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Designing the Documentation User Experience to Speed Information

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Recorded: October 30, 2013
Presenter:
Mark Metcalfe, Documentation Director | Ektron, Inc.

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Webinar Highlights

Because people are unlikely to read every word on a page, we’ve made it easy to scan for the information they want. Using the Flare drop-down feature, the HTML5 Web and Mobile versions of our documentation are folded in an accordion fashion, so that people can navigate information more rapidly. Also, expert users can speed through a procedure, while intermediate or beginning users can open up embedded images and diagrams to verify that they are on the right path, and close them to focus on the steps they need to accomplish their tasks.

Mark Metcalfe, Documentation Director at Ektron, Inc., will show this and other ways to help readers get the answers that they want as fast as possible.