Documentation Meets Social Collaboration
MadCap Pulse is the only documentation-centric social collaboration platform that enables technical authors to create a complete social layer around their documentation in order to connect, collaborate and share knowledge with authors, employees and customers.
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Meet MadCap Pulse
Leverage the Power of Social Technology
With advanced socially-enabled features, authors can maximize the value of social networking, not only to enhance the quality of the documentation, but to improve engagement with customers, build communities and foster the sharing of information.
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Use MadCap Pulse to:
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Features
MadCap Pulse includes advanced features to help you maximize the value of social collaboration and enhance the quality of your documentation, including:
- User Profiles
- Activity Feed
- Tagging
- Topic Rating and Ranking
- Follow Users and Groups
- File Sharing
- Notifications
- Advanced Reporting And User Statistics
- And more
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Create User Profiles
Create rich user profiles with personal photos or avatars, along with contact and other personal information. Users can post status updates, ask questions, post comments to topics, upload files and much more.
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Activity Feed
Users can view the latest activity, including articles read, status updates, topic updates and more.
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Follow
Stay connected with users and engage with people of interest by following their activity.
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Comment, Like or Tag Content
Share opinions or expertise with the community by adding comments to topics, and allow users to show support and encouragement using the “like” function. Topics, comments or files can be tagged with keywords in order to help users find relevant content.
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Ask Questions
Survey the community and ask questions about particular topics. Community users can then vote on responses, moving the most popular responses to the top of the list.
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File Sharing
Upload files, including documents, videos, images and links, to a particular topics or share content with groups.
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Subscribe to Topics or Add to Favorites
Subscribe to content and receive email updates on topic activity. Notification settings can be changed based on user preferences. Use the Favorite button to add to a list of favorite topics.
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Assign Tasks
Advanced users (see How It Works) can assign tasks to other users, add specific details and assign due dates.
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Groups
Advanced users can create groups around particular document sets, discussions or individual topics. Groups combine the best of forums and online documentation, allowing users to create a separate thread in order to collaborate, converse, and share ideas around a particular topic, documentation set or project.
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Topic Ranking
Gather user satisfaction by allowing users to rank and rate topics using a 5-star ranking system.
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Search Comments and Added Content
Users can search on user comments, files or feedback in order to better find other relevant information.
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User Statistics, Reporting and Charting
Generate reports and analyze customer usage including browsers and operating systems. Select from a variety of chart options and data to create useful visuals for analysis.
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Insight Into Customer Activity and Usage
Gain insight into how your users use your documentation, what they are searching for and respective results displayed, and more importantly, search terms being used that yield too many, too few, or no results.
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Email Notifications
Receive customized email notifications on user activity, such as when comments are added to topics or when a new group is created.
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MadCap Feedback Hosted Service
Gain Insight Into Your User Base with Live Feedback Reporting.
MadCap Feedback Hosted Service is available.
Use the Feedback Explorer to track all user activity using our intuitive user interface. The Feedback Service works with both Web-based and desktop documentation formats. Note: MadCap Software hosts only feedback data, not your output files.
The Feedback Service is offered as a hosted service in increments of 3, 6, and 12 months.
For more information about hosting and the Feedback Service, contact sales at:
Email: sales@madcapsoftware.com
Phone: (858) 320-0387
