Case Studies

Learn how companies around the globe are using MadCap Software to increase productivity, reduce costs, and streamline the delivery of their content.

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Industry

Academic Consumer Products and Retail Financial and Consulting Services High Tech Healthcare and Pharmaceutical Services Software Telecomm

Product

Flare Contributor Analyzer MadCap Lingo Mimic Capture MadCap Pulse

Use

Print Online HTML5 Translation & Localization Polices & Procedures DITA Mobile RoboHelp® FrameMaker®
ROI Word InDesign SharePoint® Team Foundation Server® Content Management Reporting and Analytics eLearning
Scholar Program Best Practices Technical Support
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Academic

RWTH Aachen University Case Study

RWTH Aachen University

RWTH Aachen University Replaces Microsoft® Word With MadCap Flare to Deliver Customized Exercise Materials for Different Student Groups

Academic
Flare
Content Management
Scholar Program
Best Practices

UCSD Extension Case Study

UC San Diego, Extension

UC San Diego, Extension Uses MadCap Flare to Make Learning Technical Communications and Topic-Based Authoring Practices More Intuitive

Academic
Flare
Scholar Program
Best Practices

Simon Frase Thumnail Logo

Simon Fraser University

Top Canadian University Uses MadCap Flare to Teach Online Documentation Best Practices

Academic
Flare
Print
Online
Scholar Program
Best Practices

Sylvan Thumb

Sylvan Learning

Uses MadCap Flare to Provide Web-based Help for Employees at 900-Plus Tutoring Centers

Academic
Flare
Print
Online
Word
Scholar Program
Best Practices

Karlsruhe University

Karlsruhe University

Uses MadCap Flare to Teach Online Documentation Best Practices

Academic
Flare
Online
Scholar Program
Best Practices

Carnegie Mellon University

Carnegie Mellon University

Instructors Use MadCap Flare to Teach Software Documentation Best Practices

Academic
Flare
Online
Scholar Program
Best Practices

Humber College

Humber College

Uses Flare to Deliver Online Humanities Course

Academic
Flare
Online
RoboHelp®
Scholar Program
Best Practices

Towson University

Towson University

Uses Flare to Teach Online Help Authoring Best Practices

Academic
Flare
Online
Scholar Program
Best Practices

Swinburne University

Swinburne University

Students use MadCap Flare to learn online practices and concepts that apply to DITA

Academic
Flare
Online
DITA
Scholar Program
Best Practices

Consumer Products and Retail

OverDrive Logo

OverDrive

OverDrive Replaces Microsoft® Word and Web Content Management System with MadCap Flare to Create Modern HTML5 Online Help Integrated With Salesforce®, SharePoint® and Apache SVN

Consumer Products and Retail
Flare
Lingo
Online
HTML5
Translation & Localization
Word
Content Management

Fitness First

Fitness First

World's Largest Health Club Chain Creates Online Documentation For Global Employees

Consumer Products and Retail
Flare
Contributor
Lingo
Analyzer
Print
Online
Translation & Localization
Policies & Procedures

FOX Racing Shox

FOX Racing Shox

Fox Racing Shox modernizes online documentation with MadCap Flare

Consumer Products and Retail
Flare
Print
Online

Financial and Consulting Services

Technical Expressions

Technical Expressions

Uses MadCap Flare to Deliver Best-in-Class Online and Print Documentation

Financial and Consulting Services
Flare
Print
Online
RoboHelp®

Creative Interactive Ideas

Creative Interactive Ideas

Creative Interactive Ideas Cuts Development of Multi-channel Training Content by Nearly Half

Financial and Consulting Services
Flare
Online
ROI
eLearning

LeaseTeam Case Study

LeaseTeam

LeaseTeam Uses MadCap Flare, MadCap Analyzer, and MadCap Capture for Agile Delivery of Software Documentation Platform, WebHelp and Integrated Application Help

Financial and Consulting Services
Software
Flare
Analyzer
Capture
Online
HTML5

High Tech

Venafi Logo

Venafi

Venafi Uses MadCap Flare and MadCap Pulse to Deliver State-of-the-Art HTML5-based Online Help Featuring Robust Search and Social Collaboration Functionality

High Tech
Flare
Pulse
Print
Online
HTML5
FrameMaker®

Cymphonix Logo

Cymphonix

Cymphonix Uses Single-sourcing in MadCap Flare to Publish Intuitive Product Help and Documentation in Print, Online and on Mobile Devices

High Tech
Flare
Print
Online
HTML5
Mobile
FrameMaker®

Actel

Actel

Uses MadCap Flare to Reduce Production Time by 50 Percent and Enhance Customer Experience

High Tech
Flare
Print
Online
ROI
Content Management

G-Pro Technologies

G-Pro Technologies

Save Six-fold on Authoring and Translation Time Using MadCap Lingo and Flare

High Tech
Flare
Lingo
Analyzer
Print
Online
Translation & Localization
ROI
Word
RoboHelp®

Compressus

Compressus

Leading Medical Software Provider Adopts MadCap Flare to Cut Production of Print Manuals and Online Help from Two Months to One Week, Easily Add QR Codes, and Ensure Government Healthcare Compliance

Healthcare and Pharmaceutical
Flare
Print
Online
HTML5
Translation
ROI
Technical Support

Instrumentation Lab

Instrumentation Lab

Leading Medical Diagnostic Company Uses MadCap Suite to Optimize the Delivery of Online Help and Print Manuals for Six Instruments in Eight Languages

Healthcare and Pharmaceutical
Flare
Lingo
Analyzer
Capture
Online
Print
Translation
Translation & Localization
Technical Support

Mitchell

Mitchell

Leading Provider of Property & Casualty Claims Technology Solutions Cuts Process Time by 82% Using MadCap Flare with Microsoft SharePoint and Team Foundation Server

Software
Flare
Capture
Print
Online
HTML5
ROI
InDesign
SharePoint®
Team Foundation Server®
RoboHelp®
FrameMaker®
Reporting and Analytics
Technical Support

Ektron

Ektron

Global Software Provider Delivers Mobile, Web and Print Documentation from a Single Project and Cuts Web Format Output Files by Nearly 50% Using MadCap Flare and MadCap Analyzer

High Tech
Software
Flare
Analyzer
Print
Online
Mobile
HTML5
ROI

Healthcare and Pharmaceutical

Illumina Logo

Illumina

Leading Life Sciences Company Uses MadCap Flare and Microsoft Team Foundation Server to Cut Project Time for Print, Web, and Mobile Content Up to 80 Percent; MadCap Lingo Speeds Content Translation

Healthcare and Pharmaceutical
Flare
Lingo
Print
Online
Translation & Localization
Mobile
ROI
Team Foundation Server®
Content Management

athenahealth

athenahealth

athenahealth Uses MadCap Flare, Contributor and Feedback to Deliver State-of-the-Art Documentation and Online Help for its Cloud-based Physician Business Services

Healthcare and Pharmaceutical
Flare
Contributor
Print
Online
Reporting and Analytics

Microsoft

Microsoft® Health Solutions

Microsoft® Uses Flare to Streamline Delivery of Online and Print Documentation

Healthcare and Pharmaceutical
Flare
Print
Online
ROI

Picis

Picis

Picis Uses MadCap Flare and MadCap Capture to Deliver Consistent, Best-in-Class Medical Software Documentation Worldwide

Healthcare and Pharmaceutical
Flare
Capture
Print
Online
FrameMaker®
RoboHelp®

Services

Intentional Design

Intentional Design

Flare Used to Complete a Health Management System in Six Weeks

Services
Flare
Print
Online
ROI
Word
Content Management

ezGlobe

ezGlobe

EzGlobe Uses MadCap Flare to Deliver a Consistent Quality Experience across All Languages, Projects 30 Percent Reduction in Engineering Time

Services
Flare
Print
Online
Translation & Localization
RoboHelp®
ROI

Software

Zend Technologies Logo

Zend Technologies

Zend Technologies Relies on MadCap Flare for Single-Source Publishing of Customized Online Documentation, WebHelp and Mobile Outputs

Flare
Software
Online
HTML5
Mobile
RoboHelp®

BA Insight Case Study

BA Insight

BA Insight Uses MadCap Flare to Optimize Processes and Materials for Online Help, PDF and Microsoft® PowerPoint® Outputs

Flare
Software
Print
Online
HTML5

Autotask Case Study

Autotask

Autotask Switches to MadCap Flare, Lingo and Feedback to Effectively Deliver Documentation and HTML5 Online Help System in Seven Different Languages

Software
Flare
Lingo
Online
HTML5
Word
Reporting and Analytics

Tricentis Case Study

Tricentis

Tricentis Replaces Adobe® FrameMaker® with MadCap Software's Technical Communications Suite to Create HTML5-based Online Help Enriched With Video Tutorials While Cutting Annual Project Time by Three Months

Software
Flare
Contributor
Analyzer
Mimic
FrameMaker®
Online
HTML5
ROI

GFI Case Study

GFI

GFI Software Switches from Microsoft® Word to MadCap Flare to Streamline Documentation and Localization Processes and Achieve a Five-Fold Reduction in Project Time

Software
Flare
Online
HTML5
Translation & Localization
ROI
Word

ARCOM Case Study

Arcom

ARCOM Uses MadCap Flare to Streamline Delivery of Print Documentation and Online Help for Construction Specifications Software

Flare
Software
Print
Online
Mobile
RoboHelp®

Blackbaud

Blackbaud

Publicly Traded and Leading Solution Provider for Nonprofits Uses MadCap Flare to Collaborate, Customize Content, and Publish Documentation in Print, on the Web and Mobile Devices...

Software
Flare
Print
Online
Mobile
Team Foundation Server®

SEP Thumb

Software Engineering Professionals (SEP)

Leading Provider of Customized Software Solutions Uses MadCap Flare to Create Three Permission-based WebHelp Versions and...

Software
Flare
Print
Online
Word
Team Foundation Server®

MakeMusic, Inc.

MakeMusic, Inc.

Leading Provider of Music Software Replaces Print Product Guides with Interactive Online Help

Software
Flare
Online

CCC Information Services

CCC Information Services

CCC Information Services Uses Hosted MadCap Feedback Service to Optimize Online Help and Reduce "How-To" Inquiries by up to 30 Percent

Software
Flare
Online
Mobile
ROI
Reporting and Analytics

Fellowship Technologies

Fellowship Technologies

Streamlines Help And Produces Conference Documentation More Than Four Times Faster

Software
Flare
Contributor
Print
Online
ROI

Thinking Windows

Thinking Windows

Delivers Mobile WebHelp in Less Than 30 Days with MadCap Flare

Software
Flare
Mimic
Print
Online
Mobile
ROI

N-able Technologies

N-able Technologies

Uses MadCap Flare to Modernize Online Help and Documentation

Software
Flare
Print
Online
Reporting and Analytics

SalesPage Technologies

SalesPage Technologies

Completed Their Print Documentation and Online Help 25 Percent Faster

Software
Flare
Analyzer
Print
Online
FrameMaker®
RoboHelp®
ROI

AVST

AVST

Uses Flare to Replace Four Documentation Apps, Eliminate the Need for a CMS, Cut Project Time in Half

Software
Flare
Print
Online
ROI
Content Management

ISOdx

ISOdx, a division of Cranel, Inc.

ISOdx used MadCap Flare and Analyzer to deliver award-winning documentation

Software
Flare
Analyzer
Print
Online
Word

basys, inc.

basys, inc.

Modernizes, Streamline Web-based Content Delivery Using MadCap Flare

Software
Flare
Online
RoboHelp®
ROI

Telecomm

Consistent Image Logo

Consistent Image

Consistent Image Uses MadCap Flare to Deliver Interactive HTML and HTML5-based Product Guides for Customers of Sprint, One of the World's Largest Mobile Telecom Providers

Telecomm
Flare
Print
Online
HTML5

Squire Technologies

Squire Technologies

Squire Technologies Chooses MadCap Flare and Contributor over FrameMaker® to Produce Intuitive, Searchable Web-based Documentation

Telecomm
Flare
Contributor
Online
FrameMaker®


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