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How to Properly Handle User Interface Translation Using MadCap Lingo

It can be frustrating for any end user when the documentation does not match the user interface commands. Maintaining consistency across the UI and documentation is important to your end users, and MadCap Lingo provides the functionality to help manage this process.

In this webinar, we’ll walk you through all the steps when translating UI using MadCap Lingo, including:

  • Creating a MadCap Lingo project and importing files
  • Developing a term base and using it in MadCap Lingo
  • Connecting to a Translation Memory (TM)
  • Reviewing what the translator sees in MadCap Lingo
  • Exporting the project, TMX or TBX

Who should attend this webinar?

Localization managers
Project managers
Documentation managers
Content creators
Localization engineers
Anyone interested in learning about UI and Flare translation

Presenters:

  • Peter Argondizzo, Production Manager | MadTranslations
  • Jose Sermeno, Product Evangelist | MadCap Software, Inc.
Recorded: Jul 16, 8:00-9:00 am (Pacific Time)
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Single Sourcing: Where Do I Start? A Deep Dive into the Power of MadCap Flare.

Sure, you know that *Flare* can single source your content, but you wonder if *you* can. In this webinar, you will learn about the various ways to single source content in Flare. The presentation will include a deep dive into the use of conditional text, variables, and snippets in your Flare projects, and will include hints at ways you can expand your single sourcing options.

Join Paul Pehrson, Certified Flare Instructor and owner of DocGuy Training, as he presents one of his sessions from MadWorld 2014, the 2nd annual worldwide user conference held in San Diego, California, this past April.

Presenter: Paul Pehrson, Certified Flare Trainer

Recorded: Jul 2, 8:00-9:00 am (Pacific Time)
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MadCap Flare in an Agile World: Strategies for Optimizing Quality and Productivity

Agile teams and implementations are like snowflakes – no two are alike, but they should all have one thing in common: completing the work of sprints on time.

As users of MadCap Flare, you know it is a powerful stand-alone application used to create various types of output. But are you aware that Flare along with Analyzer, Contributor, and Pulse offer features designed to help you produce content faster and with a higher level of quality?

Join Derek Warren, Principal Information Developer at Venafi, as he will show you tips and tricks using the MadPak Suite that can help make your life easier and your content of a higher quality.

Presenter: Derek Warren, Principal Information Developer | Venafi

Recorded: Jun 25, 8:00-9:00 am (Pacific Time)
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Using MadCap Lingo Alongside the MadPak Suite (Benefits of using w/ Flare, Capture & Mimic)

In this webinar we will demonstrate how using MadCap Lingo along with the other MadPak Suite of tools can increase your overall efficiency for both content authoring and localization management. We’ll touch on some of the ways the tools are designed to work together, as well as the advantages you'll have using MadCap Lingo specifically. We'll review what options are available from Lingo: converting variables to text, localizing image and multimedia object/callout data, and how to export localized versions of your content. MadCap Lingo along with the other tools in the MadPak Suite make translating content easier than ever.

Presenter: Jose Sermeno, Product Evangelist | MadCap Software, Inc.

Recorded: Jun 18, 8:00-9:00 am (Pacific Time)
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Responsive Design and Best Practices for Publishing to Mobile Devices

This session will begin with an overview of the mobile space and the challenges and opportunities unique in publishing content to mobile devices. The various kinds of mobile devices will be discussed while analyzing why a “one size fits all” approach will never be optimal. With the correct techniques and strategies your content can be optimized for multi-channel publishing including phones, tablets, and embedded devices. We will cover both device specific output options and the benefits of providing a single output with responsive-design capabilities and when each would be appropriate.

Presenter: Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.

Recorded: May 28, 8:00-9:00 am (Pacific Time)
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Content Optimization: Learn How Acrolinx Can Help Optimize Your Flare Content

As users of MadCap Flare, you strive to produce the highest-quality content on time and on budget. Using Flare’s new API, Flare now offers Acrolinx integration to help optimize your content by making it more findable, readable, and engaging.

In this webinar, you’ll see how users can easily access Acrolinx’s functionality directly within the Flare user interface. You’ll also learn:

  • Why content quality matters more than ever to attract and keep customers
  • Six dimensions of content optimization for maximum customer satisfaction
  • How Acrolinx helps you establish your corporate standards, enforce those standards, and report on the results

Register today for this complimentary webinar and learn how to make your great content even better.

Presenters:

  • PG Bartlett, SVP Product Management | Acrolinx
  • Jose Sermeno, Product Evangelist | MadCap Software, Inc.
Recorded: Apr 23, 9:00-10:00 am (Pacific Time)
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What’s New in MadCap Flare 10: An Overview

Join Mike Hamilton, VP of Product Evangelism, in this one hour webinar that will provide an overview of the new functionality and capabilities that have been added to MadCap Flare. Learn what's new in MadCap Flare Version 10, including responsive HTML5 output, built-in project templates, a modern real-time HTML5 skin editor and much more.

Presenter: Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.

Recorded: Mar 19, 3:00-4:00 pm (Pacific Time)
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What’s New in MadCap Flare 10: An Overview

Join Jose Sermeno, Product Evangelist, in this one hour webinar that will provide an overview of the new functionality and capabilities that have been added to MadCap Flare. Learn what's new in MadCap Flare Version 10, including responsive HTML5 output, built-in project templates, a modern real-time HTML5 skin editor and much more.

Presenter: Jose Sermeno, Product Evangelist | MadCap Software, Inc.

Recorded: Mar 12, 8:00-9:00 am (Pacific Time)
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Live Panel Discussion: What You Need to Know, What You Can Afford to Ignore, and the Future of TechComm

It can be a challenge weeding though all of the buzzwords, technologies, standards and best practices in the technical communication community, but we’re here to help you navigate through this flood of information.

Join our panel of experts – Neil Perlin, Scott DeLoach and Mike Hamilton – for this live 90-minute webinar as they cut through the hype and discuss what you need to know, what you can afford to ignore, and what the future may hold for our industry.

Our panel discussion topics will include:

  • Outputting to the unknown
  • Responsive design
  • Trending formats
  • Future-proofing your content
  • Translation/localization
  • Social media
  • And more!

Panelists:
Neil Perlin
Owner | Hyper/Word Services

Scott DeLoach
Founder | ClickStart, Inc.

Mike Hamilton
VP of Product Evangelism | MadCap Software

Moderator:
Jennifer White
Product Evangelist | MadCap Software

Presenters:

  • Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services
  • Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.
  • Scott DeLoach, Founder | ClickStart, Inc.
  • Jennifer White, Product Evangelist | MadCap Software, Inc.
Recorded: Mar 4, 10:00-11:30 am (Pacific Time)
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MadCap Flare for the Total Newbie: Why Single-sourcing, Multi-channel Publishing & Collaborative Authoring is Essential

Knowledge of MadCap Flare is an absolute must now for tech writers, as more companies are adopting it, more universities are teaching it, and more technical writing positions list it as a requirement. Want to learn the basics? Come and meet MadCap Flare. We will discuss how Flare handles some of the most vexing problems faced by tech writers today.

This webinar will introduce you to:

  • Single-sourcing
  • Multi-channel publishing
  • Collaborative authoring
  • Master projects in Flare

In addition to introducing Flare, Mr. Ferguson will share his story of converting to Flare, as well as his experiences about the ways that Flare is solving problems for his clients.

Presenter: Daniel Ferguson, Owner | Write Degree Communications

Recorded: Feb 12, 10:00-11:00 am (Pacific Time)
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Migrating from Adobe® FrameMaker® to MadCap Flare: Preparation and Processes

After 11 years working in Adobe® FrameMaker® (five of those years in structured FrameMaker®), Blackbaud determined the increasing demands on the documentation team - content shared between six overlapping product lines - required a move to a more efficient, topic-based authoring environment with MadCap Flare.

This presentation will focus on:

  • Overview of the migration process
  • How FrameMaker® content was prepared prior to the migration
  • The import process in Flare
  • What cleanup was required in Flare after the migration

You’ll also learn how implementing MadCap Flare increased Blackbaud’s content reuse and allowed granular-level control of output at the paragraph, topic, TOC, and target levels.

Presenter: Denise Kadilak, Team Manager/Information Architect | Blackbaud Inc.

Recorded: Jan 29, 10:00-11:00 am (Pacific Time)
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Topic-Based and Structured Authoring Made Simple

Topic-based authoring and structured authoring are often presented as requiring long and complex analyses, and DITA. Can you do topic-based and structured authoring in Flare – and get going quickly, without weeks of analysis and DITA implementation? The answer is yes. In fact, many of the tools are right in front of your eyes – in Flare.

In this presentation, we’ll look at how. We’ll start by defining topics, structure, topic and information analysis, and template creation in Flare. We’ll then look at how Flare supports those definitions and tasks with its template manager, CSS, table CSS, and other features. Finally, we’ll look at some specifics about how to write in a topic-based and structured world. The result? You’ll be doing topic-based and structured authoring in a few weeks rather than months, resulting in a more consistent, controlled, and efficient writing process for authors and greater readability for users. Without spending a lot of money…

Presenter: Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services

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It All Comes Down to ROI: How Smart Companies Increase Productivity and Reduce Costs

Understanding how to effectively increase ROI from your process and tools is essential. Reducing support costs, cutting project development time, and simplifying your translation workflow are just a few objectives companies strive for when implementing a sound content development strategy.

Join Jose Sermeno of MadCap Software as he spotlights major trends and showcases case studies from companies utilizing concepts of single source development, topic-based writing, social collaboration and translation management to increase ROI and be successful content developers.

Presenter: Jose Sermeno, Product Evangelist | MadCap Software, Inc.

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Crackin’ the Code - The Who, What, When, Where and How of QR Codes

A QR Code is a square filled with small, randomly placed black boxes that resemble a maze gone mad. Often the code contains a URL that someone wants you to visit, but instead of typing the URL, you snap a photo of the QR Code (using a special app) and the URL or video then displays on your screen. Sometimes they work. Sometimes they don’t. Some are so slow to respond that you give up before you get where you thought you wanted to go. Why?

This presentation will show you the good, the bad and the ugly of QR Codes:

  • When to snap them and when to avoid them
  • What to expect from them
  • How to create your own and make them pretty
  • Practical every day and business uses for them
  • Why some marketing via QR Code works and others don’t
  • The anatomy and error rate/forgiveness of a QR Code
  • How NOT to have a boring square QR Code

We will also make a QR Code in Flare and add it to a snippet and then make one in a free online application and alter its color and appearance. Join me for a fun and exciting venture into the world of QR Codes!

Presenter: Pam Coca, Documentation Manager | Compressus

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Publishing Multilingual Content from Flare - Best Practices for Quality Assurance

Join Jose Sermeno, Scott Bass & Jennifer Schudel from MadCap Software/MadTranslations, as they cover best practices for authoring, maintaining and publishing multilingual content from Flare.

We'll review what steps can be completed to ensure that the integrity of your Flare project was maintained through-out the localization process. Some concept examples that we'll cover are how text formatting is handled, links validation, character encoding and other issues that may arise in the localization process.

Presenters:

  • Jose Sermeno, Product Evangelist | MadCap Software, Inc.
  • Jennifer Schudel | Advanced Language Translation Inc.
  • Scott Bass, President | Advanced Language Translation, Inc.
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Designing the Documentation User Experience to Speed Information

Because people are unlikely to read every word on a page, we’ve made it easy to scan for the information they want. Using the Flare drop-down feature, the HTML5 Web and Mobile versions of our documentation are folded in an accordion fashion, so that people can navigate information more rapidly. Also, expert users can speed through a procedure, while intermediate or beginning users can open up embedded images and diagrams to verify that they are on the right path, and close them to focus on the steps they need to accomplish their tasks.

Mark Metcalfe, Documentation Director at Ektron, Inc., will show this and other ways to help readers get the answers that they want as fast as possible.

Presenter: Mark Metcalfe, Documentation Director | Ektron, Inc.

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The Power of Scripts in MadCap Flare’s HTML5 Output

Making your HTML5 output look great can be as simple as adding a few scripts to your project. In this webinar, Thomas Tregner, Sr Software Engineer at Blackbaud and author of the blog, Flare for Programmers, will show you six quick demos for implementing scripts, as well as discuss scripts and MadCap Flare. He'll show you how to add the JavaScript and JQuery scripts, how they work, and where to put the scripts in your MadCap Flare projects.

Presenter: Thomas Tregner, Sr Software Engineer | Blackbaud

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Simplifying Translation with the MadPak Suite

In this webinar, we’ll present how using the MadPak Suite of tools as the single sourcing solution for your print, web, & multimedia content can simplify your translation process as well as lower your overall costs. Join Peter Argondizzo from MadTranslations and MadCap Software Product Evangelist Jose Sermeno as they cover some best practices for each of the related tools. We’ll discuss that benefits of including single source elements such as variables and snippets in Flare, sharing those elements in your images/multimedia using Capture and Mimic, and reducing your translation volume from data gathered in reports from MadCap Analyzer. Best practices, as well as real world examples of using Madcap Lingo for translation management will also be highlighted.

Presenters:

  • Jose Sermeno, Product Evangelist | MadCap Software, Inc.
  • Peter Argondizzo, Production Manager | MadTranslations
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Project Showcase: Bomgar Improves SEO with a New Approach to WebHelp Targets

Bomgar, the leading remote support software solution for enterprise companies, once produced its technical documentation with Adobe InDesign and Microsoft Word. Because Bomgar issues multiple software releases every year, the traditional print approach was becoming cumbersome for the Technical Communications team. The print approach also presented usability challenges for customers and internal resources, who often had trouble locating the most recent documentation.

Bomgar decided to streamline the documentation process by migrating to Flare. Flare’s single-sourcing capabilities dramatically improved productivity, immediately outpacing the old methods of generating PDF guides. Even more dramatic has been the SEO impact stemming from the publication of Bomgar’s WebHelp.

Justin Brock, SEO Strategist and former Technical Writer for Bomgar, viewed findability through an SEO lens and took an innovative approach to Flare’s WebHelp Targets. The result was http://www.bomgar.com/docs/content/index.htm – a Flare target that looks considerably different from traditional WebHelp output and functions much like a standard website. Now, not only are customers and internal resources able to find documentation easier, new prospects often discover Bomgar through the WebHelp. The documentation site is now not only vital to customers and technical resources, but to Bomgar’s sales and marketing teams, as well.

In this webinar, you’ll learn many of the tactics Mr. Brock used in this new approach to Flare’s WebHelp output. You’ll also see how technical documentation can have a broader impact on the business.

Presenters:

  • Justin Brock, SEO Strategist | Bomgar
  • Jenny Pittman, Senior Technical Writer | Bomgar
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Project Showcase: N-able Technologies Migrates from FrameMaker® to Flare

N-able Technologies, known for its award-winning remote monitoring and management software for managed service providers and IT departments, used to produce its technical documentation using processes based on the traditional print model.

To improve the delivery of content and their customer experience, N-able migrated from Adobe® FrameMaker® to Flare and improved their online Help in a number of ways. Join Patrick Calnan, Documentation Team Leader at N-able Technologies, as he reviews how the migration process was accomplished and the numerous benefits that were achieved.

Mr. Calnan will also examine how the company utilizes other programs, such as Analyzer and Capture, as well as the new social collaboration platform, MadCap Pulse. Patrick will pass along some early findings and experiences with the latest cutting-edge documentation solutions.

This informative presentation will provide lessons learned "from the trenches", as it were, with practical examples of how Flare, Analyzer, Capture and Pulse are all part of a technical writer's toolkit.

Presenter: Patrick Calnan, Documentation Team Leader | N-able Technologies

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Collaborative Single-Source Development using Flare and Contributor

MadCap Contributor is a great tool to review materials developed in Flare. But did you know that you could also use it as an authoring tool in your single-source workflow to rapidly and efficiently develop consistent materials? Non Flare-savvy Subject Matter Experts can contribute directly to your Flare project while you maintain complete control over text, styles, snippets, and images.

This webinar will discuss and show you ways to set up your Flare project and workflow to include one or more Contributor users to create, modify, and remove content.

Presenter: Homer Christensen, Senior Instructional Designer | Dynamics Research Corporation

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Converting From FrameMaker® to Flare? We’ve Got Your Back.

Feel like your brain is about to explode? This session will focus on planning and implementing a FrameMaker-to-Flare migration project, particularly on a large-scale. John will present some basic strategies and approaches to consider before you start, demo some third-party tools to tame your Frame documents, and show a bit of text editor magic to help with the cleanup after you import.

Presenter: John Welle, Certified Flare Instructor

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Calling All Propeller Heads: How to Start Your Own Flare User Group

Can't find a Flare user group in your area? Start one! It's not hard, and just takes a little planning, a bit of management, and a lot of passion.

This webinar offers strategies for starting a Flare user group in your community. We'll cover how to:

  • Find other interested "propeller heads"
  • Choose a location
  • Devise a schedule of meetings
  • Run a meeting that's both fun and packed with information
  • Foster participation and sharing among members
  • Plan activities that keep members coming back for more
  • Establish membership rules and set boundaries (so no one feels taken advantage of)
  • Use technology and social media to manage and promote your group
  • Avoid burning yourself out (if you're the manager!)

Whether you're a newbie, intermediate, or expert Flare user, you will marvel at how quickly your knowledge of Flare (not to mention other MadCap products) grows as a result of participating in a user group. You'll acquire a deeper understanding of how, what, and even why you should "dive deep" into Flare features.

Presenter: Nita Beck | Nita Beck Communications

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Code-o-phobic? Time to Get Over It!

Are you code-challenged—always sticking to the WYSIWYG side of things? Are you nervous about clicking Flare’s new “text” tab to switch to the “other side” to hunt for errors? Do you think code is only for geeks?

Since we fear what we do not understand, it goes without saying that if you can learn the basic structure and terminology of code, it will no longer be able to confuse or elude you. You might be surprised at just how little you will need to know in order to take away the fear.

In this webinar, we will discuss structure, elements, tags, attributes and divs. We will touch on cascading style sheets (CSS) and how they correlate to HTML. We will look at Flare’s new split view (XML and text), autocomplete and syntax coloring. At the end of class, you will be instructed in how to create a practice piece in MS Notepad that you can play with in your browser so you can see for yourself just how simple it can be.

Presenter: Pam Coca, Documentation Manager | Compressus

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Single Source Publishing in STE - Integration of HyperSTE in Madcap Flare

In this webinar we’ll introduce the capability of Simplified Technical English (STE) authoring in Madcap Flare Version 9. Using HyperSTE and Flare together, authors now have a powerful platform for developing content in STE once and then delivering it in the format and language of readers’ choice.

You’ll learn how STE creates clarity, conciseness, and consistency in writing, stimulates the (global) acceptance of information as it improves readability and translatability, prevents misunderstandings and misinterpretations, and how STE is tailor made for the smaller screens of mobile devices.

We’ll also discuss:

  • How STE has enabled multi-national companies to trim their translation costs by up to 30%.
  • How companies use STE to optimize how they deliver content to their customers, partners and employees.
  • How HyperSTE supports STE content development by providing rich, comprehensive functionality for checking content grammar, terminology and style.

Presenters:

  • Jose Sermeno, Product Evangelist | MadCap Software, Inc.
  • Berry Braster | Etteplan | Tedopres
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Using MadCap Flare as a Content Management System

Content management systems (CMSs) are a hot topic these days and you may be thinking about adopting one for use in your doc group. But it’s not a simple task… Cultural issues can delay or derail implementation. Defining whether and how a CMS might fit into your workflow isn’t easy. And getting it wrong can waste a lot of money since even a simple commercial CMS is far more expensive than a help authoring tool.

Help authoring tools (HATs) like Flare seem unrelated to CMSs, but HATs have gone far beyond help authoring. They now offer features like repositories, review support, content customization, flexible input and output, and more. In effect, today's HATs are lightweight CMSs. Which means?

If you’re thinking about adopting a CMS, you can use Flare to build a simulated CMS to try to spot problems before buying a “real” CMS. You might even be able to use Flare as a CMS, reducing disruption and saving a lot of money. This webinar looks at how Flare can be used to create “pseudo-CMSs” for testing purposes, and how it might be used as lightweight but functional “true” CMS.

Presenter: Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services

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Picture This: Optimizing Images with MadCap Flare and Capture

Sometimes people wonder: "What is Capture, and why should I use it?" In this session, certified Flare instructor Paul Pehrson demonstrates the power of integrating Capture into your Flare workflow. Learn how to Capture allows you to re-capture old screenshots without re-cropping, and without modifying the call-outs. Discover how Capture call-outs can be translated, giving you greater flexibility working with multi-language projects. Find out how to improve efficiency in your work flow by using Capture Profiles, and re-using the same image in online and print outputs. See how you can effectively use thumbnails, create figure numbers and image captions, and modify your style sheet to support different types of images in the same output. This session is crammed with tons of useful tips that will improve the professionalism of your output, and make it faster and easier for you to deliver.

Presenter: Paul Pehrson, Certified Flare Trainer

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Using MadCap Lingo alongside the MadPak Suite (benefits of using w/ Flare, Capture & Mimic)

This is the second in a three-part series of webinars in our series on MadCap Lingo. In this webinar, we will discuss how MadCap Lingo (available as part of the MadPak Suite) can be used to streamline your content translation workflow.

  • Part 1: Using MadCap Lingo to Manage Your Translation Workflow
  • Part 2: Using MadCap Lingo alongside the MadPak Suite (benefits of using w/ Flare, Capture & Mimic)
  • Part 3: Using MadCap Lingo as an Independent Translator – as the CAT tool

In Part 2, we will demonstrate how using MadCap Lingo along with the other MadPak Suite of tools can increase your overall efficiency for both content authoring, and localization management. We’ll touch on some of the ways the tools are designed to work together, as well as the advantages you'll have using Lingo specifically. We'll review what options are available from Lingo: converting variables to text, localizing image and multimedia object/callout data, and how to export localized versions of your content. MadCap Lingo along with the MadPak Suite make translating content easier than ever.

Presenter: Jose Sermeno, Product Evangelist | MadCap Software, Inc.

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MadCap Pulse: Where Documentation Meets Social Collaboration

In this introduction to the newest member of the MadCap family, you'll learn how MadCap Pulse helps create a real-time thread of ideas, information-sharing, and opinions both inside your organization and with your customers. With advanced socially-enabled features, authors can maximize the value of social networking, not only to enhance the quality of the documentation, but to improve engagement from customers, build communities and foster the sharing of information.

  • Learn the benefits of creating a social layer around your documentation
  • Navigate the features in Pulse-Enabled output
  • Distinguish the four types of users who interact with MadCap Pulse
  • Tour the types of user-added content
  • Explore the many ways users can interact with each other
  • View Pulse-generated reports on user activity

Presenter: Jennifer White, Product Evangelist | MadCap Software, Inc.

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“Mobilizing” Online Help – the Mechanics

A previous “mobilizing” webinar (Dec. 11, 2012) discussed design challenges inherent in converting standard Flare projects to mobile form. This webinar looks at the opposite side of the coin, the mechanics of that conversion.

At the simplest level, you can convert a Flare project to mobile by simply switching to a mobile-optimized skin. In practical terms, it’s more involved. You may want to change the formatting for output to mobile, which involves stylesheet mediums. You may want to use some graphics but shrink them to fit the mobile screen, which involves relative size units. You may want to hide or show certain content, which involves conditionality or variables. And so on. This webinar will walk you through those mechanics.

Specifically, we’ll look at:

  • Defining good development practices that apply to any output, including mobile, like the use of styles over inline formatting, templates, and standards for tables and special effects like toggler links.
  • Assessing the capabilities of the target devices for the mobilized output.
  • Analyzing the content to determine which of it might have to be excluded from or modified for certain outputs and the appropriate conditional build tags.
  • Defining the formatting needed for the different devices and the effect on style size units and stylesheet mediums.
  • Defining wording differences between regular and mobile outputs, such as telling users to “click” vs. “tap” a button.
  • And more…

Presenter: Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services

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Utilizing Page Layouts to Optimize Printed Outputs in MadCap Flare

Proper use of page layouts is critical to the successful production of PDF output in Flare. Understanding how they work, however, can be a challenge. During this one-hour webinar, Certified Advanced Flare Developer and Trainer Laura Johnson will cover:

  • How to build a multi-page page layout
  • How to apply a page layout to a project
  • How to handle pagination, chapter numbering, etc.

By the end of the hour, you will have the knowledge to confidently work with page layouts!

Presenter: Laura Johnson, Certified Advanced Flare Developer and Trainer

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“Mobilizing” Online Help – the Challenges

Need to convert a Flare project to mobile? No problem… Flare has offered mobile – WebHelp Mobile – as a single source output since version 6. Converting a help project to mobile, which at the basic level simply involves switching to a mobile-optimized skin, is simple. A few mouse clicks and you’re done. Is it really that simple?

Technically, yes. The complexity lies in the areas of content and design conversion, project planning and management, and, most of all, user expectations. In this webinar, we’ll look at those issues to describe what to expect if you add mobile to your Flare single source output plans. More specifically, we’ll look at the following:

Content conversion issues – What types of content from a typical Flare project should convert, what may cause trouble, and what will cause trouble. We’ll also touch on how to use Flare as a data portal for real native apps and where this might take us.

Design conversion issues – How does design differ between mobilized help projects and “true” mobile and how those differences might affect screen design, information design, and user expectations.

Management issues – Why it’s important to understand the business side of any mobile effort, and some thoughts on easy-to-understand-and-use content strategies when mobile is in the picture.

Presenter: Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services

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The Power of Graphics: Getting the Best from Screenshots and Images in Flare

Screenshots and other images can really help to communicate complex information more effectively, and they play a significant role in making your documentation more attractive and engaging. However, poorly executed or positioned graphics can have the opposite effect, so it is critically important to master some basic skills for working with images. This webinar demonstrates the potential power of graphics and explains a range of techniques for ensuring that your images are optimized for both print and onscreen outputs.

You will learn:

  • The advantages and disadvantages of each of the major image file types
  • About some useful properties that can be applied when inserting an image
  • Techniques for positioning images relative to other content
  • How to set up styles for images in your style sheet
  • How to add image captions (with auto numbering)
  • Tips for single-sourcing images for onscreen and print output
  • Tips for capturing screens using MadCap Capture

Presenter: Matthew Ellison, Certified Flare Trainer and Consultant

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Optimizing Image Maps for Online and Printed Output

Image maps are great to put in online Help - but they don't work at all in PDF. Using both Flare and Capture, I'll show you how to build an image map, apply condition tags to callouts, and hide and show content to make your image look great in print outputs.

Presenter: Laura Johnson, Certified Advanced Flare Developer and Trainer

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9 Often Overlooked Features in Flare's Target Editor

The Target Editor is where you pull together all the settings that control the look and behavior of your output. Most of the Target Editor options are straightforward and self-explanatory, but there are others...

What does Mark of the Web do? When should you use it? If at all... What about the DOCTYPE option? What is SEO (Search Engine Optimization) and why does it matter? And so on...

In this presentation by long-time MadCap-certified Flare and Mimic consultant and trainer Neil Perlin, we'll take a look at nine of these features, plus an extra one that developers sometimes trip over. At the end of the presentation, you'll be more familiar with these options and may find one that makes your work more efficient and your Help more effective.

Presenter: Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services

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The Lean User Guide – Applying Lean Principles in User Assistance

If we want to move away from a hand-crafted approach to developing content and towards a more engineering-like approach, what can we learn from the latest techniques being applied in manufacturing? Today, many manufacturers use Lean manufacturing principles, and its principles underpin Agile programming. In this presentation we’ll explore whether applying a Lean approach to technical publications could (a) lead to better deliverables and a more efficient system for producing User Assistance and (b) better position Technical Publications in the context of an Agile environment.

Presenter: Ellis Pratt, Sales and Marketing Director | Cherryleaf

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Single-source Authoring for Today’s Multiple Outputs and Devices: HTML5, Mobile and ePub

In this webinar, we’ll review the new HTML5 output in addition to general mobile, cross-platform, multi-device publishing from MadCap Flare 8. We will show you how you can ensure your users get access and can view your content on any device - whether connected (WebHelp Mobile) or not connected (ePub) to the internet - all from a single collection of source material.

We’ll review steps on how to maximize Search Engine Optimization, modern CSS styling, and the many other advantages of “frameless” HTML5 Help. Plus, we’ll show how easy it is to customize and modernize the look and feel of your content, specifically as it relates to the navigation in touch screen environments.

Presenter: Jose Sermeno, Product Evangelist | MadCap Software, Inc.

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Four Paths to Mobile with MadCap Flare

Need to move an existing project from standard online format like WebHelp to mobile? Whatever "mobile" is...

You could buy a new authoring tool, learn new coding methods and standards like MIME types and Objective C, or you could use Flare to go mobile now. In this webinar, we’ll take a look at how to do that using Flare 8.

We’ll start with a short conceptual overview to define four different types of “mobile” and explain the two that Flare supports and one that Flare is starting to support.

  • We’ll then go live by converting an existing project to WebHelp Mobile and ePub (ebook) formats to see the simple mechanics of adding “mobile” single source outputs.
  • We’ll then backtrack into the project to look at four major features in Flare that support mobile – the CSS, CSS mediums, conditions, and skins – and touch on some of the high points of each.
  • We’ll then backtrack a bit further to discuss the issue of project “cleanliness” – the junk code that may be in a project and why it’s important to clean it out as possible before starting to go mobile in the first place.

At the end of this webinar, you’ll have a basic understanding of the mobile world and a good sense of what Flare can do to help you get into that world.

Presenter: Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services

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Transforming Your WebHelp to a Printed Document Using Mediums and CSS

At first glance, transforming a beautifully-designed WebHelp project into an equally amazing PDF document can be intimidating. Design for the web doesn't always translate to print.

However, through the use of CSS, print mediums, and a few condition tags, you can turn your WebHelp content in to a PDF - without duplicating effort.

Learn how to channel the power of Flare's single-sourcing features through this webinar.

Presenter: Laura Johnson, Certified Advanced Flare Developer and Trainer

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Introduction to MadCap Flare

This webinar will introduce the concepts and workflow behind using MadCap Flare for affordable content management and content reuse including publishing for desktop, web, print, mobile devices, and others.

Presenter: Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.

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Generating Quality Print Output from MadCap Flare

Flare is best known as a tool for creating Help systems. However, one of its key strengths is its capability to produce a range of output formats including PDF, Word, and FrameMaker from a single source. Flare offers the possibility of customizing the content, structure, format and layout of these print-based outputs independently from the help outputs. For example, you can add chapter and heading numbering, running headers and footers, different layouts for odd and even pages, and cross-references that include page or section numbers. Flare achieves all this through a range of sophisticated features including condition tags, chapter and section breaks, medium-specific formatting properties, proxies, and page layouts.

This webinar introduces you to the most important features you'll need in order to maximize the quality of your print output from Flare. It explains how to set up a style sheet to support effective single-sourcing for on-screen and print presentation, and provides a checklist of action items you'll need to follow each time you prepare a project for print output.

Presenter: Matthew Ellison, Certified Flare Trainer and Consultant

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An Introduction to MadCap Flare

This webinar will introduce the concepts and success factors behind using MadCap Flare. The demonstration will include live examples of importing existing content into the Flare environment, use of the Flare visual editor to create and/or edit content, and also the publishing techniques for creating various kinds of output documents from a single collection of source material.

Presenter: Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.

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Information Anytime, Anywhere - HTML5, Mobile, and ePub Output

In this webinar we’ll be reviewing the new HTML5 output in addition to general mobile, cross-platform, multi-device publishing from new Flare 8. With Flare 8 we will show you how you can ensure your users get access and can view your content on any device - whether connected or not connected to the internet- all from a single source. We’ll review steps on how to maximize Search Engine Optimization, modern CSS styling, and the many other advantages of “frameless” HTML5 Help. We’ll also show how easy it is to customize and modernize the look and feel of your content specifically as it relates to the navigation in touch screen environments.

Presenter: Jose Sermeno, Product Evangelist | MadCap Software, Inc.

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Using MadCap Flare as a Content Management System

Content management systems (CMSs) are a hot topic these days and you may be thinking about adopting one for use in your doc group. But it’s not a simple task… Cultural issues can delay or derail implementation. Defining whether and how a CMS might fit into your workflow isn’t easy. And getting it wrong can waste a lot of money since even a simple commercial CMS is far more expensive than a help authoring tool.

Help authoring tools (HATs) like Flare seem unrelated to CMSs, but HATs have gone far beyond help authoring. They now offer features like repositories, review support, content customization, flexible input and output, and more. In effect, today HATs are lightweight CMSs. Which means?

If you’re thinking about adopting a CMS, you can use Flare to build a simulated CMS to try to spot problems before buying a “real” CMS. You might even be able to use Flare as a CMS, reducing disruption and saving a lot of money. This webinar looks at how Flare can be used to create “pseudo-CMSs” for testing purposes, and how it might be used as lightweight but functional “true” CMS.

Presenter: Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services

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Importing Microsoft Word Files into MadCap Flare Projects

Need to import Word files into a Flare project but you’re not sure what Flare’s Word import options do? Or why old and, apparently, well-behaved Word files give odd results when imported into Flare? This webinar addresses both questions.

Flare has a powerful set of Word import features that let you automatically break Word files into topics on import, specify style equivalents between Word and Flare (called “mapping”), and more.

Join Neil Perlin, MadCap-Certified Flare and Mimic instructor and consultant, in this webinar that walks through the process of importing Word files into Flare. We’ll look at the mechanics of the process and discuss the kinds of problems that occur in Word files and what to do to fix them.

Presenter: Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services

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How to Migrate from FrameMaker to Flare

Join Flare expert Scott DeLoach as he discusses best practices for importing FrameMaker files and demonstrates an end-to-end process from importing FM documents to building WebHelp, PDF, and other target types from Flare.

Moving thousands of pages of documentation to a new application can be an intimidating and sometimes difficult process. Fortunately, Flare provides a wide-range of import options, features, and tools for importing FrameMaker documents. Scott will explain how the import process works and how he has used it to import numerous FrameMaker projects for his clients.

We will discuss best practices for preparing your files for importing, setting the importing options, and correcting common importing issues. Once the files are imported, we will explore how you can use Flare to enhance your project. Lastly, we will use Flare’s single sourcing features to create a PDF, WebHelp, and other targets based on our imported FrameMaker book.

Presenter: Scott DeLoach, Founder | ClickStart, Inc.

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Making Your Content Mobile

Looking to gain a better understating of making your content accessible to users on any mobile device? This webinar will provide an industry overview of moving different types of content to the mobile environment. Specifically, it will cover developing the following for the mobile environment: (1) HTML content, (2) PDF documents, (3) WebHelp Mobile, (4) e-books, and (5) e-learning courses.

For each of these content types, the webinar will discuss technical issues, usability, and legibility as well as unique problems and solutions.

Presenter: Nad Rosenberg, President | TechWRITE, Inc.

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Moving from FrameMaker to Flare: A Comparison

Are you using FrameMaker as your primary authoring tool? While Frame is great for book publishing, it requires separate tools and plug-ins to single source content for the web. If you are tired of the expense and the headache of using multiple tools, consider switching to MadCap Flare.

Flare matches and exceeds FrameMaker’s best features, including variables, snippets (equivalent to text insets), conditions, and versatile cross-referencing formats. And Flare doesn’t restrict you to a linear, book-based model. You can manage content at the topic level and build multi-sectioned, double-sided books or websites and knowledge bases. Your choice.

Join Eddie VanArsdall as he demonstrates how you can adapt your FrameMaker workflow to a full-on, single-sourcing solution with one tool: MadCap Flare.

Presenter: Eddie VanArsdall, Content Strategist / Technical Writer | Ironworks Consulting

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Ten Tips for Importing FrameMaker Content Into Flare

Looking to import FrameMaker content into MadCap Flare? Eddie VanArsdall, Managing Editor and Content Strategist at Ironworks Consulting, provides a comprehensive list of tips and best practices for importing your FrameMaker content into Flare.

Presenter: Eddie VanArsdall, Content Strategist / Technical Writer | Ironworks Consulting

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Strategies for Building and Managing Large Online Libraries

In this webinar, learn some key methodologies for starting a large project, gaining client/employer consensus, and making your way from ground zero to useable, accessible procedures. These solid practices will help you regardless of the help authoring tool you have selected.

Presenter: Beth Gerber | Lightext, Inc.

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Best Practices for Indexing Online Help

While the basic concepts for indexing online help are the same as any other types of indexing, there are also distinct differences. The thought processes are different and can vary by tool. In this webinar, veteran technical writer and indexer Cheryl Landes will cover the methods she has developed to streamline online help indexing and ensure consistency in entries and subentries (keywords and subkeywords). She will also demonstrate her process using Flare.

Presenter: Cheryl Landes | Tabby Cat Communications

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Advanced use of Condition Tags and Single Sourcing in MadCap Flare

Condition tags allow you to customize your content by displaying or hiding text when a condition that you define is met. In this webinar, Sr. Technical Writer Patti Short will cover the methods she has used in Flare to develop a number of different online help systems, training guides, and a quick start guide using condition tags and single sourcing from one TOC. Note: this webinar covers advanced topics.

Presenter: Patti Short, Sr. Technical Writer

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Going Mobile With Flare -- Part 2: So How Do I Use Flare To Go Mobile?

This webinar will look at the specifics of creating mobile output with Flare. We’ll review the overall process of converting a Flare project to the WebHelp Mobile output and look at typical results – what features convert well, poorly, or not at all, and the effect on workflows and project planning. Finally, we’ll do a live demo to see the process in action.

Presenter: Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services

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Going Mobile With Flare -- Part 1: An Overview of the Mobile Ecology

This webinar will review the rationales for and benefits of using mobile, some basic terms (feature phones vs. smartphones), delivery “mechanisms” (apps vs. sites vs. ebooks, etc.), major platforms (Android, Apple, etc.), the effect of device differences (such as how differences between smartphones and tablets may affect your choice of delivery mechanism), and suggestions on developing content strategy and standards, and market research to determine your direction.

Presenter: Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services

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MadCap Flare: Managing Content and Form for Translation

Scott Bass discusses how choosing the right authoring tool can not only make the translation process more efficient, but also faster and cheaper.

Presenter: Scott Bass, President | Advanced Language Translation, Inc.

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Flare Single-Sourcing: My Ten Best Practices

Watch this MadNewz webinar presented by Chris Sullivan, Director of Technical Communication and Social Media at AVST, and learn about his 10 best practices for single-sourcing in MadCap Flare.

Presenter: Chris Sullivan, Director of Training and Documentation | AVST

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MadCap Flare Overview

This demonstration provides a general overview of Flare’s features and capabilities including single-sourcing, topic-based authoring and multi-channel publishing.

Presenter: Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.

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Contributor Recordings


Collaborative Single-Source Development using Flare and Contributor

MadCap Contributor is a great tool to review materials developed in Flare. But did you know that you could also use it as an authoring tool in your single-source workflow to rapidly and efficiently develop consistent materials? Non Flare-savvy Subject Matter Experts can contribute directly to your Flare project while you maintain complete control over text, styles, snippets, and images.

This webinar will discuss and show you ways to set up your Flare project and workflow to include one or more Contributor users to create, modify, and remove content.

Presenter: Homer Christensen, Senior Instructional Designer | Dynamics Research Corporation

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Exploring Contributor 4 Workflows & New Features

This one-hour demonstration will focus on covering the steps involved when utilizing MadCap Contributor in your review and contribution workflow. We’ll highlight new features and interface improvements in both MadCap Flare v8.0 and MadCap Contributor v4.0. Plus we’ll review what is required from the Flare author, and what the Contributor user can expect when reviewing or contributing to a Flare project.

Presenter: Jose Sermeno, Product Evangelist | MadCap Software, Inc.

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MadCap Contributor - Introduction and Overview

This one hour demonstration will provide an overview of MadCap Contributor, its capabilities, and integrated workflow with MadCap Flare.

Presenter: Neal Pozner | MadCap Software, Inc.

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MadCap Contributor - What's New Demo

This one hour demonstration will provide an overview of the new functionality and capabilities that have been added to MadCap Contributor. Discover how MadCap Contributor can fit in to your organization's content creation and review workflow.

Presenter: Neal Pozner | MadCap Software, Inc.

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Analyzer Recordings


MadCap Analyzer Overview

This overview demo shows how Analyzer can improve your workflow by finding issues in your projects, such as broken likes and missing files, and by making suggestions on items such as frequently appearing text that could be converted to snippets.

Presenter: Sharon Burton | MadCap Software, Inc.

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MadCap Pulse Recordings


How MadCap Pulse Can Improve Your Documentation and End User Experience

In this webinar, you’ll learn how you can improve the content and overall usefulness of your documentation, reduce support calls, and gain insight into how your customers are using your documentation. We’ll take an in-depth look at the detailed reports MadCap Pulse has to offer, as well as new features and functionality added to this latest release.

Join Laura Hippert, Technical Support Engineer, as she presents the benefits of adding MadCap Pulse to your documentation.

Who should attend this webinar?

Technical writers
Documentation managers
Content developers
Information architects
Anyone interested in learning about social media in technical communication

Presenter: Laura Hippert, Technical Support Engineer | MadCap Software

Recorded: Jul 17, 8:00-9:00 am (Pacific Time)
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Let’s Get Analytical: Advanced Reporting and User Statistics in MadCap Pulse

Bringing your documentation over to the Social Side isn’t just about the “likes,” “shares,” and “follows” (although those are all pretty cool). In this webinar, you’ll learn about the three components of MadCap Pulse (reporting, ratings, and collaboration) and how each one, used separately or together, can help you take your documentation to the next level. We’ll take an in-depth look at the advanced reporting and user statistics within MadCap Pulse, including:

  • Search Phrases and Search Phrases with No Results – find out what your users are looking for...and not finding
  • Topic Views and Ratings – which topics have the highest and lowest traffic and ratings
  • User Count – how many people are using your system and when are they using it?
  • Individual User Activity – view the user activity for any individual in your community

We’ll also explore a case study featuring leading cybersecurity company Venafi and its use of MadCap Pulse to gain insights to improve the user experience.

Presenter: Jennifer White, Product Evangelist | MadCap Software, Inc.

Recorded: Feb 20, 10:00-11:00 am (Pacific Time)
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How Effective is Your Documentation? Reports and User Feedback Using MadCap Pulse.

In this webinar, you’ll learn how users can collaborate to help each other and, in turn, improve the overall usefulness of your documentation, reduce calls to tech support, and provide insight into how your customers are using your documentation. You'll also see some of the many detailed reports MadCap Pulse has to offer.

Presenters:

  • Jose Sermeno, Product Evangelist | MadCap Software, Inc.
  • Jennifer White, Product Evangelist | MadCap Software, Inc.
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Social Collaboration: How User-Added Content Enhances Your Documentation

There’s been a lot of talk about taking technical communication social, but what’s in it for you? In this webinar, you’ll learn:

  • How social collaboration enhances customer satisfaction.
  • How user-added content supplements your documentation.
  • How user-added content saves you time and money.
  • How to incorporate user-added content into your workflow.
  • How tracking user activity helps you create more useful documentation.

You’ll also get a brief introduction to MadCap Software’s social collaboration platform, MadCap Pulse, so you can see these concepts in action.

Presenter: Jennifer White, Product Evangelist | MadCap Software, Inc.

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MadCap Pulse: Where Documentation Meets Social Collaboration

In this introduction to the newest member of the MadCap family, you'll learn how MadCap Pulse helps create a real-time thread of ideas, information-sharing, and opinions both inside your organization and with your customers. With advanced socially-enabled features, authors can maximize the value of social networking, not only to enhance the quality of the documentation, but to improve engagement from customers, build communities and foster the sharing of information.

  • Learn the benefits of creating a social layer around your documentation
  • Navigate the features in Pulse-Enabled output
  • Distinguish the four types of users who interact with MadCap Pulse
  • Tour the types of user-added content
  • Explore the many ways users can interact with each other
  • View Pulse-generated reports on user activity

Presenter: Jennifer White, Product Evangelist | MadCap Software, Inc.

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MadCap Lingo Recordings


How to Properly Handle User Interface Translation Using MadCap Lingo

It can be frustrating for any end user when the documentation does not match the user interface commands. Maintaining consistency across the UI and documentation is important to your end users, and MadCap Lingo provides the functionality to help manage this process.

In this webinar, we’ll walk you through all the steps when translating UI using MadCap Lingo, including:

  • Creating a MadCap Lingo project and importing files
  • Developing a term base and using it in MadCap Lingo
  • Connecting to a Translation Memory (TM)
  • Reviewing what the translator sees in MadCap Lingo
  • Exporting the project, TMX or TBX

Who should attend this webinar?

Localization managers
Project managers
Documentation managers
Content creators
Localization engineers
Anyone interested in learning about UI and Flare translation

Presenters:

  • Peter Argondizzo, Production Manager | MadTranslations
  • Jose Sermeno, Product Evangelist | MadCap Software, Inc.
Recorded: Jul 16, 8:00-9:00 am (Pacific Time)
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What's New in MadCap Lingo 8

This one hour webinar will provide a basic overview of the workflows used by both authors and translators in the newest release of MadCap Lingo. We’ll also be reviewing new functionality and capabilities that have been added to MadCap Lingo 8.

New Version 8 features include:

  • Translation Editor Enhancements
  • Support for Multiple Translation Memory Connections
  • SQLite Database Support
  • Concordance Search
  • Segmentation Rules Editor
  • Streamlined Termbase Editor
  • Support for 101% Matches
  • Preview Documents for Word™ and PowerPoint®
  • And Much More!

Publishing Multilingual Content from Flare - Best Practices for Quality Assurance

Join Jose Sermeno, Scott Bass & Jennifer Schudel from MadCap Software/MadTranslations, as they cover best practices for authoring, maintaining and publishing multilingual content from Flare.

We'll review what steps can be completed to ensure that the integrity of your Flare project was maintained through-out the localization process. Some concept examples that we'll cover are how text formatting is handled, links validation, character encoding and other issues that may arise in the localization process.

Presenters:

  • Jose Sermeno, Product Evangelist | MadCap Software, Inc.
  • Jennifer Schudel | Advanced Language Translation Inc.
  • Scott Bass, President | Advanced Language Translation, Inc.
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Simplifying Translation with the MadPak Suite

In this webinar, we’ll present how using the MadPak Suite of tools as the single sourcing solution for your print, web, & multimedia content can simplify your translation process as well as lower your overall costs. Join Peter Argondizzo from MadTranslations and MadCap Software Product Evangelist Jose Sermeno as they cover some best practices for each of the related tools. We’ll discuss that benefits of including single source elements such as variables and snippets in Flare, sharing those elements in your images/multimedia using Capture and Mimic, and reducing your translation volume from data gathered in reports from MadCap Analyzer. Best practices, as well as real world examples of using Madcap Lingo for translation management will also be highlighted.

Presenters:

  • Jose Sermeno, Product Evangelist | MadCap Software, Inc.
  • Peter Argondizzo, Production Manager | MadTranslations
View Recording Now Download Slides

Using MadCap Lingo as an Independent Translator – as the CAT Tool

This is the 3rd in a three-part series of webinars on MadCap Lingo. In this webinar, we will discuss how MadCap Lingo can be utilized by independent and 3rd party translators.

  • Part 1: Using MadCap Lingo to Manage Your Translation Workflow
  • Part 2: Using MadCap Lingo alongside the MadPak Suite
  • Part 3: Using MadCap Lingo as an Independent Translator – as the CAT tool

In part 3 we will demonstrate the workflow of using MadCap Lingo as a translator. As the first native XML, fully integrated computer-assisted translation (CAT), you have flexibility in what file types you can translate using MadCap Lingo, as well as what you see what you're localizing content. We'll look at what it's like to manipulate segments, compute statistics, use a translation memory, and how to add terms to a termbase. Specific examples will be shown identifying best practices for manipulating tags, and working with visual markers in the interface.

Presenters:

  • Jose Sermeno, Product Evangelist | MadCap Software, Inc.
  • Carl Christensen | MadCap Software, Inc.
View Recording Now

Writing for Translation: Best Practices and Things to Consider When Translating Content

Translation projects seem simple enough. But there are some very subtle steps you can take in preparing for your projects to ensure success. This webinar will cover key topics like text expansion, properly conditionalizing content, understanding how translation memory works, regional considerations and how to manage an internal review process.

We’ll also take a look at the advantages of single-sourcing and how it can significantly reduce translation costs.

Presenter: Peter Argondizzo, Production Manager | MadTranslations

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Using MadCap Lingo alongside the MadPak Suite (benefits of using w/ Flare, Capture & Mimic)

This is the second in a three-part series of webinars in our series on MadCap Lingo. In this webinar, we will discuss how MadCap Lingo (available as part of the MadPak Suite) can be used to streamline your content translation workflow.

  • Part 1: Using MadCap Lingo to Manage Your Translation Workflow
  • Part 2: Using MadCap Lingo alongside the MadPak Suite (benefits of using w/ Flare, Capture & Mimic)
  • Part 3: Using MadCap Lingo as an Independent Translator – as the CAT tool

In Part 2, we will demonstrate how using MadCap Lingo along with the other MadPak Suite of tools can increase your overall efficiency for both content authoring, and localization management. We’ll touch on some of the ways the tools are designed to work together, as well as the advantages you'll have using Lingo specifically. We'll review what options are available from Lingo: converting variables to text, localizing image and multimedia object/callout data, and how to export localized versions of your content. MadCap Lingo along with the MadPak Suite make translating content easier than ever.

Presenter: Jose Sermeno, Product Evangelist | MadCap Software, Inc.

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Using MadCap Lingo for Your Translation Workflow (Part 1)

This is the first in a three-part series of webinars in which we will discuss how MadCap Lingo can be used to streamline the content translation process.

  • Part 1: Using MadCap Lingo to Manage Your Translation Workflow
  • Part 2: Using MadCap Lingo alongside the MadPak Suite (Flare, Capture, Mimic benefits)
  • Part 3: Using MadCap Lingo as an Independent Translator – as the CAT tool

In Part 1, we will walk through some of the basics of managing your content using MadCap Lingo. We’ll touch on some of the basics of localization, as well as how to create a Lingo project. We’ll walk you through creating a Translation Memory, generating “translation bundles” to send to your translator, and how to export translated files from MadCap Lingo. We’ll finish by covering the “Project Update” feature, which allows you to iterate the translation workflow – sending the translator what you have now, and then as you author, generate and manage subsequent translation bundles.

Presenter: Jose Sermeno, Product Evangelist | MadCap Software, Inc.

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MadCap Lingo 6 - What's New Demo

This one hour demonstration will provide an overview of the new functionality and capabilities that have been added to MadCap Lingo 6.

Presenter: Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.

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Extending the Authoring Process: Using MadCap Lingo to Manage Your Company’s Translation Assets

The authoring process doesn't have to stop once the Help is written. With Lingo, a unique tool that bridges technical writing and translation, you now have more control over the translation process. In this webinar, localization manager Jennifer Schudel will demonstrate the different ways you can use Lingo to prepare your Flare projects for translation, manage your company’s translation memories, and leverage your company’s translation assets.

Presenter: Jennifer Schudel | Advanced Language Translation Inc.

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MadCap Flare: Managing Content and Form for Translation

Scott Bass discusses how choosing the right authoring tool can not only make the translation process more efficient, but also faster and cheaper.

Presenter: Scott Bass, President | Advanced Language Translation, Inc.

View Recording Now

MadCap Lingo Overview

This demonstration will show the typical work flow models for using MadCap Lingo as either a translation memory tool or for using it as a management tool to support an external translation memory tool chain.

Presenter: Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.

View Recording Now

Mimic Recordings


Using MadCap Lingo Alongside the MadPak Suite (Benefits of using w/ Flare, Capture & Mimic)

In this webinar we will demonstrate how using MadCap Lingo along with the other MadPak Suite of tools can increase your overall efficiency for both content authoring and localization management. We’ll touch on some of the ways the tools are designed to work together, as well as the advantages you'll have using MadCap Lingo specifically. We'll review what options are available from Lingo: converting variables to text, localizing image and multimedia object/callout data, and how to export localized versions of your content. MadCap Lingo along with the other tools in the MadPak Suite make translating content easier than ever.

Presenter: Jose Sermeno, Product Evangelist | MadCap Software, Inc.

Recorded: Jun 18, 8:00-9:00 am (Pacific Time)
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Simplifying Translation with the MadPak Suite

In this webinar, we’ll present how using the MadPak Suite of tools as the single sourcing solution for your print, web, & multimedia content can simplify your translation process as well as lower your overall costs. Join Peter Argondizzo from MadTranslations and MadCap Software Product Evangelist Jose Sermeno as they cover some best practices for each of the related tools. We’ll discuss that benefits of including single source elements such as variables and snippets in Flare, sharing those elements in your images/multimedia using Capture and Mimic, and reducing your translation volume from data gathered in reports from MadCap Analyzer. Best practices, as well as real world examples of using Madcap Lingo for translation management will also be highlighted.

Presenters:

  • Jose Sermeno, Product Evangelist | MadCap Software, Inc.
  • Peter Argondizzo, Production Manager | MadTranslations
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MadCap Mimic V7 - What's New and What's Cool

This demonstration will show the capabilities of the MadCap Mimic software for creating interactive demos, tutorials and software simulations. Special focus will be placed on new functionality in the V7 release, including:

  • HTML5 Output
  • New User Interface
  • Support for iOS, YouTube and More

Presenter: Jose Sermeno, Product Evangelist | MadCap Software, Inc.

View Recording Now

What's New in MadCap Mimic 6

This one hour demonstration will provide an overview of the new functionality and capabilities that have been added to MadCap Mimic. Come find out what's new and different in the latest release of MadCap's software simulation tool.

Presenter: Neal Pozner | MadCap Software, Inc.

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MadCap Mimic Overview

This overview demo provides a high-level look at Mimic, including the recording process, how to add images and interactivity, as well as the publishing process.

Presenter: Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.

View Recording Now

Capture Recordings


Using MadCap Lingo Alongside the MadPak Suite (Benefits of using w/ Flare, Capture & Mimic)

In this webinar we will demonstrate how using MadCap Lingo along with the other MadPak Suite of tools can increase your overall efficiency for both content authoring and localization management. We’ll touch on some of the ways the tools are designed to work together, as well as the advantages you'll have using MadCap Lingo specifically. We'll review what options are available from Lingo: converting variables to text, localizing image and multimedia object/callout data, and how to export localized versions of your content. MadCap Lingo along with the other tools in the MadPak Suite make translating content easier than ever.

Presenter: Jose Sermeno, Product Evangelist | MadCap Software, Inc.

Recorded: Jun 18, 8:00-9:00 am (Pacific Time)
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Simplifying Translation with the MadPak Suite

In this webinar, we’ll present how using the MadPak Suite of tools as the single sourcing solution for your print, web, & multimedia content can simplify your translation process as well as lower your overall costs. Join Peter Argondizzo from MadTranslations and MadCap Software Product Evangelist Jose Sermeno as they cover some best practices for each of the related tools. We’ll discuss that benefits of including single source elements such as variables and snippets in Flare, sharing those elements in your images/multimedia using Capture and Mimic, and reducing your translation volume from data gathered in reports from MadCap Analyzer. Best practices, as well as real world examples of using Madcap Lingo for translation management will also be highlighted.

Presenters:

  • Jose Sermeno, Product Evangelist | MadCap Software, Inc.
  • Peter Argondizzo, Production Manager | MadTranslations
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Picture This: Optimizing Images with MadCap Flare and Capture

Sometimes people wonder: "What is Capture, and why should I use it?" In this session, certified Flare instructor Paul Pehrson demonstrates the power of integrating Capture into your Flare workflow. Learn how to Capture allows you to re-capture old screenshots without re-cropping, and without modifying the call-outs. Discover how Capture call-outs can be translated, giving you greater flexibility working with multi-language projects. Find out how to improve efficiency in your work flow by using Capture Profiles, and re-using the same image in online and print outputs. See how you can effectively use thumbnails, create figure numbers and image captions, and modify your style sheet to support different types of images in the same output. This session is crammed with tons of useful tips that will improve the professionalism of your output, and make it faster and easier for you to deliver.

Presenter: Paul Pehrson, Certified Flare Trainer

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Industry Related Recordings


Live Panel Discussion: What You Need to Know, What You Can Afford to Ignore, and the Future of TechComm

It can be a challenge weeding though all of the buzzwords, technologies, standards and best practices in the technical communication community, but we’re here to help you navigate through this flood of information.

Join our panel of experts – Neil Perlin, Scott DeLoach and Mike Hamilton – for this live 90-minute webinar as they cut through the hype and discuss what you need to know, what you can afford to ignore, and what the future may hold for our industry.

Our panel discussion topics will include:

  • Outputting to the unknown
  • Responsive design
  • Trending formats
  • Future-proofing your content
  • Translation/localization
  • Social media
  • And more!

Panelists:
Neil Perlin
Owner | Hyper/Word Services

Scott DeLoach
Founder | ClickStart, Inc.

Mike Hamilton
VP of Product Evangelism | MadCap Software

Moderator:
Jennifer White
Product Evangelist | MadCap Software

Presenters:

  • Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services
  • Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.
  • Scott DeLoach, Founder | ClickStart, Inc.
  • Jennifer White, Product Evangelist | MadCap Software, Inc.
Recorded: Mar 4, 10:00-11:30 am (Pacific Time)
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Storming the Castle: How to Reach Those Who Control the Power and Purse Strings

It seems sometimes like management engagement with your content strategy is like a great mystical prize sealed up in the highest tower of a maze-like castle; and there’s a huge moat; and the whole thing is on top of a mountain…

To actually reach it is a challenge that will in itself take a strategy, special tools (and weapons?), and a great mountain-climbing, maze-solving team.

Noz Urbina shares some of his experience on how we can get closer to our content strategy objectives by not falling at the first barrier: getting the necessary support to develop and implement it. Based on a career selling content strategies into a diverse range of organizations – from a few hundred staff to tens-of-thousands – some of his tips will involve judicious use of common sense, and others will be potentially surprising. Learn how you can storm that castle, and claim your prize.

Presenter: Noz Urbina, Founder | Urbina Consulting

Recorded: Feb 5, 10:00-11:00 am (Pacific Time)
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ePub Formatting Tips and Tricks

Why should technical communicators be keeping an eye on ePUB files? They enable users to read content on iPads, iPhones, and other e-readers, a growing trend in delivering Just In Time documentation, where you need it and when you need it.

ePUB files are one of the technologies that have changed how technical communicators deliver mobile documentation. The newest Help Authoring Tools can easily create ePUB files but the formatting of the content—such as fonts—may vary among e-readers.

In this session you will learn about ePUB files, their advantages and disadvantages, and how to standardize the formatting of an EPUB file so that its appearance is consistent, whether you are viewing the file using iBooks, Adobe Digital Editions, or other e-reader software.

Presenter: Robert Desprez, Owner | Robert Desprez Communications Inc.

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Affective Writing: Turning Technical Documentation into an Emotional Experience for the User

Many organizations are starting to look at creating a “customer experience strategy”. This is management-speak for generating customer advocacy, brand loyalty and an emotional attachment to a product or company. So do those writing technical documentation need to adapt to these changes?

In this presentation, we’ll ask should you write technical documentation that also provides users with a more emotional experience? If so, how should you do it?

Presenter: Ellis Pratt, Sales and Marketing Director | Cherryleaf

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The Lean User Guide – Applying Lean Principles in User Assistance

If we want to move away from a hand-crafted approach to developing content and towards a more engineering-like approach, what can we learn from the latest techniques being applied in manufacturing? Today, many manufacturers use Lean manufacturing principles, and its principles underpin Agile programming. In this presentation we’ll explore whether applying a Lean approach to technical publications could (a) lead to better deliverables and a more efficient system for producing User Assistance and (b) better position Technical Publications in the context of an Agile environment.

Presenter: Ellis Pratt, Sales and Marketing Director | Cherryleaf

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Strategies for Building and Managing Large Online Libraries

In this webinar, learn some key methodologies for starting a large project, gaining client/employer consensus, and making your way from ground zero to useable, accessible procedures. These solid practices will help you regardless of the help authoring tool you have selected.

Presenter: Beth Gerber | Lightext, Inc.

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Best Practices for Indexing Online Help

While the basic concepts for indexing online help are the same as any other types of indexing, there are also distinct differences. The thought processes are different and can vary by tool. In this webinar, veteran technical writer and indexer Cheryl Landes will cover the methods she has developed to streamline online help indexing and ensure consistency in entries and subentries (keywords and subkeywords). She will also demonstrate her process using Flare.

Presenter: Cheryl Landes | Tabby Cat Communications

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Cascading Style Sheets (Part 3): Images

In this free tools-neutral webinar, you’ll learn about specifying and using images and image controls in Cascading Style Sheets (CSS).

The CSS specification allows for the sort of fine image control you expect from the highest end desktop publishing systems. But the mysteries of what to set and how are usually beyond most mortals. If you want to learn the darkest secrets of working with images in CSS, this webinar is for you.

Presenter: Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.

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DITA: 10 Things To Know (Part 2)

During this 2nd part of a 2 part webinar, Bernard Aschwanden guides people who are new to DITA through the top 10 things they should know to get a grounding in DITA ideas, technology, and tools.

Presenter: Bernard Aschwanden, President | Publishing Smarter

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DITA: 10 Things To Know (Part 1)

During this 2 part webinar Bernard Aschwanden guides people who are new to DITA through the top 10 things they should know to get a grounding in DITA ideas, technology, and tools.

Presenter: Bernard Aschwanden, President | Publishing Smarter

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Task Analysis for Developing Policies & Procedures Content Your Users Need and Prefer

In this tools-neutral webinar filled with anecdotes and examples, Raymond Urgo presents the principles and techniques for analyzing business processes and tasks that enable you to design policies and procedures topics and content that are performance-, not subject-, based.

Presenter: Raymond Urgo, Principle | Urgo and Associates

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APIs and SDKs — Breaking into and Succeeding in a Specialty Market

In this tools-neutral webinar, you'll learn what APIs and SDKs are and the similarities and differences between them, who uses APIs and SDKs and why, the benefits and drawbacks of API/SDK writing, and more.

Presenter: Ed Marshall, Principle | Marshall Documentation Consulting

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Indexing Boot Camp: How to Take Control of Your Index and Still Meet Your Deadline

In this free webinar, indexing expert Sue Heim covers tips for indexing online documents. Included is an overview of an index — what it is and what it isn't, the different types and styles of indexes, and why an index is important. Learn how to improve your online documents in one hour!

Presenter: Sue Heim, Lead Technical Writer | PGP Corporation

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Topic-based Authoring

This short overview webinar introduces you to topic-based content development and explains the advantages such as content reuse.

Presenter: Sharon Burton | MadCap Software, Inc.

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Topic-based Authoring: Doing More with Less

Regardless of the tool you use to develop content, this webinar introduces you to topic-based content development, shows you how to plan, and explains how to leverage the content you develop. You’ll leave this event with vocabulary, planning ideas, and knowledge to help you move to the next level.

Presenter: Sharon Burton | MadCap Software, Inc.

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Cascading Style Sheets (Part 2): Fonts and beyond

In this free tools-neutral webinar, you’ll learn about specifying and using fonts and font controls in Cascading Style Sheets (CSS). If you want to learn the darkest secrets of working with fonts in CSS, this webinar is for you.

Presenter: Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.

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Cascading Style Sheets (Part 1): Introduction and Overview

In this tools-neutral webinar, you'll learn the basics of Cascading Style Sheets (CSS). As more tools are moving to HTML, XHTML, and XML, it's important to know what goes on under the hood to solve issues, make the changes you want, and understand why your content looks the way it looks.

Presenter: Mike Hamilton, VP of Product Evangelism | MadCap Software, Inc.

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Users: Who are These People and What do They Want?

This tool-independent webinar discusses creating the wrong content for the wrong user is as bad as creating nothing at all. Learn to identify your users and decide how to support them. Reduce costs and schedules by providing the right information.

Presenter: Sharon Burton | MadCap Software, Inc.

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Controlling Costs by Controlling Language

This tool-independent webinar shows how simplified language options can reduce page count, decrease translation expense, and improve comprehension among non-English audiences. But is it appropriate for you? Find out.

Presenter: Brenda Huettner | P-N Designs, Inc.

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Can your HAT be a Content Management System?

This tool-independent webinar discusses how you might use the hidden features in your existing HAT tools as a Content Management System.

Presenter: Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services

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