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The Lean User Guide – Applying Lean Principles in User Assistance

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photo of Ellis Pratt, webinar presenter
Recorded: August 15, 2012
Presenter:
Ellis Pratt, Sales and Marketing Director | Cherryleaf

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Webinar Highlights

If we want to move away from a hand-crafted approach to developing content and towards a more engineering-like approach, what can we learn from the latest techniques being applied in manufacturing? Today, many manufacturers use Lean manufacturing principles, and its principles underpin Agile programming. In this presentation we’ll explore whether applying a Lean approach to technical publications could (a) lead to better deliverables and a more efficient system for producing User Assistance and (b) better position Technical Publications in the context of an Agile environment.