Chief Executive Officer
Prior to founding MadCap Software, Anthony Olivier served as Senior Vice President and General Manager of Macromedia with responsibility for driving the company and product line strategies across its Help, eLearning, and multimedia products.
Before becoming a member of the Macromedia senior management team, Mr. Olivier served as Chief Executive Officer for eHelp Corporation, the creators of RoboHelp, and worldwide leading provider of user assistance and simulation software. After growing the company into a high growth, highly profitable multi-product company, Mr. Olivier successfully sold eHelp to Macromedia for $69.3M, thereby providing liquidity to founders and employees, and gaining returns in excess of 270% to investors.
Prior to eHelp, Mr. Olivier held a variety of senior management positions in finance and operations, specializing in SEC reporting and IPO's (Initial Public Offerings), including Chief Financial Officer for Spider Technologies (formerly Digital Lighthouse), and Controller for Corbis Corporation, the Bill Gates owned, digital graphics and stock photography company.
Mr. Olivier is also a licensed CPA with the CA State Board of Accountancy.
VP, Product Evangelism
Prior to joining MadCap Software, Michael Hamilton served as the Product Manager for Macromedia's award-winning RoboHelp product line. As product manager of RoboHelp for most of its life, Mr. Hamilton gathered input and feedback from the customer community and guided ongoing development of the various RoboHelp products. Mr. Hamilton joined the RoboHelp family in 1999 as a founding member of the Training Solutions Program team, where he co-authored the certified training materials supporting the RoboHelp family.
Mr. Hamilton has over ten years of experience in training, technical communication, multimedia development, and software development at several organizations including Cymer, a leading supplier of laser illumination sources to the semiconductor industry, National Steel & Shipbuilding and the US Navy.
Mr. Hamilton is often a featured speaker at industry events, including the WinWriters Online Help Conferences, STC (the Society for Technical Communication) Annual International Conference , Forum 2000 London, the Annual Australasian Online Documentation Conferences, the European Online Documentation Conferences and many more events. Mr Hamilton has also appeared at the Microsoft Campus and STC regional conferences and events.
Mr. Hamilton is also frequently quoted in technology articles in various trade publications.
Chief Financial Officer
As Chief Financial Officer, Taunya Conte oversees all aspects of MadCap's financial operations, human resources and customer relations. With over 15 years of experience in both private and public accounting, Ms. Conte has worked with a variety of industries including: software, dietary supplements, retail and not-for-profit organizations. During this time, Ms. Conte has been responsible for compliance reporting, strategic and financial planning, budget development, profit and loss management, cash flow modeling and instrumental in several key corporate acquisitions.
Prior to joining MadCap Software, Ms. Conte was Corporate Controller of eHelp Corporation and was integral in the due diligence and successful sale of eHelp to Macromedia.
Ms. Conte is a licensed CPA with the California State Board of Accountancy and has earned a Bachelor of Science in Business Administration from California State University — Fresno.
Vince Denosta has been involved in the design, development and management of products relating to the Technical Communication industry since 1997.
Since the inception of MadCap Software, Mr. Denosta has been responsible for the design and implementation of MadCap's software solutions. As the VP of Engineering, he manages the company's day-to-day product development and delivery efforts for all products. Under Mr. Denosta's leadership, MadCap has continued to bring award winning documentation solutions to the technical writing community.
Prior to joining MadCap, Mr. Denosta was the Engineering Manager at Macromedia (which acquired eHelp Corporation). Mr. Denosta joined eHelp as one of the original developers of RoboHelp HTML V1. Throughout his tenure, Mr. Denosta was a driving force behind the RobHelp product development and through its final release of RoboHelp Version X5. While at eHelp Mr. Denosta was also the Technical Lead responsible for creating and managing the RoboInfo and RoboEngine product lines.
Mr. Denosta earned a Bachelor of Science in Computer Science degree from California State University - San Diego.
VP, Product Management
As VP of Product Management, with over twelve years' experience in the Technical Communication Industry, Francis Novak leads the product management team in helping drive new product developments, features and services. Mr. Novak also acts as agent and liaison for enterprise customers of MadCap Software. Since the Company's inception, Mr. Novak has played a vital role in overseeing several facets of the Company's operations including quality assurance, information technology and technical support.
Prior to joining MadCap Software, Mr. Novak served as the Quality Assurance Manager for the RoboHelp product suite at Macromedia, Inc. He also assisted with the transitioning of the product line for offshore development by Macromedia, Inc. Prior to the acquisition of eHelp Corporation by Macromedia, Mr. Novak served as a Quality Assurance Manager for the flagship product RoboHelp and was instrumental in helping drive the product's quality and feature set.
In addition to owning and operating several small computer hardware and web companies, Mr. Novak has held positions at Gateway Computers as a Lead Trainer and worked in Quality Assurance for Intuit.
Paul Stoecklein has over 20 years of experience as a writer, editor, and documentation specialist. Since the formation of MadCap Software in early 2005, Mr. Stoecklein has headed its documentation department, overseeing the development and publication of all online Help systems, PDF manuals, and video tutorials for all applications in the MadCap product family.
Prior to joining MadCap Software, Mr. Stoecklein was hired in 2003 as Senior Technical Writer for eHelp Corporation and then Macromedia, which later purchased eHelp. In this role, he was responsible for developing documentation for a new software application called RoboHelp for FrameMaker. He also contributed to the online Help for other products, such as RoboHelp and RoboPDF. Before this, Mr. Stoecklein was a contract technical writer for many companies in a wide variety of industries, including Anheuser-Busch, Edward Jones, GE Capital Mortgage, and more. He has also been an editor for a medical textbook publishing company and a writer for multiple newspapers.
Mr. Stoecklein has an Associate of Arts degree in Journalism. He also earned a Bachelor of Arts and a Master of Arts degree in Religion History from Southern California College (now Vanguard University) – Costa Mesa.
David Ferriot has worked in marketing and advertising for nearly 10 years. As marketing director, Mr. Ferriot is responsible for all aspects of MadCap Software's marketing and advertising efforts, including its branding and content strategy, social media and promotional campaigns, industry webinars, email marketing and online search and display advertising.
Since joining the company, Mr. Ferriot has led efforts to drastically improve the design and user experience of the company website, drive brand and product awareness through various media channels, and help improve processes throughout the entire customer lifecycle, from awareness and consideration, to purchase, retention and advocacy.
Prior to joining MadCap Software, Mr. Ferriot was an account executive with the Hollywood-based entertainment agency The Cimarron Group, where he managed accounts in the corporate division for Lotus Cars USA, Coca-Cola Screen Play and The Los Angeles Tourism & Convention Board.
Mr. Ferriot earned his Bachelor of Arts in Business Administration degree from the University of Washington and his MBA in Marketing Management from San Diego State University.
Information Systems Director
Bill Heitstuman is responsible for MadCap Software's information systems, application integration, and the IT infrastructure on which it operates. With over 16 years of experience, Mr. Heitstuman brings a solutions-oriented, best-of-breed approach to the needs of MadCap's operations team.
Before joining MadCap in 2005, Mr. Heitstuman was a Software Engineer on Macromedia's CRM development team. This role included customizing and optimizing Macromedia's CRM software which was primarily utilized by an overseas support team.
Prior to Macromedia's acquisition of eHelp Corporation, Mr. Heitstuman was the lead developer for eHelp's operations team. During this time Mr. Heitstuman improved system integrity, provided critical reporting tools, and streamlined many operation processes.
Mr. Heitstuman has a Bachelor of Science in Industrial Technologies with an emphasis on Operations Management from Western Washington University – Bellingham.
Customer Care/Training Manager
As the Customer Care/Training Manager, Nichole Brust has been an integral part of MadCap Software's Operational Team since early 2006. Ms. Brust directly oversees all customer related issues and ensures the highest levels of customer satisfaction are met on a daily basis. In addition, Ms. Brust schedules and plans all the training available to MadCap's user base.
Ms. Brust brings over 20 years of customer experience from a varied background to include the hospitality industry and dietary supplements. Throughout her career, Ms. Brust has held diverse roles from Group Sales/Reservations Supervisor to Account Manager. Prior to joining MadCap Software, Ms. Brust was the Mass Market Sales Analyst for Metabolife International, Inc. Her role there led to the successful pairing with large corporations such as Target and Walmart.
Technical Support Manager
As Technical Support Manager, Mr. Hollinger is committed to raising the bar to provide the exceptional support to MadCap Software's customers around the globe. With more than ten years of experience in the technical communications industry, Mr. Hollinger leads a team of technical support engineers tasked with solving any technical issue that our customers may encounter.
Mr. Hollinger also plays a critical role in gaining feedback from our customers to better understand their needs and help improve the quality of our products.
Prior to joining MadCap Software, Mr. Hollinger served as Quality Assurance Lead for the RoboHelp product suite at Macromedia, Inc. In that role, he worked to ensure the quality of the RoboHelp product suite, including the RoboHelp, RoboServer, RoboSource Control and RoboHelp for Frame products. Mr. Hollinger has been immersed in the technical communications industry since joining BlueSky Software in 1999 as a Technical Support Engineer.
Jennifer has over 13 years of software sales experience in the Technical Communication Industry. As Sales Director, Jennifer oversees MadCap Software's domestic and international sales forces, including new client acquisition and professional services.
Since joining the company in 2006, Jennifer has played an integral role in MadCap's growth. Not only has she helped increase MadCap's market share in the United States, but she has been a leader in MadCap's expansion into overseas markets, including Europe, the Middle East and India.
Before joining MadCap, Jennifer was a Senior Product Consultant at Blue Sky Software/eHelp Corporation, where she sold RoboHelp and RoboInfo to government agencies and educational institutions.
Jennifer earned a Bachelor of Arts in Biological Sciences from the University of California, Santa Barbara.