Leslie Farinella

The core role of a learning designer or tech communications expert is to capture and relay new information. Traditionally, we capture knowledge for a specific project or publication. However, this view is limited and doesn’t unlock the full power of structured authoring. We need to stop aligning projects to particular publications and seek ways to create versatile content repositories capable of feeding content needs that may emerge in the future.

Moving to a knowledge capture mindset would shift the primary focus to creating content components and then using these components to make the near-term deliverables. This mindset shift would lay the groundwork for future projects, including supporting AI agents.

In this session, we:

• Share the value of moving to a knowledge capture mindset
• Discuss how moving from a document to a Q&A model shifts the information we need to capture
• Explore how this shift changes how we work

We know how adults learn. We know that a system of reinforcing learning events is critical to guiding people to proficiency. We know that adults learn through a mix of formal and informal events. We know that managers and experts are crucial in guiding people to proficiency.

And yet, we still struggle to deliver a holistic set of content to drive these interlocking interventions. It is time to shift our learning design to deliver content capable of fueling all the above options for learning.

In this session, we:

• Share the forces impeding an integrated learning approach
• Discuss the role content architecture plays in delivering dynamic learning solutions
• Why metadata plays a leading role in delivering flexible, dynamic solutions