Selectively including or excluding content using conditional markers is something that most Flare authors are accustomed to. However, you may find yourself in a situation where you don’t necessarily want to actually remove content, but you need to provide users a way to customize the display of that content to fit their user role or perhaps their version. Two great ways of doing this are the use of drop down text and/or the use of togglers.

Drop Down Text

Drop down text can be used when the specialized information lends itself to nice big contiguous chunks. If you can write the topic so that the top four paragraphs are the common information, then the next three paragraphs are specific to the basic version, and then the final six paragraphs are specific to the advanced version, then drop down text is perfect. Just set the three basic paragraphs as a “basic” drop down element and then set the last six paragraphs as an “advanced” drop down element and you are all set.

However, life rarely lets us get away with big contiguous blocks of information like that. Often the basic and/or advanced information will need to be mixed throughout the topic. This is a case where togglers can be used.


If you are not familiar with toggler links, it is a bit like having a link anywhere on the page that can be used to show or hide any other information on the page that the author selects. One toggler can be used to show/hide fifteen paragraphs, eight bullet items, and three images spread all over the topic. By using multiple toggler links you can provide controls so that users can tailor the topic content to their own needs.

A small example:

I have created a topic with two togglers in a small navigation box. One is labeled Basic Version and the other is labeled Advanced Version. When the topic first opens the user only sees the common content and these two toggler links.

The user can now click on the toggler links to show more information tailored to their needs. If the user clicks on the Basic Version toggler then they will see all of the common information and the now exposed basic information (in green to make it easier to spot).

On the other hand, if the user had clicked on the Advanced Version toggler then they would see the common information and the advanced information (in yellow).

These are just two techniques for chunking content in a manner that allows the user/reader to tailor the visible content to their needs. If you have another technique feel free to share in the comments section.


About The Author

About Mike Hamilton

Mr. Hamilton has over fifteen years of experience in training, technical communication, multimedia development, and software development. Prior to joining MadCap Software, he served as the Product Manager for Macromedia's award-winning RoboHelp product line. Mr. Hamilton is often a featured speaker at industry events, including TEKOM and STC.

Last Modified: October 22, 2014

This entry was posted in MadCap Flare, MadCap Software, Tech Comm, Tips & Tricks. Bookmark the permalink.


  • Robin July 12, 2010 at 10:17 PM

    Togglers are neat and I use them regularly to hide/show images. This allows me to have contiguous text and only display images if the user wants to see them. The toggler itself is formatted as a link, so it’s quite obvious to the user that something will happen when they click on it.

    One thing you need to be aware of though and it’s not mentioned in this article, is that by default the entire content of a topic will print in the a PDF or DOC version. This may mean that you would have to conditonalize the toggler content and apply that in the target definition, say if you only want a Basic version and not the Advanced parts ot print. This can be somewhat complex and starts raising the question of whether it’s better to use togglers rather than have two user-specific targets with their own conditions. Then again, everything in life is a compromise.


  • Pingback: About content chunking with drop down text and togglers « The Writer's Rough Guide to Everything Flare

  • Craig Prichard August 18, 2010 at 5:33 AM

    I’m working on a large project where I have implemented dropdowns in topics with an image and many callouts describing hot spots on the image. The image is always visible and the callout notes reside in the dropdown. The problem with this approach is that by default dropdowns are collapsed. The user has to select the dropdown to see the notes. I would like to change the default behavior to be expanded but haven’t figured out if it is possible. I’m open to suggestions for a more elegant solution.

  • Pingback: Two Ways to Chunk Content for User Roles using MadCap Flare | I Heart Technical Writing, Tips, Tools and Templates for Technical Writers

  • Beth Tarbell April 16, 2014 at 1:39 PM

    How is the DIV block and border created?

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