Optimizing Product Documentation with our LCMS

MadCap Software’s product documentation software makes it easy for software development and project management teams to efficiently meet the product content needs of diverse stakeholders & business use cases, all from a unified, cloud-based platform.

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MadCap Software is the unified, centralized & standardized platform for Product Documentation

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Slash content development & delivery time to speed up time to market

Streamline & simplify content development, approval & version control processes, and the entire documentation process, to radically reduce the cycle time for new content development, delivery & syndication, & enhance sales performance by enabling faster, more effective software documentation and campaign launches.

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Deliver the right content, in the right place, at the right time, on any channel

With our LCMS for product documentation, you can easily deliver product documentation content across a wide range of platforms, languages and experience types, including software product updates for internal & external stakeholders, sales & marketing materials, software product guides & technical documentation.

Our software documentation tools ensure omni-channel content consistency & integrity across channels and experiences. MadCap Software’s content delivery capabilities ensure that your online courses and corporate training materials are always up-to-date and accessible.

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Ensure omni-channel content consistency & integrity across channels & experiences

Keep content in sync across a wide range of business use cases and any other document type, from release notes & customer-facing updates to price sheets, brochures & sales presentations, as well as both internal and external training, knowledge management & support resources.

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Enable seamless collaboration across teams to keep content in sync across the enterprise

Support seamless collaboration across content contributors & teams with our robust documentation tool, offering extensive collaboration features to create canonical product content that can be reused & customized for unique use cases, stakeholders, experiences, engagement channels & geographies. MadCap Software simplifies managing content across different teams, ensuring that your digital content remains consistent and relevant.

MadCap Software has the best customer service of any company we have ever worked with and provides dozens of resources to assist as our needs evolve.

MadCap Software is far more powerful, flexible and open than our previous authoring platform and sets us up to take advantage of features like content reuse which will be critical as our business continues to grow.

The ability to distribute learning content anywhere we can insert a link has been a game changer.

I really like that working with MadCap Software isn't just purchasing software, they're a partner with us. Their team ultimately wants us to be successful in using their product. They also do a great job of listening to their customers.

MadCap Software has allowed us to create reusable content across our training modules, is scalable for our end users, and has reduced our translation costs.

MadCap Software has helped us better manage the content that we create. Not only are the authoring tools powerful, but the reuse is a great asset to any company.

The ability to design in the system using templates and the ability to reuse content in multiple deliverables is very powerful, and brings out solid, consistent, professional looking content.

We are able to simply support both print and web outputs, we've gained much more control over several features that we used to be dependent on our old vendor for, and we've reduced our content maintenance requirements.

MadCap Software's support and education resources are responsive and truly world-class.

MadCap Software, formerly Xyleme has made our translation process much easier to manage. Vendors are able to provide quick turn around and our costs have dropped.

End-to-End Product Documentation Content Management

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Centralize content management with reusable components

Establish a single source of truth with a centralized, cloud-based content management repository. Easily integrate structured content components created in outside applications without duplication, ensuring accuracy, consistency, & ease of maintenance.

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Publish dynamic web & print outputs to any channel

Use built-in, customized themes to publish Field Operations & on-the-job content to print or web with responsive design optimized for any device, format, or language, ensuring that workers receive consistent employee training materials.

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Create custom-branded content & learning portals

Tailor content with custom branding and out-of-the-box portals that can be fully permissioned via both users & groups, supporting software development teams and diverse stakeholders. Easily repackage content across brands, channels, languages & experiences for diverse audiences.

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Facilitate collaboration across teams

Simplify collaboration across dispersed, remote & co-located content creators & SMEs with our LCMS for product documentation, featuring shared spaces, versioning control & online review sessions.

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Capture robust analytics & performance dashboards

Capture question-level analytics that go far beyond course completions to collect & track data from multiple LMS software, learning portals, etc., in order to gain an accurate picture of content access & activity.

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Customize permissions with enterprise-level security

Easily control access to content by role, region, language, etc., ensuring content can only be accessed by the intended audience. Keep training content safe by supporting authenticated access, IP whitelisted access, single-sign-on (SSO) & public access.

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Ford’s Finance Team creates learning content in MadCap Create and pushes that content out to a range of output types, from eLearning and web courses to print formats or directly to XML for translation.

With MadCap Software, Ford is able to localize content at scale while maintaining a single source of truth, and tailor content for a wide range of diverse stakeholders, brands, use cases & geographies — keeping training content in sync while also dramatically improving the user experience.

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Because MadCap Software makes Product Documentation content easier to create, deliver & track, organizations can more efficiently meet the unique content needs of diverse stakeholders & business use cases.

Ready to turn your content into a competitive advantage?

MadCap Software is the only unified solution for content authoring, field service management, delivery, personalization & syndication at scale. Our solutions help organizations streamline their content processes through its integrated suite of tools. Our learning content management system simplifies content creation and distribution, ensuring your teams can produce and manage training materials efficiently. MadCap Software's content authoring software enhances content development, while our cloud content management software provides a secure and scalable platform for storing and distributing your critical resources. Additionally, our content collaboration software integrates seamlessly with our suite to offer real-time teamwork capabilities, streamlining content creation, review, and approval processes and ensuring that all content is accessible and consistently up-to-date across the organization. Elevate your content strategy with MadCap Software to drive performance and achieve measurable results across your organization.

MadCap Software has been recognized by Deloitte, Brandon Hall Group, Bersin™ & Training Magazine
for excellence in products, learning design & innovation.

It’s easy to get started with MadCap Software

Get in touch with a product specialist to schedule a personalized demo.

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