Kristen Kelleher is a Director of Technical Publications at TIBCO Software. With over 15 years' experience in enterprise software and analytics, she specializes in clear technical communication and process optimization. Kristen leads a team of dedicated writers who document TIBCO's Jaspersoft BI Suite. An unrepentant Shakespeare fangirl, she also enjoys comic books, cooking, and crafts. Kristen is quick to point out the difference between a geek and a nerd: a geek is a nerd with élan.