MadCap Technical Support Contact Options
If you are a current maintenance customer, you can contact support via email or phone, depending on your maintenance plan level. Maintenance plans include all software updates and upgrades as well as support for the duration of your plan.Please note: You need your maintenance key to contact support.
| Maintenance Plan | Hours (Pacific Time) | Unlimited Email | Phone | |
|---|---|---|---|---|
 |
Platinum | 6am to 5pm | Open a Case | 858-320-0387 option 3 (unlimited) |
 |
Gold | 7am to 4pm | Open a Case | 858-320-0387 option 4 (6 inquiries) |
 |
Bronze | 7am to 4pm | Open a Case | $99 single phone inquiry |
