you can drag and drop any file type, such as image files or PDFs, directly into the Content Explorer.

Watch the Video
Drag and Drop Screenshot

Improve Your Documentation and Customer Satisfaction with Business Intelligence and Data Analytics on Your Output

Are your end users finding the right content? How many times did a user search for content that provided no results? Should you create micro content for particular search phrases? All of these questions can be answered with output analytics on your Flare-generated content with
MadCap Central.

  • Easy set up in just minutes
  • Track usage on any hosted website or desktop output
  • Content can be hosted anywhere, not just with MadCap Central, to start gathering data analytics immediately
Analytics Circle Illustration


Search Queries

Search Queries with No Results


Topic Views

Context-Sensitive Help Calls


Browser Statistics

Operating System Statistics

MadCap Central Analytics Screenshot

Your content can be hosted anywhere, not just with MadCap Central, to start gathering output analytics immediately.

We use the output analytics feature in MadCap Central and find it easy and convenient. We use the analytics for all of our MadCap Flare projects, regardless of whether they are hosted with MadCap Central or not.

NIGEL LONGLEY | Learning Material Consultant, Construction Industry Solutions Ltd (COINS)

Publish Flare Content Directly to MadCap Central

You can now publish your output directly to MadCap Central from a local Flare project, allowing you to take advantage of features in Flare such as Elasticsearch and Build Events. This feature also doesn’t set the output to “Live” – Central is still used to manage which output is visible to the public.

MadCap Flare to MadCap Central Icon

Patent Pending Responsive Content Personalization Based on Device and Format

In addition to making your HTML5 output responsive based on device, you can now dynamically change the content itself (text and multimedia) based on the format. Text, images and video can now be automatically changed based on screen size and format to provide the most appropriate and personalized content to your end users.

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Now Import Atlassian Confluence® Files

You can now import Atlassian Confluence® content – directly from Confluence cloud and self-managed servers.

Confluence to MadCap Flare Icon

Zendesk to MadCap Flare Icon

Zendesk® Publishing Enhancements

You can now publish to alternate brands in a multi-brand account in addition to new options for article visibility and management.

Accessibility Improvements for HTML5 Output

Several new accessibility enhancements have been added to HTML5 output, including keyboard navigation, Accessible Rich Internet Applications (ARIA) tags, the ability to “Skip to Main Content” using the Tab button, and more.

Accessibility Icon

FrameMaker to MadCap Central Flare Icon

FrameMaker® 2019
Import Support

Flare now supports the import of
FrameMaker® 2019 files.

Plus: Bug Fixes, Performance Enhancements and More

Software Bug Fix Icon

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What’s New in MadCap Flare 2019 r2


Looking to Upgrade? See What Features You’re Missing.

Upgrade any perpetual license not on a maintenance contract for just $899.

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MadCap Flare 2019 Release

Patent Pending Micro Content Authoring Powers Search, Feeds Chatbots, Enhances Virtual & Augmented Reality Applications,
and More

The future of content involves AI, machine learning and other technologies that allow for the intelligent flow of information. Only MadCap Flare gives you the ability to go beyond topic-based authoring with built-in micro content authoring. You can now create new machine and AI-ready micro content directly in the Micro Content Editor, or repurpose your existing content, such as a topic or snippet, for use as micro content.

Screen showing critical issues report

Micro content is what it sounds like—short, concise information that stands alone, maximizes and expands re-use of content
beyond topic-based authoring, and is easily consumable by machine learning and AI applications.

“With the new Micro Content Editor in MadCap Flare, I can easily create and leverage existing topics and snippets to improve the user’s search experience. I look forward to applying this feature with other technologies such as chatbots, embedded help, augmented reality, and virtual reality applications.”

Thomas Bro-Rasmussen
Technical Writer

Improve your search results

You can now easily add featured snippets in your search results. Add micro content in Flare with corresponding search queries to provide users with a concise piece of information, greatly improving the user experience.

Watch the Video
featured snippets in search results screenshot
“An important factor for effective user documentation is the speed at which users can find information. The micro content functionality in Flare allows authors to deliver exactly that – a precise piece of content relevant to specific search queries – using the new Micro Content Editor.”

Swapnil Ogale
Technical Writer


Micro content can be used to feed machine learning applications such as chatbots and other cross platform applications such as Alexa, Cortana and IBM Watson. Machine learning applications are only as good as the information they are fed – the shorter and more precise the information, the more effective and relevant the results.

The information your customers seek – often already found in Help content, product documentation, knowledge bases and user manuals – is structured hierarchically, making the small, semantically rich chunks of content more easily digested by these machine learning applications. All micro content in Flare (new or existing) is tagged with unique XML extensions, making the content easy identifiable and ingested by machine ready and AI applications appropriately.

chatbot example illustration

Enhance VR and AR Applications

Virtual and augmented reality applications often display very small segments of content associated with the visual being displayed – whether an engine part or the description of a piece of furniture.

augmented reality application screenshot

Add call-outs for field-level help

Use micro content to create field-level descriptions for applications. Developers can programmatically add this content to applications to assist users and improve user experience.

field-level description screenshot

Create FAQ Databases

The new Micro Content Editor features a question and answer pairing, making it easy to create FAQ databases based on short, concise, relevant answers to questions about products, services policies, and more.

FAQ Database Screenshot
“Flare’s new micro content editor is easy to use, and lets me add concise, relevant content that enhances a user’s search experience. Looking forward to finding new, creative ways to apply this feature to my Flare projects!”

Neil Perlin
Technical Writer

Publish Flare Content Directly to Zendesk

With MadCap Connect for Zendesk, you can publish MadCap Flare content directly to your Zendesk Help Center dashboard with just a few clicks.

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CSS Variables Reduce Clutter, Save Time and Ensure Consistency in Your Stylesheets

CSS variables – sometimes referred to as CSS custom properties – allow you to place the value for a style in one place and reuse it throughout a stylesheet. There are many benefits to using CSS variables, namely to help with speed, ease of use, and consistency.

Watch the Video
CSS Variables Illustration

Localized Icon

User Interface
Localized in Chinese

In addition to English, French, German and Japanese, the MadCap Flare UI is now localized in Chinese.

Enhancements for Elasticsearch

Improvements to Elasticsearch include the ability to sort the columns displayed in the main portal window by date and by search count, as well as the ability to view the micro content created for your output.

Enhancements for Elasticsearch Illustration

User Interface Improvements

The black, classic, and silver interface themes have been redesigned for a brand new look.

Watch the Video
User Interface Improvements Illustration

Redesigned Start Page for Easy Access to Recent Projects, Pinned Favorites and More

A redesigned Start Page makes it easy to access your projects, including the ability to pin your favorite or most commonly accessed projects to the top of your list.

Redesigned Start Page Illustration

Updated Project Library and Templates

Flare’s library of project templates has been streamlined and most designs have been updated.

Updated Project Library and Templates Ilustration

Watch the Video

What’s New in MadCap Flare 2019

2018 r2 release:
october 2018

  • Source Control Enhancements for Git, Including Branch Merging and Revert Commit Support
  • Security Improvements for HTML5 Output
  • jQuery 3.3.1 Support for Online Outputs
  • Bind Your MadCap Central Projects Securely Using the HTTPS or SSH Protocol

2018 r1 release:
may 2018

  • New Cloud-based Editing with MadCap Central for Streamlined Contribution and Review
  • Extend Your Search with Powerful Elasticsearch for HTML5 Output
  • The Power of MadCap Analyzer Is Now Built Into MadCap Flare
  • A New Side Navigation HTML5 Output for Improved SEO and User Experience
  • MadCap Connect for Salesforce Improvements, Including Support for Multiple Languages and Salesforce Lightning
  • Enhanced User Experience with Automatically Synchronized TOCs
  • New Support for SharePoint 2016, SharePoint 365 and Team Foundation Server 2018
  • MadCap Mimic and MadCap Capture Now Bundled Free with MadCap Flare

2017 r3 release:
october 2017

  • New Style Inspector to View and Edit Your CSS Properties
  • UI Enhancements for the Stylesheet Editor, Previews and More
  • Advanced Microsoft® Excel Import
  • Text Analysis for Readability, Average Sentence Length and More
  • Thesaurus Support
  • New Responsive Top Navigation Templates

2017 r2 release:
May 2017

  • Salesforce Integration
  • Google Search Integration for Custom Search Engine (CSE)
  • Faster Compile Times
  • Top Navigation and User Experience Enhancements
  • FrameMaker® 2017 Import Support
  • Favicon Support for HTML5 Outputs

2017 r1 release:
January 2017

  • MadCap Central Integration for Powerful Cloud-based Content Management
  • Live Dynamic Preview Window for Your Output Including Print, HTML5 and More
  • Pin Your Variables for Quick and Easy Access
  • All-New Clean XHTML Output
  • Associate Conditions and File Tags to New Files
  • Microsoft® Word Equations Converted to MathML on Import
  • Synchronization of Topic Title and TOC Entries

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