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Learn how companies are using MadCap Software to increase productivity, reduce costs, and streamline content delivery.
Featured Case Study:
Brisbane, Australia
Field Service and Job Management Software Provider simPRO Delivers Modern Help Website Using MadCap Flare and MadCap Central for Authoring, Content Management, and Publishing
The Challenge
“It was getting difficult to keep pace with product releases and manage quality of content. We also wanted to have more control over the look and feel of the Help Guide to align with our company websites. The software we had before Flare wasn’t meeting our needs.”
– Zoe Harland, Technical Writer, simPRO
The Solution
“MadCap Central’s seamless integration with Flare helps multiple people to share and manage changes to files in a central location. As a result, team communication and content quality have greatly improved.”
– Kate Doherty, L&D Team Lead & Senior Instructional Designer, simPRO
Around the globe, companies in the field service and trade contracting industries turn to cloud-based job and project management software from simPRO to optimize their business processes. Today, more than 100,000 users from 4,000-plus businesses rely on simPRO—from heating, ventilation, and air conditioning (HVAC) companies to firms in the plumbing, electrical, security, and fire sectors.
simPRO's learning resources support both external users of the software, and internal users, such as the customer support team, to do their jobs more efficiently. To assist these users, simPRO provides an HTML5-based Help Guide that serves as the company’s comprehensive product documentation. The Help Guide was created using MadCap Flare topic-based single-source authoring and MadCap Central for cloud-based content management, collaboration and publishing, which has significantly reduced the time it takes for the simPRO Learning and Development Team to develop, produce, and maintain its content.
Our new Help Guide has made it easier for the support team to help our customers while encouraging customers to self-help because of the increased information sharing; it’s a fantastic benefit.
Kate Doherty
L&D Team Lead & Senior Instructional Designer,
simPRO
Latest Case Studies:
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Industry
Academic Consumer Products and Retail Financial and Consulting Services High Tech Healthcare and Pharmaceutical Services Software TelecommProduct
Flare Central Contributor Analyzer MadCap Lingo Mimic Capture MadCap PulseUse
Print Online HTML5 Translation & Localization Polices & Procedures DITA Schema ST4 Mobile RoboHelp® FrameMaker® ROI WordAcademic
Academic•Flare•Online•HTML5•Word•Content Management / CCMS•eLearning
eLearning Innovation Relies on MadCap Flare to Streamline the Process of Delivering HTML5-based Online Courses that Capture Analytics
Academic•Flare•Content Management / CCMS•Scholar Program•Best Practices
RWTH Aachen University Replaces Microsoft® Word With MadCap Flare to Deliver Customized Exercise Materials for Different Student Groups
Academic•Flare•Scholar Program•Best Practices
UC San Diego, Extension Uses MadCap Flare to Make Learning Technical Communications and Topic-based Authoring Practices More Intuitive
Academic•Flare•Print•Online•Scholar Program•Best Practices
Top Canadian University Uses MadCap Flare to Teach Online Documentation Best Practices
Academic•Flare•Print•Online•Word•Scholar Program•Best Practices
Uses MadCap Flare to Provide Web-based Help for Employees at 900-Plus Tutoring Centers
Academic•Flare•Online•Scholar Program•Best Practices
Uses MadCap Flare to Teach Online Documentation Best Practices
Academic•Flare•Online•Scholar Program•Best Practices
Instructors Use MadCap Flare to Teach Software Documentation Best Practices
Academic•Flare•Online•RoboHelp®•Scholar Program•Best Practices
Uses Flare to Deliver Online Humanities Course
Academic•Flare•Online•Scholar Program•Best Practices
Uses Flare to Teach Online Help Authoring Best Practices
Academic•Flare•Online•DITA•Scholar Program•Best Practices
Students use MadCap Flare to learn online practices and concepts that apply to DITA
Consumer Products and Retail
Consumer Products and Retail•Flare•Lingo•Online•HTML5•Translation & Localization•Word•Content Management / CCMS•Knowledge Base
OverDrive Replaces Microsoft® Word and Web Content Management System with MadCap Flare to Create Modern HTML5 Online Help Integrated With Salesforce®, SharePoint® and Apache SVN
Consumer Products and Retail•Flare•Lingo•Online•HTML5•Translation & Localization•Word•Content Management / CCMS•Knowledge Base
Consumer Products and Retail•Flare•Contributor•Lingo•Analyzer•Print•Online•Translation & Localization•Policies & Procedures
World's Largest Health Club Chain Creates Online Documentation For Global Employees
Consumer Products and Retail•Flare•Contributor•Lingo•Analyzer•Print•Online•Translation & Localization•Policies & Procedures
Financial and Consulting Services
Financial and Consulting Services•Flare•Contributor•Print•Online•HTML5•DITA•Schema ST4
Avaloq, a Leader in Integrated Banking Solutions, Replaces Legacy Content Management System with MadCap Flare to Produce Modern HTML5-Based Online Help
Financial and Consulting Services•Flare•Contributor•Print•Online•HTML5•DITA•Schema ST4
Flare•Analyzer•Contributor•Financial and Consulting Services•Word•SharePoint®•Technical Support
Leading International Building Research Firm Relies on Single-source Publishing of MadCap Flare to Cut Production Time of Print and Online Documentation
Flare•Analyzer•Contributor•Financial and Consulting Services•Word•SharePoint®•Technical Support
High Tech
Flare•ROI•High Tech•HTML5•Online•Content Management / CCMS•Technical Support
Visual Production Innovator disguise Delivers State-of-the-Art User Experience via Responsive, Modern Help Website Using MadCap Flare
Translation & Localization•MadTranslations•Flare•High Tech
Primozone Relies on MadTranslations to Localize User Manuals in Six Languages
High Tech•Online•Flare•HTML5•Word•Knowledge Base•Print•ROI
Groundbreaking Data Storage Provider Reduxio Systems Replaces Microsoft® Word with MadCap Flare to Produce PDF-Based Documentation Four Times Faster
High Tech•Flare•Lingo•HTML5•Best Practices•Content Management / CCMS•Print•ROI
FireEye Uses MadCap Flare and MadCap Lingo to Publish Print and Responsive Web Content in Multiple Languages for One-Tenth the Cost of Traditional CMS Solutions
High Tech•Flare•Analyzer•Lingo•Capture•Print•Online•HTML5•RoboHelp®•FrameMaker®•Best Practices•Technical Support
SMART Technologies, Interactive Display Innovator, Relies on Single-Source Publishing of MadCap Flare to Speed Delivery of a Responsive HTML5 Support Site and PDF Guides
High Tech•Flare•Analyzer•Lingo•Capture•Print•Online•HTML5•RoboHelp®•FrameMaker®•Best Practices•Technical Support
High Tech•Flare•Contributor•Analyzer•Print•Online•HTML5•ROI•Best Practices
Quantum, a Data Storage Solutions Leader, Delivers Responsive HTML5-Based Documentation Centers Using MadCap Flare
High Tech•Flare•Pulse•Print•Online•HTML5•FrameMaker®
Venafi Uses MadCap Flare and MadCap Pulse to Deliver State-of-the-Art HTML5-based Online Help Featuring Robust Search and Social Collaboration Functionality
High Tech•Flare•Print•Online•HTML5•Mobile•FrameMaker®
Cymphonix Uses Single-sourcing in MadCap Flare to Publish Intuitive Product Help and Documentation in Print, Online and on Mobile Devices
High Tech•Flare•Lingo•Analyzer•Print•Online•Translation & Localization•ROI•Word•RoboHelp®
Save Six-fold on Authoring and Translation Time Using MadCap Lingo and Flare
High Tech•Flare•Lingo•Analyzer•Print•Online•Translation & Localization•ROI•Word•RoboHelp®
High Tech•Software•Flare•Analyzer•Print•Online•Mobile•HTML5•ROI
Global Software Provider Delivers Mobile, Web and Print Documentation from a Single Project and Cuts Web Format Output Files by Nearly 50% Using MadCap Flare and MadCap Analyzer
Healthcare and Pharmaceutical
Healthcare and Pharmaceutical•Flare•Lingo•Capture•Print•Online•Translation & Localization•FrameMaker®•ROI
Leading Enterprise Workflow and Medical Image Archiving Company Leverages MadCap Flare to Cut Production Time of Documentation Up to 50 Percent
Healthcare and Pharmaceutical•Flare•Lingo•Capture•Print•Online•Translation & Localization•FrameMaker®•ROI
Healthcare and Pharmaceutical•Software•Flare•Capture•RoboHelp®•FrameMaker®•Word
Nation’s Largest Healthcare Services Company Leverages MadCap Flare With Apache SVN Integration for Agile Delivery of Online Help and Documentation Supporting Multiple Product Versions
Healthcare and Pharmaceutical•Flare•Lingo•Print•Online•Translation & Localization•Mobile•ROI•Team Foundation Server®•Content Management / CCMS
Leading Life Sciences Company Uses MadCap Flare and Microsoft Team Foundation Server to Cut Project Time for Print, Web, and Mobile Content Up to 80 Percent; MadCap Lingo Speeds Content Translation
Healthcare and Pharmaceutical•Flare•Lingo•Print•Online•Translation & Localization•Mobile•ROI•Team Foundation Server®•Content Management / CCMS
Healthcare and Pharmaceutical•Flare•Contributor•Print•Online•Reporting and Analytics
athenahealth Uses MadCap Flare, Contributor and Feedback to Deliver State-of-the-Art Documentation and Online Help for its Cloud-based Physician Business Services
Healthcare and Pharmaceutical•Flare•Print•Online•ROI
Microsoft® Uses Flare to Streamline Delivery of Online and Print Documentation
Manufacturing
Translation & Localization•MadTranslations•Flare•Software•Lingo•Online•ROI•Manufacturing
Snap-on Business Solutions Relies on MadCap Software and MadTranslations to Deliver Documentation and Accurate Translations in Over Thirty Languages
Translation & Localization•MadTranslations•Flare•Software•Lingo•Online•ROI•Manufacturing
Manufacturing•Flare•Contributor•Analyzer•Print•FrameMaker®•Word•Best Practices
Leading Manufacturer of Snow Management Solutions Delivers Superior Product Manuals Faster by Replacing Microsoft® Word with MadCap Flare
Services
Services•Flare•Analyzer•Lingo•Print•Online•HTML5•RoboHelp®•FrameMaker®
Writec Relies on the MadPak Professional Suite to Deliver Award-Winning Online Help and Documentation in Multiple Languages for Global Companies
Services•Flare•Print•Online•Translation & Localization•RoboHelp®•ROI
EzGlobe Uses MadCap Flare to Deliver a Consistent Quality Experience across All Languages, Projects 30 Percent Reduction in Engineering Time
Software
Flare•Central•Contributor•HTML5•Capture•Content Management / CCMS•Software•Translation•Mobile
Field Service and Job Management Software Provider simPRO Delivers Modern Help Website Using MadCap Flare and MadCap Central for Authoring, Content Management, and Publishing
Flare•Central•Contributor•HTML5•Capture•Content Management / CCMS•Software•Translation•Mobile
Software•Flare•Analyzer•Capture•Online•HTML5•Best Practices
Global E-commerce Software Provider cleverbridge Creates Modern Web Client Support Center Featuring Customized Content and Responsive Design with MadCap Flare
Software•Flare•Print•Online•HTML5•Word•FrameMaker®
Ellie Mae, Leading Cloud-Based Solutions Innovator for the Mortgage Finance Industry, Streamlines Delivery of Modern HTML5-Based Online Help Using MadCap Flare
Software•Flare•Contributor•Online•HTML5•DITA•Best Practices
CM Labs Simulations, Leading Provider of Simulation-Based Solutions, Replaces DITA-Based Software with MadCap Flare to Deliver Modern HTML5-Based Online Help
Software•Flare•Print•Online•HTML5•FrameMaker®•Team Foundation Server®•Best Practices
Global Provider of Advisory and Certification Services for Maritime, Oil & Gas, Energy Industries Streamlines Content Delivery with MadCap Flare
Software•Flare•Contributor•Analyzer•Lingo•Print•Online•HTML5•Translation & Localization•ROI•Word•Best Practices
Global Management Consulting Firm CCi Delivers Documentation Across Multiple Online and Print Formats in 14 Languages Using MadCap Lingo and MadCap Flare
Software•Flare•Contributor•Analyzer•Lingo•Print•Online•HTML5•Translation & Localization•ROI•Word•Best Practices
Flare•Analyzer•Software•Print•Online•HTML5
Hewlett Packard Enterprise Relies on MadCap Flare to Deliver 15 Responsive HTML5-Based Help Centers for its Application Delivery Management Products
Flare•Software•Print•Online•HTML5•Team Foundation Server®•Technical Support
Global Innovator in Actionable Intelligence Solutions, Verint, Relies on Single-source Publishing of MadCap Flare to Deliver Responsive HTML5 Help and PDF Documentation
Flare•Software•Print•Online•HTML5•FrameMaker®
Leading Web Security Provider Blue Coat Uses MadCap Flare to Bring Award-Winning Innovations to Responsive HTML5-Based Product Guides
Software•Flare•Online•Word•FrameMaker®
xMatters Supports Cloud-Based Communications With Modern Responsive HTML5-Based Documentation Using MadCap Flare
Software•Flare•Print•Online•Word•Team Foundation Server®•Technical Support
Leading Actuarial Solutions Firm Uses MadCap Flare to Achieve a 40-Fold Reduction in Documentation Production Time and Enable Single-source Publishing Across Multiple Print and Online Channels
Software•Flare•Print•Online•HTML5
Paragon Software Systems Selects MadCap Flare to Streamline Delivery of Award-Winning Online Help and Contemporary Print Documentation to Suit All Levels of Users
Software•Flare•Contributor•Analyzer•Lingo•Print•Online•HTML5•Word•Technical Support
Conga Delivers Award-Winning Responsive HTML5 Content and Cuts Project Time by Up to 75% Using MadCap Flare
Software•Flare•Print•Online•HTML5•FrameMaker®
Global Animation Software Company Toon Boom Uses MadCap Flare to Deliver Print and Responsive HTML5 Documentation for 20 Product Versions and Modules via Single-source, Multi-Channel Publishing
Software•Flare•Contributor•HTML5•Print•Online
K2 Uses MadCap Flare to Deliver Customer Training, Tutorials and Product Help, in Print and Online, Using Single-sourced Content
Software•Flare•Lingo•Translation & Localization
Mitchell International, Leading Provider of Property and Casualty Claim Solutions, Relies on MadTranslations to Localize 30-Plus Online Help and Documentation Projects
Flare•Software•Online•HTML5•Mobile•RoboHelp®
Zend Technologies Relies on MadCap Flare for Single-source Publishing of Customized Online Documentation, WebHelp and Mobile Outputs
Flare•Software•Print•Online•HTML5
BA Insight Uses MadCap Flare to Optimize Processes and Materials for Online Help, PDF and Microsoft® PowerPoint® Outputs
Software•Flare•Lingo•Online•HTML5•Word•Reporting and Analytics
Autotask Switches to MadCap Flare, Lingo and Feedback to Effectively Deliver Documentation and HTML5 Online Help System in Seven Different Languages
Software•Flare•Contributor•Analyzer•Mimic•FrameMaker®•Online•HTML5•ROI
Tricentis Replaces Adobe® FrameMaker® with MadCap Software's Technical Communications Suite to Create HTML5-based Online Help Enriched With Video Tutorials While Cutting Annual Project Time by Three Months
Software•Flare•Online•HTML5•Translation & Localization•ROI•Word
GFI Software Switches from Microsoft® Word to MadCap Flare to Streamline Documentation and Localization Processes and Achieve a Five-Fold Reduction in Project Time
Software•Flare•Capture•Print•Online•HTML5•ROI•InDesign•SharePoint®•Team Foundation Server®•RoboHelp®•FrameMaker®•Reporting and Analytics•Technical Support
Leading Provider of Property & Casualty Claims Technology Solutions Cuts Process Time by 82% Using MadCap Flare with Microsoft SharePoint and Team Foundation Server
Software•Flare•Capture•Print•Online•HTML5•ROI•InDesign•SharePoint®•Team Foundation Server®•RoboHelp®•FrameMaker®•Reporting and Analytics•Technical Support
Software•Flare•Print•Online•Mobile•Team Foundation Server®
Publicly Traded and Leading Solution Provider for Nonprofits Uses MadCap Flare to Collaborate, Customize Content, and Publish Documentation in Print, on the Web and Mobile Devices...
Software•Flare•Online•Knowledge Base
Leading Provider of Music Software Replaces Print Product Guides with Interactive Online Help
Software•Flare•Online•Mobile•ROI•Reporting and Analytics
CCC Information Services Uses Hosted MadCap Feedback Service to Optimize Online Help and Reduce "How-To" Inquiries by up to 30 Percent
Software•Flare•Analyzer•Print•Online•FrameMaker®•RoboHelp®•ROI
Completed Their Print Documentation and Online Help 25 Percent Faster
Telecomm
Telecomm•Flare•Online•HTML5•Best Practices
Multinational Telecommunications Giant Vodafone chooses MadCap Flare and the team at 3di Information Solutions to create Award-Winning Help Website
Telecomm•Flare•Print•Online•HTML5
Consistent Image Uses MadCap Flare to Deliver Interactive HTML and HTML5-based Product Guides for Customers of Sprint, One of the World's Largest Mobile Telecom Providers
Telecomm•Flare•Contributor•Online•FrameMaker®
Squire Technologies Chooses MadCap Flare and Contributor over FrameMaker® to Produce Intuitive, Searchable Web-based Documentation
