Senior Information Technology Specialist

Position Summary

We are looking for a Senior IT Specialist to hold a crucial position at Madcap Software, Inc. The person in this role will assist with Information Technology operations such as managing Microsoft Entra and InTune operations, responding to tickets, compliance-related tasks, security event handling, and a wide breadth of projects. In this position, you will be working and collaborating with other IT professionals, software engineers, and even non-technical team members on a wide-ranging variety of projects. This position report to the Director, Information Technology.

Duties and Responsibilities

• Assist in managing InTune/MDM Platform Management (Mac, Windows and Mobile Devices), App Deployment, Cyber Security event handling, SSO integrations, Entra/AD, Microsoft Defender, Conditional Access, SaaS License management.
• Provide support for internal teams, ensuring tickets are closed or escalated promptly according to set standards.
• Troubleshoot remote staff issues as needed (Workstations, VPN, Third Party SaaS Apps).
• Assist in managing user Onboarding, Offboarding and Access Rights management.
• Assist in managing Azure, AWS, Cloud PC’s and other infrastructure.
• Support SOC II Type 2 compliance and ensure procedures are followed.
• Collaborate with R&D and Technical Support departments on various projects.
• Assist with uptime monitoring and outage response handling (PRTG, DataDog, Grafana)
• Collaborate with third-party MSSP on security remediation events.
• Clearly document technical specifications and end user instructions for IT managed systems.
• Assist in training staff members according to set standards.
• Other duties and responsibilities as assigned.

Desired Skills and Experience

• 5+ years of experience in similar role and/or experience
• Ability to be proactive, enthusiastic, hardworking, and friendly in a fast-paced environment, with minimal supervision
• Handle a high volume of requests and projects
• Excellent verbal and written communication skills
• Having excellent problem-solving skills. Being oriented towards finding solutions to problems is key
• Experience with ITIL Processes or SOC 2
• A working knowledge of the current Microsoft Windows, SSO, SaaS and Linux (preferred)
• Experience with PowerShell and Python a plus
• Excellent organizational skills with the ability to prioritize and manage multiple tasks
• Ability to focus on detailed work for extended periods of time
• Professional work ethics, and integrity

Benefits/Perks

• Work from home
• Competitive Salary & Annual bonus
• 100% Employer Paid Medical, Dental and Vision Insurance for Employee Only Coverage
• Employer Match for 401(k) plan
• Employer paid short & long term disability and life insurance
• Flexible PTO Policy + 12 Company paid holidays a year

Salary Range: $34 - $43 per hour + annual bonus

In addition to our commitment to equal pay for equal work, MadCap is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.