MadWorld 2014

MadWorld 2014 - April 13, 2014

MADWORLD 2014 AGENDA

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Registration and Welcome Event - Sunday, April 13, 2014

2:00 - 5:00 PM

Check-in, Registration and Hospitality Lounge

5:00 - 7:00 PM

Welcome Event
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Day 1 - Monday, April 14, 2014

7:30 - 8:30 AM

Registration, Continental Breakfast

8:30 - 9:30 AM

Welcome Event

9:30 - 10:00 AM

Break, Networking, Hospitality Lounge

10:00 - 10:55 AM

Yeah, Flare Can Do That

Join veteran Flare trainer Paul Pehrson for an overview of some of the most interesting features in Flare. This session will provide an introduction to the following features in Flare: custom templates, custom lists (using style sheets) …Read More

Join veteran Flare trainer Paul Pehrson for an overview of some of the most interesting features in Flare. This session will provide an introduction to the following features in Flare: custom templates, custom lists (using style sheets), image thumbnails, creating styles based on local formatting, nesting TOCs, batch targets, and multiple masterpages.

Presented By:
Authoring

This Session Goes to 11: How the Flare Online Project Templates Were Created

MadCap Software Documentation Manager Paul Stoecklein takes you through the steps and challenges in creating the project templates for online output in Flare 10 …Read More

MadCap Software Documentation Manager Paul Stoecklein takes you through the steps and challenges in creating the project templates for online output in Flare 10. This includes the Online Advanced, Online Basic, and Slideshow templates, with emphasis on the different content features, styles, and skins.

Presented By:
Templates

Turbocharging Your Authoring: How to Write Quickly With Flare

In this session, presenter Nita Beck will offer practical shortcuts for writing quickly with Flare. It's for those Flare users who are composing in Flare, rather than importing …Read More

In this session, presenter Nita Beck will offer practical shortcuts for writing quickly with Flare. It's for those Flare users who are composing in Flare, rather than importing legacy material from elsewhere.

Topics include:

  • Flare's Auto-Suggestion feature, including having a list of phrases
  • Flare templates for topics of different types (and even touching on Contribution templates)
  • “Starter” snippets intended to be converted to text (e.g., notes, warnings, tables already containing some content, and special-purpose divs)
  • Tips for rapidly editing in code
  • Drafting elsewhere (e.g., Word, OneNote) and then importing in Flare
  • Pasting in content from elsewhere
  • Converting text to tables and tables to text
Presented By:
Writing & Editing

Things You Need to Know That You Don't Know You Need to Know

As technical communicators, knowledge is what you sell: The knowledge to manage your documents, control your projects, and cope with your …Read More

As technical communicators, knowledge is what you sell: The knowledge to manage your documents, control your projects, and cope with your ever-changing technological world. Trust me—to remain competitive in today's world, you need all the knowledge you can possibly accrue. Sometimes that knowledge is right in front of us, but often there is information available to us that we just don't know exists because nobody bothered to tell us…

We will talk about:

  1. Freebies like Dropbox, Skype, FTP and PDF
  2. Obscure or missing commands in our everyday programs
  3. Cloud computing
  4. Online etiquette
  5. Backup plan – jobs are precarious these days.
  6. Copyright infringement
  7. What should NOT go on your resume
  8. Tech Writing Tools – which ones you need to know and why
  9. What tools work best for what projects
  10. Selling yourself

Hacky sacs will be tossed into the audience for contributing to the discussion.

Presented By:
Career Knowledge
Legends 1/2 Legends 3/4 Legends 5 Legends 6

11:05 AM - Noon

Listapalooza

In this session, I will provide examples using ol/ul and p styles to format lists. Topics will include formatting lists with styles, using custom bullet help icons, formatting nested lists, formatting paragraphs inside lists, renumbering …Read More

In this session, I will provide examples using ol/ul and p styles to format lists. Topics will include:

  • Formatting lists with styles
  • Using custom bullet icons
  • Formatting nested lists
  • Formatting paragraphs inside lists
  • Renumbering and continuing list numbers
Presented By:
Formatting

MadCap Flare 10: What’s New Overview

In this presentation, Product Evangelist Jose Sermeno will provide an overview of the new features and content elements that can be found in the newest release of MadCap Flare 10.  Responsive HTML5 output, workflow enhancements …Read More

In this presentation, Product Evangelist Jose Sermeno will provide an overview of the new features and content elements that can be found in the newest release of MadCap Flare 10.  Responsive HTML5 output, workflow enhancements, embedded slideshows, project templates, custom lists, the updated Find and Replace, source control improvements, and the new export capabilities are just some of the updated features that will be discussed.

Presented By:
Authoring

Conditional Conundrum: Drop In (To See What Condition My Condition Was In)

How's your Boolean logic? Join us for an exciting game show that's also an interesting presentation on using conditions in Flare! Following a review on …Read More

How's your Boolean logic? Join us for an exciting game show that's also an interesting presentation on using conditions in Flare! Following a review on how Flare uses condition tags, participants will be invited to quickly figure out which of a series of sentences would appear in a generated target based on the conditions that are applied. It's a fun way to explore how Flare uses conditions while also demonstrating their power and flexibility.

Presented By:
Flare 101

You'd Better Recognize! Pattern Recognition For Technical Communicators

Pattern recognition is one of the essential mental strategies for acquiring and disseminating knowledge, though most of us are not aware of it. In this session …Read More

Pattern recognition is one of the essential mental strategies for acquiring and disseminating knowledge, though most of us are not aware of it. In this session, Kai presents ideas and findings about pattern recognition to help technical communicators think about how they can employ it to develop better user assistance.

Applicable examples draw on the psychology of cognition to show:

  • What pattern recognition is and how it works
  • Which mental strategies we employ without knowing it
  • How technical communicators can employ those strategies to make sense of new subject matter, design and structure documentation, and assist users efficiently.
Presented By:
User Assistance
Legends 1/2 Legends 3/4 Legends 5 Legends 6

12:00 - 1:30 PM

Lunch + Networking

1:30 - 2:25 PM

We Built This City (aka Project): Building a Scalable Architecture for a Flare Project

Illumina will share best practices for creating an authoring system of highly reusable content that is scalable for future growth. Many Flare users manage deliverables in …Read More

Illumina will share best practices for creating an authoring system of highly reusable content that is scalable for future growth. Many Flare users manage deliverables in separate projects, with each author responsible for their own naming conventions, folder structure, variables, and conditions. This enables writers to start quickly, but limits reuse and makes it difficult to reassign projects in case of emergencies or changing needs. At Illumina, we created a single project containing all deliverables and shared by all authors. We have an extensible folder structure and naming convention, as well as specific guidelines for variables and conditions. This architecture lets us control the amount of reuse we get from our content and positions us for future growth and development opportunities. The goal of this session is to share the methodology and principles behind our system architecture and demonstrate the advantages of planning and designing your system before moving into Flare.

Presented By:
Project Architecture

Going Solo: Best Practices for the Solo (Flare) Artist

In this session, presenter Nita Beck will offer her in-the-trenches best practices for using Flare in a solo-author shop. We'll explore the importance of Project planning, including plans for adding more authors to your team …Read More

In this session, presenter Nita Beck will offer her in-the-trenches best practices for using Flare in a solo-author shop. We'll explore the importance of:

  • Project planning, including plans for adding more authors to your team and/or handing a project off to another author
  • Design documentation
  • Standards documentation
  • Backups and source control
  • Keeping your tools up-to-date
  • Disaster recovery
  • Avoiding "shiny squirrels," "rat holes", and other distractions
Presented By:
Project Planning & Writing Strategy

Making Your Content Look Great: Design Basics for the Technical Writer

You don’t have to be an artist to make your content look amazing. In this session, with the help of MadCap Software graphic designer Tricia Gardner, you’ll learn …Read More

You don’t have to be an artist to make your content look amazing. In this session, with the help of MadCap Software graphic designer Tricia Gardner, you’ll learn the fundamentals of design and how they can be applied both in your topics and in MadCap Flare’s HTML5 Skin Editor.

Presented By:
Design

DITA for Dummies

Do presentations on DITA send you to sleep? Do you keep putting off learning about DITA, and wonder whether you need to worry about it at all? In this presentation, we'll look at DITA using simple terms, "warts and all", in a way that won't …Read More

Do presentations on DITA send you to sleep? Do you keep putting off learning about DITA, and wonder whether you need to worry about it at all? In this presentation, we'll look at DITA using simple terms, "warts and all", in a way that won't be boring and won't send you to sleep.

Presented By:
DITA
Legends 1/2 Legends 3/4 Legends 5 Legends 6

2:35 - 3:30 PM

Single-sourcing: Where Do I Start?

Sure, you know that *Flare* can single source your content, but you wonder if *you* can. In this session, you will learn about the various ways to single source content in Flare. The session will include a deep dive into the use of …Read More

Sure, you know that *Flare* can single source your content, but you wonder if *you* can. In this session, you will learn about the various ways to single source content in Flare. The session will include a deep dive into the use of conditional text, variables, and snippets in your Flare projects, and will include hints at ways you can expand your single-sourcing options.

Presented By:
Single-sourcing

Content Authoring for Responsive Design

Stop sabotaging responsive design with bad content! Your web team, your transformation architect, or your publishing system vendor spent a great amount of time and effort creating a responsive design that adapts to your customer’s …Read More

Stop sabotaging responsive design with bad content! Your web team, your transformation architect, or your publishing system vendor spent a great amount of time and effort creating a responsive design that adapts to your customer’s devices…stop wrecking it! Old authoring techniques must be updated; defining text size using point sizes is no longer acceptable, creating an eye-pleasing layout with a hidden table is atrocious, adding a fixed-width data table is asking for trouble. How are content authors to cope?

In this session Mike Hamilton will explain and show techniques for authoring and styling content so that it not only works in a responsive design architecture, but increases usability and customer satisfaction. Mike will start with some of the core concepts of responsive design such as the differences between fixed values and relative values in the context of Cascading Style Sheets (CSS). He will then show specific techniques dealing with text, images, tables, and layout to help ensure that your content is just as responsive as the overall system. Mike will be using the MadCap Flare authoring system for demonstrations, but the techniques will apply to anyone creating content to support publishing with responsive design as a goal.

Presented By:
Responsive Design

Analyze This, That and The Other Thing!!!

Analyzer is a powerful tool to help you troubleshoot potential problems with your Flare projects but are you getting the most out of its capabilities? Just what does the File Issues Viewer do and how can it help you fix issues with your topic files? …Read More

Analyzer is a powerful tool to help you troubleshoot potential problems with your Flare projects but are you getting the most out of its capabilities? Just what does the File Issues Viewer do and how can it help you fix issues with your topic files? How does Charting work and what do those statistics really mean? For a review of some of the more powerful features of Analyzer and how they can help you improve your work, check out this insightful presentation that includes real-world examples and useful productivity tips.

Presented By:
Productivity

Top Ten Things to Consider Before Your Next Translation Project

This presentation will cover ten key considerations when tackling your next translation project. Some of the topics discussed will be: Text expansion Using proper register for your…Read More

This presentation will cover ten key considerations when tackling your next translation project. Some of the topics discussed will be:

  • Text expansion Using proper register for your audience
  • Understanding how translation memory works
  • How to choose a translation vendor
  • How to handle your UI/Software projects
  • Website and app translation Requirements for managing an internal review
  • Best practices for regulatory reporting.
Presented By:
Translation Project Management
Legends 1/2 Legends 3/4 Legends 5 Legends 6

3:30 - 4:00 PM

Break, Networking, Hospitality Lounge

4:00 - 4:55 PM

Single-sourcing for a Global Audience

Whether you are translating your documentation now or plan to in the future, writing your content with a global audience in mind can improve content quality and reduce costs. In this presentation, Product Evangelist Jose Sermeno will provide …Read More

Whether you are translating your documentation now or plan to in the future, writing your content with a global audience in mind can improve content quality and reduce costs. In this presentation, Product Evangelist Jose Sermeno will provide real-world examples of how companies are using the MadPak Suite to simplify the translation process and lower overall content development costs. Concepts covered will include an overall process description, workflow examples for each of the related tools, common problems to watch out for and best practices for translation management. The applications discussed in the session in Flare, MadCap Lingo, Capture, Mimic and Analyzer.

Presented By:
Translation

Ask the Experts: Social Media and Technical Communication

In this collaborative panel discussion, our group of experts will share their experience, insights and best practices. You'll leave this session with a brain full of practical information, so bring your questions and get ready to …Read More

In this collaborative panel discussion, our group of experts will share their experience, insights and best practices. You’ll leave this session with a brain full of practical information, so bring your questions and get ready to learn:

  • The benefits of creating a social layer around your documentation
  • How user-added content saves you time and money
  • How tracking user activity helps you create more useful documentation
  • How companies are using MadCap Pulse to collaborate with customers, employees, and SMEs
Panel

CSH Demystified

In this session, we'll look at the structural and design concepts behind CSH, the job roles, and how Flare offers two options for actually doing the work. It will never be fun, but it will go faster, with fewer errors and problems. …Read More

If you're a new Flare author, one of the most intimidating tasks in a project may be the CSH, or context-sensitive help, coding. The concepts may be new, the mechanics appear to draw you deep into code, and you'll have to work closely with engineering. Many authors view CSH work as simultaneously tedious and terrifying. In fact, the concepts are actually no more complex than the concepts behind a phone book. The design issues fall into a few clearly delineated options. Engineering does most of the work. And Flare helps you with what's left. After you've done CSH a few times, you may have decided that it's far from terrifying. But it is still tedious… In this session, we'll look at the structural and design concepts behind CSH, the job roles, and how Flare offers two options for actually doing the work. It will never be fun, but it will go faster, with fewer errors and problems.

Presented By:
Context-Sensitive Help

Bust a Move: From Technical Communication to Content Strategy

We'll look at how technical communicators can get more involved in corporate content strategy. We'll look at why they might want to do that, the differences between …Read More

We'll look at how technical communicators can get more involved in corporate content strategy. We'll look at why they might want to do that, the differences between technical communication and content strategy, as well as looking at how they might re-position themselves. We'll also look at what tools and skills technical communicators can bring across from the technical communications field.

Presented By:
Content Strategy
Legends 1/2 Legends 3/4 Legends 5 Legends 6

5:00 - 7:30 PM

Evening Event
VIEW DAY 2 - Tuesday, APRIL 15

Day 2 - Tuesday, April 15, 2014

8:30 - 9:30 AM

Continental Breakfast

9:30 - 10:25 AM

So Happy Together: Improving Customer Experience with MadCap Pulse

Join N-able Documentation Team Lead Patrick Calnan for a review on how N-able started with an internal testing and evaluation period before moving on to complete …Read More

After using Feedback Server for five years to allow customers to comment on their online help, N-able Technologies was excited by the arrival of Pulse in 2013. With elements of social media interactivity, Pulse offered a complete evolution in customers' experience of our technical documentation. Join N-able Documentation Team Lead Patrick Calnan for a review on how N-able started with an internal testing and evaluation period before moving on to complete implementation. He'll share not only his experience with deploying Pulse but also provide insight on how long-term customers view the new tool and how it's changed their experience of N-able's online help.

Presented By:
Case Study

Strategies for Maximizing Content Reuse in Translation

This session will take a look at the data from two different MadTranslations customers to illustrate how content reuse can save you time and money on translation projects. We will also cover three key strategies to maximize …Read More

This session will take a look at the data from two different MadTranslations customers to illustrate how content reuse can save you time and money on translation projects. We will show you how to measure the efficiency of your vendor’s use of translation memory and how to roll the information into your yearly forecasting and spend.

We will also cover three key strategies to maximize reuse and cost savings. You will walk away with some best practices that will save time and money on future translation projects. This exercise will also uncover a very common mistake technical writing teams make when updating content.

Presented By:
Case Study

Single-sourcing: Tell Me More!

Ok, so you already know the basics of single-sourcing in Flare -- or maybe you already attended the "Where do I start?" presentation, and are now hungry for more. Join veteran Flare trainer Paul Pehrson for a deep dive into …Read More

Ok, so you already know the basics of single-sourcing in Flare -- or maybe you already attended the "Where do I start?" presentation, and are now hungry for more. Join veteran Flare trainer Paul Pehrson for a deep dive into ways you can dramatically increase your use of single sourcing using features like conditional snippets, advanced conditional text expressions, and nested TOCs. In this mind-bending session, you'll see Flare in a new light and walk away with a broader appreciation for how "single" your "source" can really be.

Presented By:
Advanced Authoring

Once, Twice, Three Times a Style Sheet: CSS3

In this session, I will provide an overview of CSS3 and explain how it can be used with Flare. Topics will include specifying fonts using @font-face, wrapping words, adding curved borders, using attribute selectors and numerous examples …Read More

In this session, I will provide an overview of CSS3 and explain how it can be used with Flare. Topics will include:

  • Specifying fonts using @font-face
  • Wrapping words
  • Adding curved borders
  • Using attribute selectors

I will provide numerous examples (developed in Flare) that will be provided to attendees to use in their projects.

Presented By:
Cascading Style Sheets
Legends 1/2 Legends 3/4 Legends 5 Legends 6

10:25 - 10:55 AM

Break, Networking, Hospitality Lounge

10:55 - 11:50 AM

Ride the Lightning (Talk)

In this high-energy lightning talk session, speakers will share various experiences using MadCap Flare and other MadCap tools. Each speaker will present for 5-10 minutes …Read More

In this high-energy lightning talk session, speakers will share various experiences using MadCap Flare and other MadCap tools. Each speaker will present for 5-10 minutes, sharing tips, tricks and more in a fun, fast-paced format designed to give the audience a rich variety of information. The session will wrap up with questions from the audience.

Tips and Tricks

Do-It-Yourself Version Control of Flare Projects using Apache Subversion

In this session, presenter Nita Beck will introduce the principles and workflows of source control, and explain why it is vital, even for solo authors. Specifically, Nita will cover …Read More

In this session, presenter Nita Beck will introduce the principles and workflows of source control, and explain why it is vital, even for solo authors. Specifically, Nita will cover Apache Subversion (SVN) terminology and concepts, including:

  • Subversion repository and working copies
  • Trunks, tags, and branches
  • Check-ins and check-outs
  • Log messages and history
  • Differences and conflicts

You'll learn what you need to set up a SVN repository (or where to subscribe to cloud-based SVN servers) and then how to:

  • Bind a Flare project to SVN
  • Check files in and out
  • Manage renames and moves
  • Handle conflicts when multiple authors have edited the same files
  • View the history of changes
  • Import a Flare project from SVN

We'll briefly look at those SVN actions that can't be done directly within Flare, but can easily be done with another SVN client, TortoiseSVN. The session will wrap up with practical Do's and Don'ts for SVN-bound Flare projects.

Presented By:
Version Control

You Can't Always Get What You Want – Unless You’re Illumina's End-users

Illumina will demonstrate methods used to generate custom documentation for our users. Previously, customers had to review ~500 pages across 8-10 documents …Read More

Illumina will demonstrate methods used to generate custom documentation for our users. Previously, customers had to review ~500 pages across 8-10 documents to learn how to use the products in our workflow. The content included background material and if-then constructs to address all the various product combinations and methods. Customers were unclear which documents to read, in what order, and which if-then scenarios applied to them. To turn this burden into a competitive advantage, we developed a Custom Documentation tool based on our Flare content. This tool provides a GUI for customers to select the products and methods they use. The selections are fed to Flare as a custom-built target. The result is a single ~50-page document containing what the user needs, and nothing more. Similar methods can be used for customized service/repair documentation, OEM customizations, and more. The goal of this session is to help you envision the possibilities for your Flare content.

Presented By:
Case Study

Controlled Language: It's Not Just for the Guys in the Skies

Simplified Technical English (STE) is an Aerospace & Defense standard for a reason. High-risk environments call for clear, concise, and precise instruction to avoid the irreversible. But what about controlled language for the rest of us? …Read More

Simplified Technical English (STE) is an Aerospace & Defense standard for a reason. High-risk environments call for clear, concise, and precise instruction to avoid the irreversible. But what about controlled language for the rest of us?

Limited vocabulary, brief sentences, a strict set of grammar rules? At first blush, these might not seem helpful to the composition and proliferation of your organization’s content. But don’t be dismayed. Tom will show you how the hallmarks of controlled language can in fact be a vital component in the health and success of your content cycle.

Presented By:
Controlled Language
Legends 1/2 Legends 3/4 Legends 5 Legends 6

Noon - 1:30 PM

Lunch + Networking

1:30 - 2:25 PM

How to Properly Prepare and Execute a Translation Project in MadCap Lingo

Translating huge MadCap Flare projects may seem daunting. Proper planning and a few considerations in the setup of your project can make the process incredibly simple. …Read More

Translating huge MadCap Flare projects may seem daunting. Proper planning and a few considerations in the setup of your project can make the process incredibly simple. Learn how to handle ideas like:

  • Conditional Text/Snippets
  • Signaling the translation services team on what to translate
  • Translation memory considerations
  • Basic concerns and things to watch out for in some key languages
Presented By:
Translation

Power in Print - PDF Output that Rocks

Single sourced PDF output doesn't have to be dull. Unlock your creative side and find out how to use Flare's Page Layout editor and CSS print style sheets to make your PDF output more polished and more professional. …Read More

Single sourced PDF output doesn't have to be dull. Unlock your creative side and find out how to use Flare's Page Layout editor and CSS print style sheets to make your PDF output more polished and more professional. Session topics will include: Using images on page layouts, multi-column layouts, separate layouts for chapter and appendices, advanced typographical settings in the CSS, and more!

Presented By:
PDF Publishing

MadCap Pulse: Reporting and Analytics Meets Social Collaboration

Who are your end users? What do they want? Are you doing a good job of providing it to them? During this grand tour of all its functionalities and reports, you’ll learn…Read More

Who are your end users? What do they want? Are you doing a good job of providing it to them? During this grand tour of all its functionalities and reports, you’ll learn how MadCap Pulse can give you valuable insight into your users and how they interact with  your documentation.

Presented By:
Analytics, Reporting and Social

Addicted to Meaning: Mental Models for Technical Communicators

In this presentation, Kai explores how "meaning" works in technical communications, why it fails and how you can create meaningful documentation. Drawing on semiotics and the …Read More

In this presentation, Kai explores how "meaning" works in technical communications, why it fails and how you can create meaningful documentation. Drawing on semiotics and the psychology of mental models, Kai shows how meaning and minimalism work, why FAQ's don't, and how to instruct users without irritating them.

Technical communicators who need to create meaningful documentation learn:

  • How (technical) communication transmits meaning
  • What mental models are and how readers create meaning based on them
  • How to ensure meaningful documentation by applying principles of minimalism.
Presented By:
Mental Models & Tech Comm
Legends 1/2 Legends 3/4 Legends 5 Legends 6

2:35 - 3:30 PM

This Session Goes to 12: How the Flare Print-based Project Templates Were Created

MadCap Software Documentation Manager Paul Stoecklein takes you through the steps and challenges in creating the project templates for print-based output in Flare 10. …Read More

MadCap Software Documentation Manager Paul Stoecklein takes you through the steps and challenges in creating the project templates for print-based output in Flare 10. This includes the User Guide Advanced, User Guide Basic, Product Foldout, and maybe even other templates if time allows. Emphasis will be on page layouts, content flow, autonumbers, images, and TOCs (both manual and auto-generated).

Presented By:
Templates

Down In the Weeds — Working With Topics in Code

Working directly in the code offers greater speed, consistency, and efficiency. If you're careful and know what you're doing… In this session, we'll look at three aspects of working in code, but also slow, tedious, and inefficient. …Read More

Have you ever had to make a standard change to dozens of topics, perhaps to hundreds or thousands? You can work in one topic at a time in Flare WYSIWYG XML editor – a safe way to work since it keeps you out of the code, but also slow, tedious, and inefficient. Working directly in the code offers greater speed, consistency, and efficiency. If you're careful and know what you're doing… In this session, we'll look at three aspects of working in code. First, we'll look at best practices for saving and backing up your work. Second, we'll look at what HTML, XML, and XHTML skills and knowledge you need. (Depending on what you need to do, that can be surprisingly less than you expect.) Finally, we'll look at the mechanics of using Flare itself to work by search and replace and even auto-correct many problems. You'll leave this session with an understanding of when and how to work in code and a sense of how it can accelerate your work.

Presented By:
Productivity

(I Can't Get No) Satisfaction, Without Understanding Advanced Table Styles

In this session, I will describe advanced techniques for formatting tables. Tips/tricks will include how to format individual cells, individual columns or rows, table header …Read More

In this session, I will describe advanced techniques for formatting tables. Tips/tricks will include how to format:

  • Individual cells
  • Individual columns or rows
  • Table header borders differently than data row borders
  • Captions (and how to repeat for print)
  • Tables differently based on target type
Presented By:
Advanced Formatting

Acrolinx and Flare: Your Knowledge Base, Only Better

You work hard to create readable and consistent content, and you spend tons of money translating it for your worldwide audience – how do you make sure everyone can find it? That's a problem that multilingual SEO …Read More

You work hard to create readable and consistent content, and you spend tons of money translating it for your worldwide audience – how do you make sure everyone can find it? That's a problem that multilingual Search Engine Optimization (SEO) can help you solve. SEO post-publish is a broken model. Bring SEO back under control by bringing it to the beginning of your workflow.

Presented By:
SEO
Legends 1/2 Legends 3/4 Legends 5 Legends 6

3:30 - 4:00 PM

Break, Networking, Hospitality Lounge

4:00 - 4:55 PM

Every Rose Has Its Thorn - Dealing with Non-Flare Users for Review, Contribution, Archiving, or Translation

At various times we may need to either share our Flare content with others, or include them in the content/documentation process. As much as we would love to …Read More

At various times we may need to either share our Flare content with others, or include them in the content/documentation process. As much as we would love to get everyone using Flare, this just isn't always possible. In this session Mike Hamilton will be presenting some of the new capabilities and updated existing capabilities within Flare 10 to make these tasks easier.

The areas that Mike will focus on will include:

  • Sharing Content:
    • Creating / pushing templates: "I need you to write this…"
    • Review process-reviewer: "I need you to review this...comments only.…"
    • Review process-editor: "I need you to review this and edit/update if necessary.…"
  • Snapshotting Content:
    • Archiving
    • Project Splitting
    • Partial Translation
Presented By:
Tips & Tricks

Ask the Experts: Writing for Translation

In this collaborative panel discussion, our group of experts will share their experience, insights and best practices. You'll leave this session with a brain full of practical information …Read More

In this collaborative panel discussion, our group of experts will share their experience, insights and best practices. You’ll leave this session with a brain full of practical information, so bring your questions and get ready to learn:

  • Creating content with translation in mind
  • The high costs and low value of "wordsmithing"
  • Key factors in vendor evaluation
  • How to manage the internal review/QA process
  • Tips for managing and maintaining TMs and termbases as assets
Panel

Compressus: Maximizing Content Reuse to Create Customized Documentation with Flare

Compressus, Inc., a leader in digital medical solutions software, uses Flare to produce up-to-date, easy-to-understand user documentation and online Help for …Read More

Compressus, Inc., a leader in digital medical solutions software, uses Flare to produce up-to-date, easy-to-understand user documentation and online Help for its MEDxConnect software suite. The MEDxConnect suite includes a core system, as well as a number of peripheral applications, all of which are constantly updated. With a user-base that includes physicians, med techs, and system administrators, Compressus must produce customized documentation for a variety of end-uses, all with different needs.

Flare allows the documentation team to re-use and re-purpose content, as well as publish to multiple formats simultaneously, saving the team significant production time and development costs.

Documentation Manager Pam Coca will demonstrate their unique document flow, re-use of chapters, creation of QR codes and snippets, take a peek into the code, show-off some of Flare’s lesser-known tricks, and publish a batch file for delivery.

Presented By:
Case Study

What Do You Measure? Metrics for Technical Communicators

Often, technical communicators focus on the estimating, reporting and costing of documentation projects. How can they accurately measure these, and what should they …Read More

Often, technical communicators focus on the estimating, reporting and costing of documentation projects. How can they accurately measure these, and what should they actually be measuring? We'll look at how we can measure the value of technical communication as well as the efficiency of the process. We'll also look at what we can do using MadCap products to measure our work.

Presented By:
Project Management
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VIEW DAY 1 - APRIL 14

5:00 - 7:30 PM

Evening Event

*Please note final conference schedule subject to change.

Conference Sponsors:

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