MadCap Flare Testimonials

MadCap Flare Icon
Flare is off the charts, so much better than
any other writing tool I've used. Keep at it! I
believe it's the best on the market.”

—Kathi Hennebry | Cymphonix

FinancialForce.com Logo
“MadCap Flare! I love it! I also love the fact that MadCap Software take my comments on board to make the product better each time.”
—Heather Firth | Technical Author at FinancialForce.com
ASTeC Logo
“Be careful, once you have moved from FrameMaker® to Flare (or another XML topic-based tool), you won't ever want to open a FrameMaker® project ever again.”
—André Vanderschueren | Technical Writer, ASTeC
BA Insight Logo
“I’ve become a complete cheerleader for Flare, and can’t wait to bring our documentation to the next level with MadCap Software.”
—Pat D’Ambrosio | Documentation Lead, BA Insight
Twitter Icon
“Want the best? MadCap Flare to create or manage content, online help or documentation of any kind. #techwriter #flare @MadCapSoftware”
—Darci Kingry (via Twitter @bumbledoodles) | Technical Writer
“Like many grizzled Help veterans, I mourned the passing of the original RoboHelp® into corporate obscurity so long ago. I had practiced the Zen of Help with that product. And where would all those creative minds go? Surprise — they’re here! And that great flow of energy is here, too.

One of the things that makes Flare so enticing is the attention to detail shown in the product. The architecture is superb for 21st-century authoring, but even the little things in the interface are carried through completely.  It’s surprising how many times I’ve found just the right feature in just the right place, already thought out. When I was first learning the product, it was uncanny how the Help seemed to ‘know’ just what I was looking for.

Flare is crafted software.”
—Jack DeLand | Writer/Editor and ScrumMaster
Argo Data Resource Corporation Logo
"I love MadCap Flare. We produce online and PDF documentation from one TOC. In addition, we produce multiple versions of a guide from one project. More than one writer can work in the same project simultaneously. I could go on and on about how much I
love it.

Once you learn how to use MadCap Flare, other publishing documentation software seems antiquated. The tool is powerful. I highly recommend the software and the
support package."
—Kathryn Goodman | Sr. Information Developer, Technical Writer Sr.,
ARGO Data Resource Corporation
Ceridian Logo
"I'm so excited to meet with my entire team and discuss the new features that will apply to us! Flare just keeps getting better and better! Thank you from the writers at Ceridian!"
—Dianne Paul | Sr. Information Developer, Ceridian
ASTeC Logo
“We are using MadCap Flare for most of our customers projects. Some are still working/requesting Word or FrameMaker, but there is hope to migrate them to a "real" technical writing XML tool.”
—André Vanderschueren | Technical Writer, ASTeC
High Security Labs Logo
"Flare really is one of the best tools for producing documentation for print and electronic publishing (InDesign® is a close second, leaving FrameMaker® and Word far behind)."
—Hagay Vider | Communications Manager, High Security Labs
CrossIdeas
"I have delivered the first version of my online Help project with Flare in only 11 weeks, migrating content from 1500 pages of 'traditional' documentation. This was my first experience with Flare. There is a very high level of quality customer support and resources (the forum, videos, Help, user manuals). In my honest opinion, Flare (and all of the MadPak Suite) is very interesting."
—Alessandro Stazi | Technical Documentation Manager, CrossIdeas
Ixia Logo
"We moved from FrameMaker® to Author-it®, but were not very happy with the way Author-it® "locks" your files in the system in its own code-propriety format. We wanted something (file format) that is more transparent and easy to use. We then moved to MadCap Flare, and we are very glad that we took this decision. For few of our products that have 30,000+ files, our build times have come down from a staggering 16-24 hour in AIT to a meager 20-30 minutes. Flare is the simplest and the best thing in market now, according to my experience."
—Sachin Shimoga | Senior Manager, Technical Publications, Ixia Technologies
IRIS Business Services Ltd
"I've been using Flare for 2+ years, after switching from RoboHelp®, which I used for many, many years. And I totally agree with Riley's comments on product comparison, the awfully disappointing releases of RH after Adobe® purchased it, and his VERY polite comparison of dealing with Adobe® vs MadCap. MadCap sales, support, and training are all excellent. I believe that having a working knowledge of MadCap Flare would definitely help you in your job search. I attended MadCap's online training for new/intermediate users after purchasing the product, and it was very helpful."
—Kathleen (KC) Cabral | Technical Writer, STORServer
"I have been a technical writer for twenty-six years and was a technical editor for seven years before that. The MadCap technical writing team does great work. I have worked with the Flare product for about seven years and love it, but I have no end of praise for the tech writers because theirs is among the best product documentation I have ever seen. When MadCap talks about its excellent tech support, they should always mention documentation."
—Dean Kaflowitz | Technical Writer, Technical Writing Consultant
IRIS Business Services Ltd
"As long as I am a Technical Writer, Flare is always going to be my preferred option."
—Lopamudra Mishra | Technical Writer, IRIS Business Services Ltd
ZELTIQ
"I have almost twenty years of experience in technical writing. I've used RoboHelp® HTML, Author-IT®, and every other publishing and content management software under the sun. My advice, go with MadCap Software. It is the only software that I know of that is focused on the technical writer and their needs. If I had a choice on any future projects, I would only choose MadCap Flare. I am not affiliated in any way with this company. I've just used their product for a number of years and it keeps getting better all the time. They have the tech writer's back."
—Katie Roberts | Independent Contractor, ZELTIQ
GFI
"After converting our first project to Flare, we experienced a five-fold reduction in the total time required to generate output for a product with three deliverables in three different formats in 14 languages totaling 126 individual target files —going down from roughly 25 hours to about 5 hours"
—Jason Micallef | Technical Communications Manager, GFI Software
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Egenera
"My company, Egenera, just switched to Madcap Flare, and I have to say, MadCap Software's technical support is outstanding. I'm a new user, and had 3 issues that were all resolved within 24 hours! I've never had better tech support, either personally or professionally."
—Bill Balint | Principal Technical Writer, Egenera
Vertafore
"I am pleased that our company is converting over to Flare. It has been very unpleasant working in RoboHelp® over the past year. I'm so relieved that it's only going to be a bit longer and I can hopefully say goodbye to RH® for the last time!"
—Jan Jackson | Senior Technical Writer, Vertafore
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