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MadCap Software One-Day Online Workshop

Led by Certified MadCap Flare Instructors Mike Hamilton, VP of Product Evangelism, and Jennifer Morse, Director, Customer Success, the workshop agenda covers topics essential for today’s technical writers and content developers, including maximizing content reuse, multi-channel publishing, and formatting your content deliverables with advanced CSS techniques.


Module 1: An Overview of MadCap Flare

presented by:

Jennifer Morse, Director, Customer Success | MadCap Software, Inc.


Module 2: The Power of MadCap Central and Flare

presented by:

Jennifer Morse, Director, Customer Success | MadCap Software, Inc.


Module 3: Maximizing Content Reuse

presented by:

Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.


Module 4: Modern Design with CSS

presented by:

Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.


Module 5: Q & A

presented by:

Jennifer Morse, Director, Customer Success | MadCap Software, Inc.

Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.


Meet the Instructors

Photo of Mike Hamilton

about the presenter

Mike Hamilton

VP of Product Evangelism | Madcap Software, Inc.

Mike Hamilton is the VP of Product Evangelism and one of the founding members of the MadCap Software team. With over twenty years of experience in training, technical communication, multimedia development, and software development, he has worked with organizations such as Cymer, National Steel & Shipbuilding, and the US Navy. He is a frequent speaker at industry events such as STC Summit, LavaCon and more, and is commonly quoted in technology articles in various trade publications.

Mike Hamilton is the VP of Product Evangelism and one of the founding members of the MadCap Software team. With over twenty years of experience in training, technical communication, multimedia development, and software development, he has worked with organizations such as Cymer, National Steel & Shipbuilding, and the US Navy. He is a frequent speaker at industry events such as STC Summit, LavaCon and more, and is commonly quoted in technology articles in various trade publications.

Photo of Jennifer Morse

about the presenter

Jennifer Morse

Director of Customer Success | Madcap Software, Inc.

As the Director of Customer Success at MadCap Software, Jennifer has over 20 years of software sales experience in the technical communication and content development industry. In addition to overseeing the Customer Success and Sales Engineering team, her focus is to promote customer onboarding, promote the value of the company’s solutions to the marketplace, solicit customer feedback, and report on trends in the industry that can help improve the company’s offerings. Since joining the company in 2006, and prior to moving into the role of Customer Success, Jennifer played an integral role in managing company’s growing sales organization, by increasing market share in the United States, and the expansion into overseas markets, including Europe, the Middle East and India.

As the Director of Customer Success at MadCap Software, Jennifer has over 20 years of software sales experience in the technical communication and content development industry. In addition to overseeing the Customer Success and Sales Engineering team, her focus is to promote customer onboarding, promote the value of the company’s solutions to the marketplace, solicit customer feedback, and report on trends in the industry that can help improve the company’s offerings. Since joining the company in 2006, and prior to moving into the role of Customer Success, Jennifer played an integral role in managing company’s growing sales organization, by increasing market share in the United States, and the expansion into overseas markets, including Europe, the Middle East and India.