MadCap Flare Testimonials
Flare is off the charts, so much better than
any other writing tool I've used. Keep at it! I
believe it's the best on the market.
Kathi Hennebry | Cymphonix
"Flare really is one of the best tools for producing documentation for print and electronic publishing (InDesign® is a close second, leaving FrameMaker® and Word far behind)."| Communications Manager, High Security Labs
"I have delivered the first version of my online Help project with Flare in only 11 weeks, migrating content from 1500 pages of 'traditional' documentation. This was my first experience with Flare. There is a very high level of quality customer support and resources (the forum, videos, Help, user manuals). In my honest opinion, Flare (and all of the MadPak Suite) is very interesting."| Technical Documentation Manager, CrossIdeas
"We moved from FrameMaker® to Author-it®, but were not very happy with the way Author-it® "locks" your files in the system in its own code-propriety format. We wanted something (file format) that is more transparent and easy to use. We then moved to MadCap Flare, and we are very glad that we took this decision. For few of our products that have 30,000+ files, our build times have come down from a staggering 16-24 hour in AIT to a meager 20-30 minutes. Flare is the simplest and the best thing in market now, according to my experience."| Senior Manager, Technical Publications, Ixia Technologies
“I've been using Flare for 2+ years, after switching from RoboHelp®, which I used for many, many years. And I totally agree with Riley's comments on product comparison, the awfully disappointing releases of RH after Adobe® purchased it, and his VERY polite comparison of dealing with Adobe® vs MadCap. MadCap sales, support, and training are all excellent. I believe that having a working knowledge of MadCap Flare would definitely help you in your job search. I attended MadCap's online training for new/intermediate users after purchasing the product, and it was very helpful.”| Technical Writer, STORServer
"I have been a technical writer for twenty-six years and was a technical editor for seven years before that. The MadCap technical writing team does great work. I have worked with the Flare product for about seven years and love it, but I have no end of praise for the tech writers because theirs is among the best product documentation I have ever seen. When MadCap talks about its excellent tech support, they should always mention documentation."| Technical Writer, Technical Writing Consultant
"As long as I am a Technical Writer, Flare is always going to be my preferred option."| Technical Writer, IRIS Business Services Ltd
"I have almost twenty years of experience in technical writing. I've used RoboHelp® HTML, Author-IT®, and every other publishing and content management software under the sun. My advice, go with MadCap Software. It is the only software that I know of that is focused on the technical writer and their needs. If I had a choice on any future projects, I would only choose MadCap Flare. I am not affiliated in any way with this company. I've just used their product for a number of years and it keeps getting better all the time. They have the tech writer's back."| Independent Contractor, ZELTIQ
"My company, Egenera, just switched to Madcap Flare, and I have to say, MadCap Software's technical support is outstanding. I'm a new user, and had 3 issues that were all resolved within 24 hours! I've never had better tech support, either personally or professionally."| Principal Technical Writer, Egenera
"I am pleased that our company is converting over to Flare. It has been very unpleasant working in RoboHelp® over the past year. I'm so relieved that it's only going to be a bit longer and I can hopefully say goodbye to RH® for the last time!"| Senior Technical Writer, Vertafore
"Thanks to you and your team for implementing our enhancement request. It is great to see MadCap Software work on actual user problems and coming out with a solution. You have absolutely no idea how this is going to help Ixia migrate one of our tough user documentation sets from FrameMaker into Flare!"| Senior Manager, Technical Publications, Ixia Technologies
"I give Flare two enthusiastic thumbs up for breadth of features, ROI, excellent support staff, and for being amazingly in-tune with the tech writing industry, proven by the kinds of feature enhancements they deliver. And their own Flare Help system/content model says it all to me. I almost always find what I'm looking for, and when I don't, their forums and support staff are top notch. The support staff doesn't stop until they fix the issues!"| Principal Information Developer
"I've used the latest RoboHelp and Flare 7 (but not Flare 8). Flare takes a little getting used to if you're used to RH, but I prefer it. Also, Flare is a bit more versatile in terms of output to Word format for creation of PDFs. In this regard, I think that Flare is getting closer to a true 'single source' solution, since you can create a single set of content, conditionalize all of the text and images, and then output the content to the selected target. I found that Flare was able to output content to Word using our existing training template, and required minimal tinkering to make a good-looking PDF output. RoboHelp was not able to do this with any degree of success, despite Adobe's claims to the contrary."| Communications Analyst
"I have worked with a number of tools in the past 28.5 years. Now, I am using Flare and it’s like driving a speed boat instead of riding a barge, in terms of content-to-multiple-outputs. I suppose that every tool has its pros and cons, and perhaps the big companies need a more "structured" solution (that chugs along). Flare gives me speed and flexibility. You can see single-sourced output examples here, and a case study here."| Documentation Director, Ektron Read Case Study
"Telling the difference between things created in Flare as a PDF and FrameMaker as a PDF will be hard to do. If I were setting up a shop today, I wouldn't look much further than Flare. I think it is hands-down the best all around tool for doing one-stop writing and publishing."| Technical Writer
"Having used Flare for several years, I think it is an excellent "middle way" between traditional page/chapter/book tools such as FrameMaker, and very expensive full-blown DITA-based content management systems. I think it has the best of both worlds, for a relatively low cost, and many organizations would greatly benefit from it. The publishing targets feature alone is worth the price - it's that powerful."| Brooke Communications Ltd.
"I must say that I am very impressed with the MadCap package. I don't only mean the software, I mean also the tutorials, the documentation, the forums, customer support and customer care...I have been using Flare for only three months and already all of our manuals are single-sourced and published in Flare. This is an incredible achievement in such a short time."| Intucell Systems
"I highly recommend MadCap Flare. The staff that created RoboHelp created MadCap Flare. They are a focused, technical writer specific group. They have excellent customer service and their fees are much less than some of the alternatives. From basic content management and generation to translation management, they have it covered. I have converted RoboHelp content to MadCap Flare. It is so much easier than any other software app that I've used."| Technical Writer/Editor
"I'm busy writing a user requirement specification document, and Flare is making the task smooth, easy and fun."| Technical Writer
"MadCap Flare is a robust and stable authoring tool. As an independent consultant, I have introduced Flare to several clients and they have all been impressed, often times purchasing Flare for themselves. Its wide range of capabilities make it a complex product but I have never once been unable to find an answer to a question in the online Help and PDF documentation that supports the software; a sure sign of the importance that MadCap Software places on its customer base."| Casterbridge Business Communications
"Flare is much easier to use, more intuitive and more powerful (and it seems more reliable and flexible) than any of the tools I have used so far, and I've used quite a lot."| Technical Writer, Tektronix
"Flare is off the charts, so much better than any other writing tool I’ve used. Keep at it! I believe it’s the best on the market."| Senior Technical Writer, Cymphonix Read Case Study
"I'm a very new Flare user and recently attended the MadCap Roadshow 2012 in Anaheim. I was expecting a traditional sales demo, and maybe even a little basic training -- but what I received was SO much more. It was fabulous! Mike Hamilton, VP and Product Evangelist, is a great guy and a real pro. It was also a pleasure meeting Neal Pozer, Sales Engineer and "Resident Genius". The Roadshow ended up treating me to a perfect mix of general Tech Comm industry knowledge, in-depth Flare usage and training, and even a great look at the brand new Flare v8 in action (which performed flawlessly, I might add). All attendees were allowed ask any questions that came to mind, and all were answered. It was also a great opportunity to meet other industry peers and make new contacts. The Roadshow was a pleasant surprise and really worth the time, not to mention the price being far below reasonable. I can’t recommend the Roadshow enough - and not only for perspective users, but for users both new and existing. It’s an event not to be missed and I'll be attending next year for sure."| Wescom Credit Union
"Flare 8's ability to now also deliver in HTML5, ePub, and enhanced Mobile outputs extends the "everything from one product" capability at a time when many of my customers are actively looking for new ways to deliver information to their users. "
"I'm especially pleased by the new HTML5 and ePub output capabilities. I'm also happy to see continued enhancements to the Mobile output type."
"As a contractor / consultant, it has helped me a lot that Flare is a one-product solution: I don't need to tell my customers that they'll need to purchase and learn both an authoring tool to produce print outputs *and* a separate tool to produce online help."
"Just installed Flare 8. It looks beautiful. Have to get used the ribbon, but I already like it. I have a feeling it’s going to expand my use of certain features."
| Senior Technical Writer, Cymphonix Read Case Study
Pass on to Management that the work I’ve been doing for our help website (HTML5) is going over with customers SO well that they have streamlined the personnel answering calls Our help Web site has become an invaluable tool. We’ve added Google analytics, breadcrumbs, and online chat
I talked to the CEO this morning and he couldn’t be happier. So, thanks for all the fixes and updates you’ve made to make this one kick-ass writing tool. I absolutely love it!
"With version 8, you are able to create stellar output in a variety of formats (including ePub, which I didn’t mention above). Flare 8 makes your product look more professional, and makes it easier for you to get that work done quickly and efficiently."
"A while ago I had a saga much like yours with the Tech Comm Suite. Couldn't install it, was bounced back and forth between Tech Support and Customer Service. Lost count of the number of uninstalls and re-installs they had me do. After a few weeks of trying to install it and many lost hours of work, I returned the Tech Comm Suite and bought 2 of the products separately. That seems to have worked. I was able to install both. But I've since switched to Flare because I had heard that their customer service was better. It is. It's been worth the switch!"| Author of Five Steps to MadCap Flare™
"Thanks, MadCap, for offering a tool in Flare 8 with which my business can create even better user assistance for my clients than before -- and that I’ll enjoy using even more than I do already. Where to start? The new ePUB and HTML5 targets, the many PDF enhancements, rounded corners for borders, search engine optimization, renaming variables and conditions... I also appreciate the improvements to Flare’s UI: easier-to-find features, easier-to-read screen fonts!"| Nita Beck Communications
"Flare’s new ribbon interface made me a convert. I was surprised that I could find the options I need faster than with pull-down menus. But because Flare’s interface is so customizable, those writers who prefer toolbars and menus can revert to that interface. Nice!"| Author of Five Steps to MadCap Flare™
"Flare V8 includes enhancements that support the way I work—like project sub-folders to help me keep work organized and automatic updating of renamed condition tags and variables throughout a project. This means I can design project conventions as my project grows, instead of having to foresee upfront what my future project needs will be. I love that kind of flexibility!"| Author of Five Steps to MadCap Flare™
"When we got to look at the new features that are included in Flare 8 – mainly the HTML5 output that includes full topic URLs and frameless output, and the enhanced searching interface and functionality – we were sold and immediately renewed our maintenance plans. These new features and enhancements are going to be of great value to our customers and our Support team."| Adaptive Computing
"I can best summarize by saying that I believe Flare is the more modern, forward-looking tool. I say this as a former user of FrameMaker® and a long-time admirer of the product. I simply think that Frame is past its prime. Regardless, I recommend that you download a trial of both tools and decide for yourself."| Independent Consultant
"I have been a Technical Writer for over 20 years now, and Flare is the best Help Authoring Tool that I have used."| TENG
"Flare 7 is fabulous! Our transition from FrameMaker to Flare has improved our productivity and quality more than I can measure. My team loves Flare!"| Technical Communication Corptax
"I love how flexible and sophisticated Flare’s print output has become with features like the ability to set a separator between an index entry and its page number and the ability to insert landscape pages in the middle of portrait pages."| Author of Five Steps to MadCap Flare™
"Thought I'd let you know, whilst the feeling lasts and indeed peaks on mornings like this morning, I'm still in love with Flare. Brilliant."| Information Architect
"I really see Flare as the shining light in documentation authoring. Adding MadCap Lingo, Contributor and Analyzer into that mix has given us a powerful suite of tools for bringing a superior documentation experience to our users."| IT Training Lead, Fitness First Group Read Case Study
"When we decided to create online documentation, we had a very good idea about what we wanted from an authoring tool, and Flare was the only contender. "Then we found additional tools that would help us with MadCap Lingo, Contributor and Analyzer."| IT Training Lead, Fitness First Group Read Case Study
"Flare V7 is easily the most versatile and capable authoring tool that I've used. MadCap clearly listens to their customers, and their support is second to none."| Sage (UK) Ltd.
I like the open door policy at MadCap. I have a feeling that you guys are willing to bend over backwards to cater to us tech writers. Flare 7 is one step closer to being the ultimate tech writer tool.| 7-Technologies
"With change tracking and enhanced table functionality among its many new features, we see Flare 7 as further vindication of our decision to migrate from Adobe FrameMaker."| Picis, Inc. Read Case Study
"The new table functionality is incredible. I absolutely love the new freedom Flare 7 gives me to change, merge, separate, and convert tables! Finally, I can convert legacy tables to text where I need to. With a recent style guide change at work, converting text notes into tables is so much easier."| Convergys Corp.
"I really love the interface improvements in Flare 7. It just keeps getting better and better. I cringe at the thought of having to use a different authoring tool!"| Convergys Corp.
"Flare is already the best information development tool out there, and now it's the leader of the pack in accessibility."| VanArsdall InfoDesign
"I can’t say enough about how game changing Flare has been for us.We now have powerful desktop software that lets us quickly and easily customize content to support the different needs of our users"| Fellowship Technologies Read Case Study
"You guys are the best. I'd be lost without Flare. I can't even imagine having to go back to RoboHelp."| Austin Technical Services
"Flare has truly made a big difference to our documentation production. The quality has jumped dramatically."| Thinking Windows Read Case Study
"Flare mobile output is platform-independent, so we didn’t have to customize anything for the GPS device. It worked immediately."| Thinking Windows Read Case Study
"Flare's new features and user interface improvements have been helping me work smarter, faster, and with better results. I'm especially pleased to see File Tags and the new WebHelp Mobile target."| Nita Beck Communications
"Single-sourcing has been my elusive holy grail for ten years. I tried FrameMaker® with WebWorks, I tried Robohelp with Word™, and it wasn't until Flare's output to print that I finally got good results without a lot of hassle."| AVST Read Case Study
"The mobile target is styled like an iPhone app, and is a great way for me to deliver content to our customers who are on the go, but who need access to our Help content"| Doc Guy Training
"This feature takes what was a separate process requiring different tools and skills and starts to make it just one more Flare output. I expect that more developers will try outputting to mobile devices now that it's easier and more convenient to do so with Flare."| Hyper/Word Services
"I use Flare for seven different projects and find it to be an excellent tool that has made my job far easier from day one."| Stratify, Inc
"You've saved another bunch of tech writers from the hell known as RoboHelp!"| International Game Technology (IGT)
"MadCap's software is so tightly integrated…efficiencies we've gained have been as dramatic as moving from a typewriter to using Microsoft® Word™."| GPRO Technologies Berhad Read Case Study
"I have used both, RoboHelp for about 10 years and Flare since 1.0 - moving to Flare and creating printed documents was like moving from the stone age to the future. In just about every respect it was easier and better."| Professional Technical Communicator
"I'm so excited about using Relationship Tables! This is a fantastic enhancement even for us non-DITA people. We appreciate all you do for us. I'm a completely devoted fan. :-)"| Convergys Corporation
"If you're looking for a path to browser-based help for your DITA content, you should consider the new version of Flare. Without a lot of effort, we were able to create WebHelp from imported DITA content. Flare handled DITA constructs (such as conrefs and relationship tables) without any problems in our testing."| Scriptorium Publishing
"Flare 5 is a great enhancement to the Flare product line... If you are in the market for a help authoring tool or if you are using DITA, check out Flare V5; it will knock your socks off."| DocGuy Training
"Flare has made me so much more productive, and is going to give my group an ongoing cost savings since we will no longer have to purchase upgrades for FrameMaker®. Flare rocks!."| Quest Software
"Thank God for the developers at MadCap for providing the most agile XML-based authoring tool on the planet."| BIO-key
"I'm thrilled with Flare. It's refreshing to have a product that works as advertised."| Quest Software
"The more I use Flare, the more I like it. With snippets, conditions, and proper topic chunking, I'm using and reusing my content in ways I never thought were possible."| Manual Labour Inc.
"Originally coming from a structured SGML/Framemaker perspective, Flare impresses me way beyond how any other online authoring tool ever has. It's great to have multiple therefore versatile choices for editing, for example; the onboard WYSIWYG coupled with the internal text editor, or even TextPad if I so choose. The technical support is also stellar; great work, all around!"| Fox Racing Shox Read Case Study
"I just downloaded and started exploring the new features. I have to say, wow. Wow! I’m very impressed with PageLayouts (awesome, awesome, awesome!), resizing in XML editor, IntelliSense (Wow!), Global project linking (hello CMS!), inserting snippets by drag/drop (about time ?), and love the Downloads links-key features guide, What’s New guide, etc. (very, very useful content — way to go Tech Writers!)."| Sunbelt Software
| Nita Beck Communications
"I am totally sold on Flare! I’ve been a tech writer for 27 years, and my chief tools have been Word™ for print documents and RoboHelp HTML for Help systems. I am blown away by Flare.
Finally there is a toolset that not only supports my day-to-day workflow, but it actually enhances it, and in ways I hadn’t even thought of. And I'm convinced that X-Edit Review and X-Edit Contribute [which is now MadCap Contributor] will support my clients' SMEs as we collaborate on their doc projects. Bottom line for me: There are no more comparisons to be made. Flare leaves the others in the dust."
| RCM Technologies
"I had just begun testing online Help tools for my place of work... Then I downloaded Flare 4 and what can I say.... I love V4 and was able to work with a demo to produce a great sample for consideration within only a few hours and very little help.
...for the needs of my place of work, Flare 4 is great. And the special introductory price makes it a tool we can afford to invest in."
"By migrating from a two-product solution to Flare, which was specifically designed to serve as a Help authoring tool, we immediately recognized significant efficiencies that have led to a two-fold gain in productivity.
Citect's decision to move to Flare was the result of an in-depth review of more than half a dozen products. "We completed a very thorough evaluation that compared 30 different Help content requirements. In the end, Flare addressed more of those requirements than any other product we reviewed. It also has a modern, forward-looking architecture, which stands out from the older designs of other solutions whose older architectures have been updated for today's Web-based Help demands."
| Swinburne University Read Case Study
"DITA is very likely to become the next big thing in content authoring. That is why it's important to be familiar with standards-compliant XML software like Flare, which shares core principles in structured authoring with DITA…
By understanding how to develop content in Flare, technical communications professionals can significantly reduce the learning curve of DITA. And because Flare is future-proof, authors can be assured that they will always be able to move forward seamlessly with the introduction of new technologies and architectures such as DITA."
"Just for the record, I'm not someone who normally writes to companies to give them unsolicited feedback, but I thought you might want to know that I'm very impressed with MadCap Flare. After a year of struggling with RoboHelp® for FrameMaker® and a year before that (at a different company) trying to figure out Quadralay WebWorks, it's a welcome relief to have a product that actually has the features and functions I want in an easy to use interface."| Stratify, Inc.
"As a leader in the customer relationship management space for associations, the ability to listen and respond to our customers' needs is a top priority. We've found different solutions for tracking readers' use of our CRM for Members documentation, but only the MadCap Feedback Service has the Web 2.0 functionality that allows us to collect 'real-time' feedback from our customers. Using the Feedback Service, I've taken several valuable reader comments and made them available to other customers. More importantly, by viewing readers' input, I've been able to respond quickly to their needs and establish a closer, one-to-one connection. I now look forward to implementing the Feedback Server onsite in order to integrate it with our CRM system."| Protech Associates, Inc.
"The increase in multi-channel publishing driven by greater adoption of the Web means we need best-in-class authoring software designed to deliver training and Help content consistently across the Internet, intranets, CD-ROMs, and a range of computer systems. We are also thinking about Web 2.0 and looking down the road for software that can support us in the future. For us, that software is MadCap Flare."
"Flare, we completed the project in nearly half the time the first project took in RoboHelp. Equally important, our customer is very pleased with the look-and-feel and easy navigation of the new Flare-based training."| ANIMATRIX Computer Arts
"Our customers have come to rely on us for timely, superior translation and localization services, capitalizing on proven methodologies and state-of-the-art technology. MadCap Flare is based on XML, the emerging standard for content, and provides full Unicode for translation into both single- and double-byte languages. When our evaluation showed how much more effectively Flare would let us support the demands of our many clients whose businesses extend across Europe, North America and Asia, switching from RoboHelp to Flare was the obvious choice."| EzGlobe Read Case Study
"One emerging trend for Help systems is the ability to provide real-time, on-demand Help, tailored to subsets of users, or even individual users, when they ask for assistance. Today, the one application that I know of that can do this is MadCap Flare, which can compile a Help project at the command line and create an almost unlimited number of custom outputs. With this combination of features and its use of XHTML, Flare today is the product best designed to support this new approach to Help authoring."| Hyper/Word Services
"Flare is at the forefront in delivering solutions for today's documentation and training needs through its use of native XML, the emerging standard for software, and single-source publishing to multiple outputs—from HTML to Adobe® FrameMaker® or Microsoft® Word™. These features, along with support for Microsoft's latest technologies (Vista, Office 2007, XPS, and DOCX) were key factors in my decision to replace Adobe RoboHelp with Flare."| Founder of VanArsdall InfoDesign
"Adobe® FrameMaker® is one of the most widely adopted publishing tools among our corporate customers. Increasingly, they are looking to leverage conditional text, variables, reusable topics, and structured XML-tagged source content into customer-facing, dynamic delivery on the Web or into their corporate intranets. Not only does Flare provide the best integration with FrameMaker® among tools available today, it also produces fantastic, Flash-based context-sensitive Help that has wowed my clients."| Keypoint Consultants and senior member of STC
"I would like to thank MadCap for finally developing the product that seems to address all my online Help needs. MadCap has made great promises, and it has delivered on them with a robust, flexible tool that is a pleasure to work with and easy to manipulate. Flare solved all of my previous aggravations in other Help systems. I have installed Flare at clients that have shared my excitement and enthusiasm about the product."| Technical Communications and training consultant and former program manager for the East Bay Chapter of STC
"We are at the forefront of enabling businesses to grow and capitalize on market opportunity through enterprise roadmapping, and we need user documentation that reflects the same level of innovation. As a RoboHelp customer for many years, with MadCap Flare 2.5, we now have an application based on the latest XML technology that goes far beyond the capabilities of traditional HATs. Equally important, Flare was created by developers at MadCap who had originally designed RoboHelp. We know we have a team that understands our documentation needs and is committed to supporting us today and in the future."| Alignent Software
"We are providing retailers with state-of-the-art solutions for marketing and selling on some of the world's most prestigious ecommerce channels, so it's important for our online Help and print documents to have a modern look that is in keeping with what they see on their websites. MadCap Flare provides the attractive, up-to-date image we're looking for, and it is very easy to color-code our Help content in line with our branding: orange for Merchant and red for SearchAdvisor.
Flare is also the most intuitive product we evaluated, and the integration with Adobe® FrameMaker® is very clean. Flare has the right functionality, and equally important, MadCap has some of the most knowledgeable experts in the industry. With MadCap's support, we made our deadline, and the ChannelAdvisor developers were so excited by Flare's cool, colorful context-sensitive Help that they immediately started suggesting new projects."
"We were rewriting all of our software in a cutting-edge environment with Visual Studio 2005 and using the Agile Development Model, so we wanted a cutting-edge Help authoring solution to provide our users with the best help possible, and that's Flare. Based on XML and using the latest technology, Flare has all the earmarks of being the rising star among contenders. We love that we can modify any topic, and with one button-click build new versions of HTML, print, and WebHelp. We also like Flare's use of cascading style sheets; formatting issues can be addressed in one location, and it flows through all of our projects and all of their builds."| LGS
"I just started using Flare in the last couple of days… it is such a benefit to be working with an application possessing a modern UI that is similar to what we are accustomed to in development tools. For me, supporting Help development has always been an add-on task that had to be done, but I can see how Flare is going to triple the productivity of the limited time I do have for help development. Thanks for an 'already' obviously great product!"| Battelle, Wright-Patterson AFB
| Research Foundation of SUNY
"I released a Knowledge Base for our department today. I used Flare to generate WebHelp output and enabled and used every option that Flare has to offer. A lot of document automation was done using a Master Page. I used a Master Page for the first time and it really worked out well. My coworkers are really excited about this new tool and Flare gave all the tools to make it possible. Breadcrumb Navigation, variables, proxies, a-links, index, full-text search - short, everything useful was added.
Compared to any other OLH or similar projects that I finished so far, this one is the best thanks to MadCap's Flare!"
"I love, love, love Flare's indexing functionality.Whoever designed and implemented it must have looked at everything good in competing products and then figured out ways to make indexing even easier and better. Frame, RoboHelp, eat your heart out…"| Pearson Math Media
"During my evaluation, I was able to convert a Robohelp project and produce working web help documentation without reading any manuals or attending any training. The end product was visually appealing and the resulting markup was clean. It even offered the opportunity to convert inline formatting to css. Flare has a intuitive and productive interface."| Comcast