Company at a Crossroads
For years, ARCOM used Adobe® RoboHelp® to help develop its print documentation and online Help. However when it was time to upgrade to a newer version of the software, the company decided to explore other solutions in the market.
"We were at a crossroads," recalled Gregory Owens, ARCOM senior quality assurance engineer. "Do we want to continue with what we had or use something new?"
The company’s search led to MadCap Flare, which offered the single-sourcing that the technical communications team sought to streamline its efforts. Flare also enabled Microsoft® Word documents to be easily imported, allowing ARCOM specification writing and software development teams to contribute content using familiar software.
Most importantly, Gregory observed, “We tried Flare out for a trial period, and within that trial period we were able to do everything that we wanted to do and then some.” He added, “RoboHelp® was nice, but using Flare was the difference between riding a skateboard versus driving a Ferrari.”