From Silos to Syndication: Seamless Solutions, Shared Content
September 29 - October 1, 2025 | Coors Field, Denver

Sarah Hurst
Technical Writer, 84.51 LLC
Sarah Hurst, Ph.D. is a technical writer at 84.51° — a retail data science, insights, and media company. As a member of the technical writing team, she works cross functionally with her instructor led training and learning technology teammates (the other two pillars of the Solutions Education team) to create best-in-class documentation helping educate clients and internal teammates on 84.51° solutions.
Sarah Hurst, Ph.D. is a technical writer at 84.51° — a retail data science, insights, and media company. As a member of the technical writing team, she works cross functionally with her instructor led training and learning technology teammates (the other two pillars of the Solutions Education team) to create best-in-class documentation helping educate clients and internal teammates on 84.51° solutions.
Wednesday
Track 410:00 - 11:00
Unlocking Potential: Transform Education with Personalized Learning
In today's dynamic educational landscape, the traditional one-size-fits-all approach is outdated. Personalized learning, tailored to the unique learner needs, interests, and abilities, is gaining momentum within organizations. Big data analytics plays a pivotal role in this shift by providing insights into learner behavior, preferences, and performance. Learn how by analyzing data from various sources, organizations can develop adaptive learning platforms, curate personalized content, identify learners at risk, recommend tailored learning paths, and offer personalized feedback. Also, attendees will learn how innovative technologies, such as learning management systems, adaptive learning platforms, and artificial intelligence, are crucial in creating personalized learning experiences. By leveraging big data analytics and addressing any challenges (like data privacy, data quality, technological infrastructure, and educator buy-in), organizations can create engaging and effective personalized learning environments, leading to improved learning outcomes and learner satisfaction
Session Topics: MadCap Flare
Wednesday
Track 43:20 - 4:20
Visual Storytelling: When to Use Screenshots, GIFs, and Videos in Technical Writing
In technical documentation, choosing the right visual medium is pivotal to enhance comprehension and engagement. Learn how to use visual elements like screenshots, GIFs, and videos to enhance technical documentation. We’ll provide tips on design principles and tools that can help create compelling visual content and showcase how each medium has its strengths. Static screenshots are ideal for illustrating specific interface elements, step-by-step instructions, or error messages, offering readers a clear and detailed view without overwhelming them. GIFs, on the other hand, excel in demonstrating short, looping actions such as menu navigation or highlighting dynamic processes, providing a balance between detail and motion, and lastly, videos are best suited for complex workflows, intricate procedures, or interactive features where a sequential, narrated walkthrough can offer a comprehensive understanding. Selecting the appropriate format depends on the complexity of the task, the need for motion, and the level of detail required to effectively convey the information to the audience.
Session Topics: MadCap Flare