MadCap Software LogoLeft Quotation MarkRight Quotation Mark
Free Trials Contact Us
Buy Now
Products Services Help & Support Customers Case Studies Resources Blog

Case Study Library

Learn how companies are using MadCap Software to increase productivity, reduce costs, and streamline content delivery.

Featured Case Study:

Gold River, California | Software

Synergex Speeds Development and Delivery of Interactive, HTML5-Based Technical Documentation with MadCap Flare

The Challenge

“We needed to modernize our documentation as well as streamline our processes to make it easier to produce. We decided that it made sense to focus primarily on online documentation rather than PDF, and that we’d need a more robust solution to support that move”

–Matt Linder, Senior Information Developer, Synergex

The Solution

“In the past when software was released, it took us at least two weeks to generate and publish the online version of the doc. Now, with Flare, we can quickly build the latest documentation version.”

–Matt Linder, Senior Information Developer, Synergex


Industry

Software

Solution

MadCap Flare

Read Case Study

For more than 40 years, Synergex technologies have been at the foundation of many applications that drive commerce around the world. In fact, millions of users interact daily with systems in e-commerce, global logistics, manufacturing, healthcare, and other industries that are built on or managed by Synergex solutions.

To ensure that users are able to maximize their use of their product suite’s capabilities, Synergex delivers responsive HTML5-based technical documentation that makes it easy for customers to find the information they need. Today, the company relies on the topic-based publishing capabilities of MadCap Flare to produce responsive web content, which automatically adapts to users’ different screens, from desktops to mobile devices.

Overall, our new documentation is much more contemporary and accessible, and it delivers a far superior customer experience. This wouldn’t have been possible without Flare.
photo of Linda Kelley

Linda Kelley
Senior Information Developer,
Synergex

Latest Case Studies:

Case Study Filters (check all that apply)
Show Filters
Reset Filters

Industry

Academic Consumer Products and Retail Financial and Consulting Services High Tech Healthcare and Pharmaceutical Services Software Telecomm

Product

Flare Contributor Analyzer MadCap Lingo Mimic Capture MadCap Pulse

Use

Print Online HTML5 Translation & Localization Polices & Procedures DITA Schema ST4 Mobile RoboHelp® FrameMaker® ROI Word
InDesign SharePoint® Team Foundation Server® Content Management / CCMS Knowledge Base Reporting and Analytics eLearning Scholar Program Best Practices Technical Support MadTranslations

Academic

AcademicFlareOnlineHTML5WordContent Management / CCMSeLearning

eLearning Innovation Relies on MadCap Flare to Streamline the Process of Delivering HTML5-based Online Courses that Capture Analytics


AcademicFlareOnlineHTML5WordContent Management / CCMSeLearning

AcademicFlareContent Management / CCMSScholar ProgramBest Practices

RWTH Aachen University Replaces Microsoft® Word With MadCap Flare to Deliver Customized Exercise Materials for Different Student Groups


AcademicFlareContent Management / CCMSScholar ProgramBest Practices

AcademicFlareScholar ProgramBest Practices

UC San Diego, Extension Uses MadCap Flare to Make Learning Technical Communications and Topic-based Authoring Practices More Intuitive


AcademicFlareScholar ProgramBest Practices

AcademicFlarePrintOnlineScholar ProgramBest Practices

Top Canadian University Uses MadCap Flare to Teach Online Documentation Best Practices


AcademicFlarePrintOnlineScholar ProgramBest Practices

AcademicFlarePrintOnlineWordScholar ProgramBest Practices

Uses MadCap Flare to Provide Web-based Help for Employees at 900-Plus Tutoring Centers


AcademicFlarePrintOnlineWordScholar ProgramBest Practices

AcademicFlareOnlineScholar ProgramBest Practices

Uses MadCap Flare to Teach Online Documentation Best Practices


AcademicFlareOnlineScholar ProgramBest Practices

AcademicFlareOnlineScholar ProgramBest Practices

Instructors Use MadCap Flare to Teach Software Documentation Best Practices


AcademicFlareOnlineScholar ProgramBest Practices

AcademicFlareOnlineRoboHelp®Scholar ProgramBest Practices

Uses Flare to Deliver Online Humanities Course


AcademicFlareOnlineRoboHelp®Scholar ProgramBest Practices

AcademicFlareOnlineScholar ProgramBest Practices

Uses Flare to Teach Online Help Authoring Best Practices


AcademicFlareOnlineScholar ProgramBest Practices

AcademicFlareOnlineDITAScholar ProgramBest Practices

Students use MadCap Flare to learn online practices and concepts that apply to DITA


AcademicFlareOnlineDITAScholar ProgramBest Practices

Consumer Products and Retail

Consumer Products and RetailFlareLingoOnlineHTML5Translation & LocalizationWordContent Management / CCMSKnowledge Base

OverDrive Replaces Microsoft® Word and Web Content Management System with MadCap Flare to Create Modern HTML5 Online Help Integrated With Salesforce®, SharePoint® and Apache SVN


Consumer Products and RetailFlareLingoOnlineHTML5Translation & LocalizationWordContent Management / CCMSKnowledge Base

Consumer Products and RetailFlareContributorLingoAnalyzerPrintOnlineTranslation & LocalizationPolicies & Procedures

World's Largest Health Club Chain Creates Online Documentation For Global Employees


Consumer Products and RetailFlareContributorLingoAnalyzerPrintOnlineTranslation & LocalizationPolicies & Procedures

Financial and Consulting Services

Financial and Consulting ServicesFlareContributorPrintOnlineHTML5DITASchema ST4

Avaloq, a Leader in Integrated Banking Solutions, Replaces Legacy Content Management System with MadCap Flare to Produce Modern HTML5-Based Online Help


Financial and Consulting ServicesFlareContributorPrintOnlineHTML5DITASchema ST4

FlareAnalyzerContributorFinancial and Consulting ServicesWordSharePoint®Technical Support

Leading International Building Research Firm Relies on Single-source Publishing of MadCap Flare to Cut Production Time of Print and Online Documentation


FlareAnalyzerContributorFinancial and Consulting ServicesWordSharePoint®Technical Support

High Tech

Translation & LocalizationMadTranslationsFlareHigh Tech

Primozone Relies on MadTranslations to Localize User Manuals in Six Languages


Translation & LocalizationMadTranslationsFlareHigh Tech

High TechOnlineFlareHTML5WordKnowledge BasePrintROI

Groundbreaking Data Storage Provider Reduxio Systems Replaces Microsoft® Word with MadCap Flare to Produce PDF-Based Documentation Four Times Faster


High TechOnlineFlareHTML5WordKnowledge BasePrintROI

High TechFlareLingoHTML5Best PracticesContent Management / CCMSPrintROI

FireEye Uses MadCap Flare and MadCap Lingo to Publish Print and Responsive Web Content in Multiple Languages for One-Tenth the Cost of Traditional CMS Solutions


High TechFlareLingoHTML5Best PracticesContent Management / CCMSPrintROI

High TechFlareAnalyzerLingoCapturePrintOnlineHTML5RoboHelp®FrameMaker®Best PracticesTechnical Support

SMART Technologies, Interactive Display Innovator, Relies on Single-Source Publishing of MadCap Flare to Speed Delivery of a Responsive HTML5 Support Site and PDF Guides


High TechFlareAnalyzerLingoCapturePrintOnlineHTML5RoboHelp®FrameMaker®Best PracticesTechnical Support

High TechFlareContributorAnalyzerPrintOnlineHTML5ROIBest Practices

Quantum, a Data Storage Solutions Leader, Delivers Responsive HTML5-Based Documentation Centers Using MadCap Flare


High TechFlareContributorAnalyzerPrintOnlineHTML5ROIBest Practices

High TechFlarePulsePrintOnlineHTML5FrameMaker®

Venafi Uses MadCap Flare and MadCap Pulse to Deliver State-of-the-Art HTML5-based Online Help Featuring Robust Search and Social Collaboration Functionality


High TechFlarePulsePrintOnlineHTML5FrameMaker®

High TechFlarePrintOnlineHTML5MobileFrameMaker®

Cymphonix Uses Single-sourcing in MadCap Flare to Publish Intuitive Product Help and Documentation in Print, Online and on Mobile Devices


High TechFlarePrintOnlineHTML5MobileFrameMaker®

High TechFlareLingoAnalyzerPrintOnlineTranslation & LocalizationROIWordRoboHelp®

Save Six-fold on Authoring and Translation Time Using MadCap Lingo and Flare


High TechFlareLingoAnalyzerPrintOnlineTranslation & LocalizationROIWordRoboHelp®

High TechSoftwareFlareAnalyzerPrintOnlineMobileHTML5ROI

Global Software Provider Delivers Mobile, Web and Print Documentation from a Single Project and Cuts Web Format Output Files by Nearly 50% Using MadCap Flare and MadCap Analyzer


High TechSoftwareFlareAnalyzerPrintOnlineMobileHTML5ROI

Healthcare and Pharmaceutical

Healthcare and PharmaceuticalFlareLingoCapturePrintOnlineTranslation & LocalizationFrameMaker®ROI

Leading Enterprise Workflow and Medical Image Archiving Company Leverages MadCap Flare to Cut Production Time of Documentation Up to 50 Percent


Healthcare and PharmaceuticalFlareLingoCapturePrintOnlineTranslation & LocalizationFrameMaker®ROI

Healthcare and PharmaceuticalSoftwareFlareCaptureRoboHelp®FrameMaker®Word

Nation’s Largest Healthcare Services Company Leverages MadCap Flare With Apache SVN Integration for Agile Delivery of Online Help and Documentation Supporting Multiple Product Versions


Healthcare and PharmaceuticalSoftwareFlareCaptureRoboHelp®FrameMaker®Word

Healthcare and PharmaceuticalFlareLingoPrintOnlineTranslation & LocalizationMobileROITeam Foundation Server®Content Management / CCMS

Leading Life Sciences Company Uses MadCap Flare and Microsoft Team Foundation Server to Cut Project Time for Print, Web, and Mobile Content Up to 80 Percent; MadCap Lingo Speeds Content Translation


Healthcare and PharmaceuticalFlareLingoPrintOnlineTranslation & LocalizationMobileROITeam Foundation Server®Content Management / CCMS

Healthcare and PharmaceuticalFlareContributorPrintOnlineReporting and Analytics

athenahealth Uses MadCap Flare, Contributor and Feedback to Deliver State-of-the-Art Documentation and Online Help for its Cloud-based Physician Business Services


Healthcare and PharmaceuticalFlareContributorPrintOnlineReporting and Analytics

Healthcare and PharmaceuticalFlarePrintOnlineROI

Microsoft® Uses Flare to Streamline Delivery of Online and Print Documentation


Healthcare and PharmaceuticalFlarePrintOnlineROI

Manufacturing

ManufacturingFlareContributorAnalyzerPrintFrameMaker®WordBest Practices

Leading Manufacturer of Snow Management Solutions Delivers Superior Product Manuals Faster by Replacing Microsoft® Word with MadCap Flare


ManufacturingFlareContributorAnalyzerPrintFrameMaker®WordBest Practices

Services

ServicesFlareAnalyzerLingoPrintOnlineHTML5RoboHelp®FrameMaker®

Writec Relies on the MadPak Professional Suite to Deliver Award-Winning Online Help and Documentation in Multiple Languages for Global Companies


ServicesFlareAnalyzerLingoPrintOnlineHTML5RoboHelp®FrameMaker®

ServicesFlarePrintOnlineTranslation & LocalizationRoboHelp®ROI

EzGlobe Uses MadCap Flare to Deliver a Consistent Quality Experience across All Languages, Projects 30 Percent Reduction in Engineering Time


ServicesFlarePrintOnlineTranslation & LocalizationRoboHelp®ROI

Software

SoftwareFlareAnalyzerCaptureOnlineHTML5Best Practices

Global E-commerce Software Provider cleverbridge Creates Modern Web Client Support Center Featuring Customized Content and Responsive Design with MadCap Flare


SoftwareFlareAnalyzerCaptureOnlineHTML5Best Practices

SoftwareFlarePrintOnlineHTML5WordFrameMaker®

Ellie Mae, Leading Cloud-Based Solutions Innovator for the Mortgage Finance Industry, Streamlines Delivery of Modern HTML5-Based Online Help Using MadCap Flare


SoftwareFlarePrintOnlineHTML5WordFrameMaker®

SoftwareFlareContributorOnlineHTML5DITABest Practices

CM Labs Simulations, Leading Provider of Simulation-Based Solutions, Replaces DITA-Based Software with MadCap Flare to Deliver Modern HTML5-Based Online Help


SoftwareFlareContributorOnlineHTML5DITABest Practices

SoftwareFlarePrintOnlineHTML5FrameMaker®Team Foundation Server®Best Practices

Global Provider of Advisory and Certification Services for Maritime, Oil & Gas, Energy Industries Streamlines Content Delivery with MadCap Flare


SoftwareFlarePrintOnlineHTML5FrameMaker®Team Foundation Server®Best Practices

SoftwareFlareContributorAnalyzerLingoPrintOnlineHTML5Translation & LocalizationROIWordBest Practices

Global Management Consulting Firm CCi Delivers Documentation Across Multiple Online and Print Formats in 14 Languages Using MadCap Lingo and MadCap Flare


SoftwareFlareContributorAnalyzerLingoPrintOnlineHTML5Translation & LocalizationROIWordBest Practices

FlareAnalyzerSoftwarePrintOnlineHTML5

Hewlett Packard Enterprise Relies on MadCap Flare to Deliver 15 Responsive HTML5-Based Help Centers for its Application Delivery Management Products


FlareAnalyzerSoftwarePrintOnlineHTML5

FlareSoftwarePrintOnlineHTML5Team Foundation Server®Technical Support

Global Innovator in Actionable Intelligence Solutions, Verint, Relies on Single-source Publishing of MadCap Flare to Deliver Responsive HTML5 Help and PDF Documentation


FlareSoftwarePrintOnlineHTML5Team Foundation Server®Technical Support

FlareSoftwarePrintOnlineHTML5FrameMaker®

Leading Web Security Provider Blue Coat Uses MadCap Flare to Bring Award-Winning Innovations to Responsive HTML5-Based Product Guides


FlareSoftwarePrintOnlineHTML5FrameMaker®

SoftwareFlareOnlineWordFrameMaker®

xMatters Supports Cloud-Based Communications With Modern Responsive HTML5-Based Documentation Using MadCap Flare


SoftwareFlareOnlineWordFrameMaker®

SoftwareFlarePrintOnlineWordTeam Foundation Server®Technical Support

Leading Actuarial Solutions Firm Uses MadCap Flare to Achieve a 40-Fold Reduction in Documentation Production Time and Enable Single-source Publishing Across Multiple Print and Online Channels


SoftwareFlarePrintOnlineWordTeam Foundation Server®Technical Support

SoftwareFlarePrintOnlineHTML5

Paragon Software Systems Selects MadCap Flare to Streamline Delivery of Award-Winning Online Help and Contemporary Print Documentation to Suit All Levels of Users


SoftwareFlarePrintOnlineHTML5

SoftwareFlareContributorAnalyzerLingoPrintOnlineHTML5WordTechnical Support

Conga Delivers Award-Winning Responsive HTML5 Content and Cuts Project Time by Up to 75% Using MadCap Flare


SoftwareFlareContributorAnalyzerLingoPrintOnlineHTML5WordTechnical Support

SoftwareFlarePrintOnlineHTML5FrameMaker®

Global Animation Software Company Toon Boom Uses MadCap Flare to Deliver Print and Responsive HTML5 Documentation for 20 Product Versions and Modules via Single-source, Multi-Channel Publishing


SoftwareFlarePrintOnlineHTML5FrameMaker®

SoftwareFlareContributorHTML5PrintOnline

K2 Uses MadCap Flare to Deliver Customer Training, Tutorials and Product Help, in Print and Online, Using Single-sourced Content


SoftwareFlareContributorHTML5PrintOnline

SoftwareFlareLingoTranslation & Localization

Mitchell International, Leading Provider of Property and Casualty Claim Solutions, Relies on MadTranslations to Localize 30-Plus Online Help and Documentation Projects


SoftwareFlareLingoTranslation & Localization

FlareSoftwareOnlineHTML5MobileRoboHelp®

Zend Technologies Relies on MadCap Flare for Single-source Publishing of Customized Online Documentation, WebHelp and Mobile Outputs


FlareSoftwareOnlineHTML5MobileRoboHelp®

FlareSoftwarePrintOnlineHTML5

BA Insight Uses MadCap Flare to Optimize Processes and Materials for Online Help, PDF and Microsoft® PowerPoint® Outputs


FlareSoftwarePrintOnlineHTML5

SoftwareFlareLingoOnlineHTML5WordReporting and Analytics

Autotask Switches to MadCap Flare, Lingo and Feedback to Effectively Deliver Documentation and HTML5 Online Help System in Seven Different Languages


SoftwareFlareLingoOnlineHTML5WordReporting and Analytics

SoftwareFlareContributorAnalyzerMimicFrameMaker®OnlineHTML5ROI

Tricentis Replaces Adobe® FrameMaker® with MadCap Software's Technical Communications Suite to Create HTML5-based Online Help Enriched With Video Tutorials While Cutting Annual Project Time by Three Months


SoftwareFlareContributorAnalyzerMimicFrameMaker®OnlineHTML5ROI

SoftwareFlareOnlineHTML5Translation & LocalizationROIWord

GFI Software Switches from Microsoft® Word to MadCap Flare to Streamline Documentation and Localization Processes and Achieve a Five-Fold Reduction in Project Time


SoftwareFlareOnlineHTML5Translation & LocalizationROIWord

SoftwareFlareCapturePrintOnlineHTML5ROIInDesignSharePoint®Team Foundation Server®RoboHelp®FrameMaker®Reporting and AnalyticsTechnical Support

Leading Provider of Property & Casualty Claims Technology Solutions Cuts Process Time by 82% Using MadCap Flare with Microsoft SharePoint and Team Foundation Server


SoftwareFlareCapturePrintOnlineHTML5ROIInDesignSharePoint®Team Foundation Server®RoboHelp®FrameMaker®Reporting and AnalyticsTechnical Support

SoftwareFlarePrintOnlineMobileTeam Foundation Server®

Publicly Traded and Leading Solution Provider for Nonprofits Uses MadCap Flare to Collaborate, Customize Content, and Publish Documentation in Print, on the Web and Mobile Devices...


SoftwareFlarePrintOnlineMobileTeam Foundation Server®

SoftwareFlareOnlineKnowledge Base

Leading Provider of Music Software Replaces Print Product Guides with Interactive Online Help


SoftwareFlareOnlineKnowledge Base

SoftwareFlareOnlineMobileROIReporting and Analytics

CCC Information Services Uses Hosted MadCap Feedback Service to Optimize Online Help and Reduce "How-To" Inquiries by up to 30 Percent


SoftwareFlareOnlineMobileROIReporting and Analytics

SoftwareFlareAnalyzerPrintOnlineFrameMaker®RoboHelp®ROI

Completed Their Print Documentation and Online Help 25 Percent Faster


SoftwareFlareAnalyzerPrintOnlineFrameMaker®RoboHelp®ROI

Telecomm

TelecommFlareOnlineHTML5Best Practices

Multinational Telecommunications Giant Vodafone chooses MadCap Flare and the team at 3di Information Solutions to create Award-Winning Help Website


TelecommFlareOnlineHTML5Best Practices

TelecommFlarePrintOnlineHTML5

Consistent Image Uses MadCap Flare to Deliver Interactive HTML and HTML5-based Product Guides for Customers of Sprint, One of the World's Largest Mobile Telecom Providers


TelecommFlarePrintOnlineHTML5

TelecommFlareContributorOnlineFrameMaker®

Squire Technologies Chooses MadCap Flare and Contributor over FrameMaker® to Produce Intuitive, Searchable Web-based Documentation


TelecommFlareContributorOnlineFrameMaker®