You are keenly aware that the learning and development industry is rapidly changing, and you are excited to “dump” your traditional method to engage, retain, and reskill your top talent. But if you’re like me, it feels like there are endless technology choices in the marketplace to improve your employee experience and sometimes it can be overwhelming trying to decide which one is the right match for you and your team.
But, in the dynamic realm of L&D, gathering granular data often feels like trying to catch a greased pig at a county fair. It’s elusive, slippery, and quite an uphill battle. Traditional metrics like course completions or time spent on a module offer just a surface-level understanding, unable to shed light on the intricacies of learner engagement, skill acquisition, and overall performance.
The quest for granular learner data is not one for the faint of heart. However, equipped with the right tools and strategies, L&D professionals can indeed decode the mysteries hidden in the mountains of data, paving the way for personalized, impactful, and engaging learning experiences.
At MadCap Software, we believe that no two businesses are the same. We want to help you find the perfect LCMS for your business and your needs.
So, before you start swiping right, decide on your criteria for an ideal LCMS provider.
- What are your top 5 non-negotiables?
- What is important to your business?
- What does your team need?
Why is this important? Because when you go into the dating world with a list of things that you want (and don’t want!), it makes it easier to find someone who is compatible from the start. You won’t waste time chatting with people who don’t meet your needs—you’ll only talk to those who do!
For example: My business operates in the XYZ industry. Within my business, I have X number of employees that require training. All my employees need to be onboarded, and 3 groups have totally separate training needs.
When choosing an ideal partnership, I value:
- The ability to integrate and play well with others: We are a global company, and our LCMS needs to be able effectively ‘talk to’ other key players in our ecosystem, such as Cornerstone and Rise.
- High values in communication: My team needs to be able speak with a human when they need support—it’s important not have an automated / blanket response or robot answering their calls.
- Content intelligence: Using AI-related technologies, such as machine learning, natural language processing, and big data to produce meaningful insights from and about your content.
- Change management support: Supporting the team to embrace openness to innovation, new mindset, and workflows.
For example: My business operates in the XYZ industry. Within my business, I have X number of employees that require training. All my employees need to be onboarded, and 3 groups have totally separate training needs.
This is where it’s good to get lots of detail by asking questions; you could even start with our RFP guide designed to help you get started with your list of questions. Make sure that the people you are talking to and investing your energy in are looking like the perfect partner.
The next step is to decide whether this is the right company for you. If so, it will be important to make sure your marriage is a happy one—and that means being fully aware of what you’re getting into and ensuring that both parties are ready for the commitment. A company that wants to build relationships will invest their time in doing just that and will keenly demonstrate how it can meet your needs and work with you. In doing so, they can show you how they can improve the current training landscape of your business, the quality of your products and services, and ultimately, your bottom line.
The ability to link content across learning solutions (instructor-led, web-based training, tip sheets, reference guides), has significantly cut down on our education content development time.
Regional Healthcare Provider
Once you have been on a few ‘Demo Dates’, you will intuitively know who the standout candidates are. Often, it won’t be the ticks on your boxes or the bells and whistles that you were initially attracted to.
It will be that feeling you get when you know you’ve found ‘The One’—the provider who wowed you with their innovation and dependability, and the one who you immediately trusted. That feeling is what will seal the deal for you.
