Enhancing Performance Support & Field Service Operations
MadCap Software field service training software makes it easy to deliver on-the-job resources and performance support on any device, anywhere field service workers need to access it, elevating the performance of front-line and field service team members, reducing cost of service, and improving the customer experience.
MadCap Software is the unified, centralized & standardized platform for Performance Support & Field Service Operations
Deliver the right content, in the right place, at the right time, on any channel
MadCap Software's learning content management system for field service operations makes it easy to deliver Performance Support content anywhere your team members in the field want or need to access it — within mobile applications for rapid search or knowledge content browsing, internal knowledge-base portals, or embedded within business processes or desktop applications.
Seamlessly deploy new & updated product and process content
Update content once at the component level & easily push to all channels and experiences using our field service operations training LCMS — HTML5, SCORM, web pages & portals, IoT apps, chat bots, PowerPoint, Word, PDF, etc. — to keep content current and in sync across channels geographies, allowing teams to efficiently follow updated procedures.
Slash development time by reusing content across formats, publications & platforms
Share and reuse content across teams to reduce content development time while also improving consistency across the organization. Quickly repurpose existing content in new configurations and formats with built-in publishing templates to meet new business demands, whether for troubleshooting, product updates, or technical expertise.
Ensure content consistency & accuracy to improve compliance & outcomes
Keep new and existing content in sync across all channels and formats. Whether tracking employee training & customer activity or facilitating legal discovery & audit requests with comprehensive content usage and version history reporting to support compliance training needs, MadCap Software allows organizations to manage large volumes of content with confidence.
End-to-End Performance Support & Field Service Operations Content Management
Centralize content management with reusable components
Establish a single source of truth with a centralized, cloud-based content management repository. Easily integrate content created in outside applications without duplication, ensuring accuracy, consistency, & ease of preventative maintenance in your service operations.
Simplify content reuse & personalization
Create Field Service Operations & on-the-job field service training program content once in reusable blocks & link — don't copy & paste — to facilitate reuse & reduce the ongoing maintenance burden.
Publish dynamic web & print outputs to any channel
Use built-in, customized themes to publish Field Operations & on-the-job content to print or web with responsive design optimized for any device, format, or language, ensuring that workers receive consistent employee training materials.
Support certification & compliance
Track comprehensive assessment results for certification management & view detailed reporting on Field Service Operations & on-the-job-training content development, version histories & consumption to support regulatory compliance.
Easily integrate with other authoring tools
Easily import content from other popular tools (Articulate Storyline, Adobe Captivate, etc.) to use the right tool for the job, while centralizing content management & establishing a single source of truth for your field service operation and training service software.
Capture robust analytics & performance dashboards
With our learning content management system for field service operations, you can capture question-level analytics that go far beyond course completions to collect & track data from multiple LMS software, learning portals, etc., in order to gain an accurate picture of content access & activity.
Because MadCap Create & Syndicate make Performance Support & Field Service Operations content easier to access & consume, field service workers are less likely to commit safety, compliance, or regulatory violations.
The ability to distribute learning content anywhere we can insert a link has been a game changer.
MadCap Software allows for multi-point distribution of learning content and the ability to incorporate learning content directly into many systems. This has led to dramatic increases in the use of reference content since we can better meet learners right where they need it.
Most importantly, every interaction is tracked so we can easily tell if we are connecting with learners.
Because MadCap Software makes Performance Support & Field Service Operations content easier to access & consume, workers are less likely to commit safety, compliance, or regulatory violations.
Ready to turn your content into a competitive advantage?
MadCap Software is the only unified solution for content authoring, field service management, delivery, personalization & syndication at scale. Our solutions help organizations streamline their content processes through its integrated suite of tools. Our learning content management system simplifies content creation and distribution, ensuring your teams can produce and manage training materials efficiently. MadCap Software's content authoring software enhances content development, while our cloud content management software provides a secure and scalable platform for storing and distributing your critical resources. Additionally, our content collaboration software integrates seamlessly with our suite to offer real-time teamwork capabilities, streamlining content creation, review, and approval processes and ensuring that all content is accessible and consistently up-to-date across the organization. Elevate your content strategy with MadCap Software to drive performance and achieve measurable results across your organization.
MadCap Software has been recognized by Deloitte, Brandon Hall Group, Bersin™ & Training Magazine
for excellence in products, learning design & innovation.
It’s easy to get started with MadCap Software
Get in touch with a product specialist to schedule a personalized demo.
