MadCap Support Testimonials

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MadCap’s Platinum Support is the greatest product on the planet. Your personnel are kind, knowledgeable, and most of all patient. I am so happy that I switched to Flare (from FrameMaker® and RoboHelp®).

Pamela Coca
Compressus, Inc.

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“Shout out to @MadCapSoftware Tech Support staffer Michael for his help on my latest Flare head scratcher. MadCap Tech Support rocks!”
—@SallieLeo | via Twitter
“I just wanted to say thank you very much for following up on this. So far I have been impressed with all things MadCap Software. Thanks again for providing a great product and service!”
—Tony Palechka | Technical Writer
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“Thank you so much. I honestly didn’t expect a response to a ticket so soon. Your answer was thorough, to the point, and clearly presented. Great instructions! Better yet, they did the trick. This issue was in our massive primary product Online Help project – the stakes were high. Kudos to Flare Support!”
—Stephanie Boszko | Technical Writer, Autotask
Total System Services logo
“Have I told y’all lately how awesome you folks are?”
—Matt Collins | Total System Services, Inc.
LINOMA Software logo
“If I could reach through my computer and hug you, I would.”
—Christopher Bradley| LINOMA Software
“Thank you, this is exciting! These are really fantastic updates for us and will really save us a lot of time and busywork. It’s really nice to work with a company that listens and considers feature requests from customers – thank you!”
—Jackie Nielsen | Educational Resources Coordinator
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“As always, MadCap’s Support team is stellar. Love that Flare! I really need to find a way to come work for you guys.”
—Mary W. Martz | Documentation and Training Manager, PrimeRevenue, Inc.
Frontier Communications Logo
“You guys do fantastic work. The best I’ve ever seen in 30 years in the computer industry. Keep it up.”
—Gary Taylor | Frontier Communications
Limelight Networks Logo
“I really appreciate the support you provided. You helped me resolve some issues that had been plaguing me for weeks. You also helped me understand how to clean up a project. Finally, I’m a stronger SVN Tortoise user because of your great support. Thanks again – I wish all software companies had engineers with support skills as strong as yours.”
—Stephen Murphy | Technical Writer, Limelight Networks
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“Can I just add that it really is refreshing to deal with a software company that listens to its users. I have to split my time between Flare and other technical communication tools, and I can tell you that dealing with MadCap Software is a joy in comparison to dealing with other companies.”
—Craig Wright FISTC | Technical Author | SEO Copywriter, StrayGoat Writing Services Ltd
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“I’ve said it a couple of times, but I will say thank you again. I am very impressed with the way that your company treats clients and helps to answer questions. Your technical support process is exemplary.”
—Julious Dyer | Technical Writer, Peoplenet: Fleet Mobility Solutions,
A Trimble Company
“Flare’s customer care is an important value add: My customers will thank me rather than be displeased with me for putting them in MadCap’s hands.”
—Riley VanDyke | Contract and Consulting Technical Writer
“Oh hey, @MadCapSoftware! Had the fastest and most pleasant customer service experience with you today. Beyond excited to use your software!”
—Lina Tovbis ‏(via Twitter @LinaTovbis) | Technical Communicator
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“I don't know what you guys get paid, but I will say that the quality of the MadCap Software technical support was a major factor in my decision to use your products.”
—Jeff Skosnik | PSI