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Chatbots and Translation: How Micro Content Authoring Can Fuel Chatbots, Customer Self-Help and an Enhanced Customer Experience

Presented By:

photo of Luciana Voigt, CEO, TECHKNOWBOT

Luciana Voigt | CEO, TECHKNOWBOT

photo of Scott Bass, Strategic Advisor and Consultant, MadTranslations, Inc.

Scott Bass | Strategic Advisor and Consultant, MadTranslations, Inc.


Duration: 60 minutes

Webinar Summary

Chatbots today have made significant advancements from the early days of rudimentary pop-ups on websites to intricate and effective communication tools to help answer questions, route customers to specific content or resources, schedule sales meetings and much more. Now, thanks to AI technology, chatbots are better at providing real-time answers to assist your customers in multiple languages. So, how does this affect your content development process and ensure you maximize this opportunity to fuel the customer experience?

In this webinar, Scott Bass, Principal Consultant and Luciana Alvear Voigt, CEO, will discuss the latest chatbot technology advancements, and how chatbots can be a critical solution for organizations looking to reduce technical support inquiries. We’ll discuss steps you can take to develop effective content for chatbots while also keeping translation in mind.

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Meet the Presenters

photo of Luciana Voigt, CEO, TECHKNOWBOT

about the Presenter

Luciana Voigt



Luciana Alvear Voigt is a renowned international content strategist, technical writer, and translator, with 10+ experience managing technical writers and documenting software for HR, HCM, ERP, Access, and Security. Luciana is the Founder and CEO of TECHKNOWBOT, a global company that develops solutions and services to provide smart chatbots, focusing on the integration with knowledge bases built with MadCap Flare, guaranteeing top performance and outstanding response rates that will reduce the time of response of highly demanded customer services.
photo of Scott Bass, Strategic Advisor and Consultant, MadTranslations, Inc.

about the Presenter

Scott Bass

Strategic Advisor and Consultant

MadTranslations, Inc.

The principal of LocFluent Consulting, Scott Bass, has been active in the language industry for over 30 years. Scott is the founder of Advanced Language Translation, Inc., a technical translation and localization company and strategic partner to MadTranslations. Advanced Language Translation, Inc. was acquired in 2015. Scott continues as a strategic advisor and consultant for MadTranslations and works closely with our clients to improve localization programs. Scott has a Master’s degree in German Studies from the University of Rochester, and a Bachelor of Arts degree in German Language and Chemistry from the University of New York at Binghamton. He has lived, studied and worked in Austria, Germany, and the United States.