Mabel Lee

Manager/Staff Technical Writer, Huron Consulting

Mabel Lee is a Manager/Staff Technical Writer in a large, global User Education team at Huron Consulting Group. She began using Madcap Flare around 2010 and over the years has helped to design and implement several creative approaches with Flare that produced flexible, single-sourced documentation and training materials. She currently is in charge of team delivery of documentation to support monthly software releases for a suite of products, including quality oversight and troubleshooting.

Monday

Advanced Workshop 4:00 - 5:30

Strategies for Sharing Common Content Across Many Projects and Team Members

The challenge of unifying content across different products in a single product suite requires creative thinking and advanced Flare techniques. Mabel Lee, manager in a large, globally distributed User Education team, will explain the architecture and strategies her team uses to share single-sourced infrastructure and common content between many Flare projects and outputs. In addition, she will share how her team manages and distributes these assets to team members of varying Flare experience levels. The techniques covered in this session include global project linking, starter projects, source control, snippets, conditionals, and merged TOCs. She will also discuss the monthly processes used to share branding, UX, style elements, and quickly evolving common content. Attendees will learn best practices and key decision criteria for creating unified content strategies that enhance collaboration and ensure consistency across many projects and various output formats.

Session Topics: MadCap Flare, Advanced Workshop

Tuesday

Track 411:30 - 12:30

Strategies for Single-Sourcing Training and Documentation

You invest so much time and effort in creating and maintaining your documentation. What if part of that content could be used directly in your training courses? Mabel Lee, manager in a large, globally distributed User Education team, will discuss the challenges they faced when reconsidering the separation between documentation and training for a new generation of products. She’ll show her team’s new unified approach of using Madcap Flare to single-source content that is output as help articles, job aids, and training courses in an LMS. She will explain the architecture of the Flare projects that supports this reuse strategy, as well as the various text and media elements that differ between output formats. This includes the project infrastructure, such as stylesheets, template pages, and condition tag sets. You will leave the session with ideas and perspectives for your own content unification journey.

Session Topics: MadCap Flare