Case Studies

Learn how companies are using MadCap Software to increase productivity, reduce costs, and streamline content delivery.

MadCap Icon

Featured Case Study:

Newton, MA | Healthcare, Software

Nation’s Largest Healthcare Services Company Switches to MadCap Flare for Agile Delivery of Online Help and Documentation Supporting Multiple Product Versions

The Challege

“The product releases were coming much more frequently, as often as every six weeks. We were working with multiple Microsoft® Word or FrameMaker® files…It was extremely time-intensive and inefficient to update these files for each product release.”

–Lesley Brown | Associate V.P. of Documentation & Training Development, McKesson Health Solutions

The Solution

“We recognized MadCap Flare as an up-and-coming product at the cutting-edge of industry standards. Flare was the clear choice, addressing all of our requirements and going beyond to help us consider new possibilities.”

–Lesley Brown | Associate V.P. of Documentation & Training Development, McKesson Health Solutions


Industry

Healthcare & PharmaceuticalSoftware

Solutions

MadCap FlareMadCap Capture

Replacing

RoboHelp®FrameMaker®Word

Read Case Study

McKesson Health Solutions is a business unit of McKesson Corporation, the oldest and largest healthcare services company in the nation, ranked 11th on the Fortune 500 list. McKesson is in the business of better health and touches the lives of patients in virtually every aspect of healthcare.

For years, McKesson Health Solutions used a combination of Microsoft® Word, Adobe® FrameMaker®, and Adobe® RoboHelp® to build its online Help and documentation. However, as its product families grew, the business unit sought a solution that could keep up with the tremendous growth of its products.

Flare’s single-sourcing capabilities help us streamline our processes to rapidly deliver the information our customers need for any new product releases.
photo of Pat Holmes-Clark

Pat Holmes-Clark
Team Leader and Specialist Technical Writer,
McKesson Health Solutions

Case Study Filters (check all that apply)
Show Filters
Reset Filters

Industry

Academic Consumer Products and Retail Financial and Consulting Services High Tech Healthcare and Pharmaceutical Services Software Telecomm

Product

Flare Doc-To-Help Contributor Analyzer MadCap Lingo Mimic Capture MadCap Pulse

Use

Print Online HTML5 Translation & Localization Polices & Procedures DITA Mobile RoboHelp® FrameMaker® ROI Word
InDesign SharePoint® Team Foundation Server® Content Management Knowledge Base Reporting and Analytics eLearning Scholar Program Best Practices Technical Support

Academic

AcademicFlareOnlineHTML5WordContent ManagementeLearning

eLearning Innovation Relies on MadCap Flare to Streamline the Process of Delivering HTML5-based Online Courses that Capture Analytics


AcademicFlareOnlineHTML5WordContent ManagementeLearning

AcademicFlareContent ManagementScholar ProgramBest Practices

RWTH Aachen University Replaces Microsoft® Word With MadCap Flare to Deliver Customized Exercise Materials for Different Student Groups


AcademicFlareContent ManagementScholar ProgramBest Practices

AcademicFlareScholar ProgramBest Practices

UC San Diego, Extension Uses MadCap Flare to Make Learning Technical Communications and Topic-Based Authoring Practices More Intuitive


AcademicFlareScholar ProgramBest Practices

AcademicFlarePrintOnlineScholar ProgramBest Practices

Top Canadian University Uses MadCap Flare to Teach Online Documentation Best Practices


AcademicFlarePrintOnlineScholar ProgramBest Practices

AcademicFlarePrintOnlineWordScholar ProgramBest Practices

Uses MadCap Flare to Provide Web-based Help for Employees at 900-Plus Tutoring Centers


AcademicFlarePrintOnlineWordScholar ProgramBest Practices

AcademicFlareOnlineScholar ProgramBest Practices

Uses MadCap Flare to Teach Online Documentation Best Practices


AcademicFlareOnlineScholar ProgramBest Practices

AcademicFlareOnlineScholar ProgramBest Practices

Instructors Use MadCap Flare to Teach Software Documentation Best Practices


AcademicFlareOnlineScholar ProgramBest Practices

AcademicFlareOnlineRoboHelp®Scholar ProgramBest Practices

Uses Flare to Deliver Online Humanities Course


AcademicFlareOnlineRoboHelp®Scholar ProgramBest Practices

AcademicFlareOnlineScholar ProgramBest Practices

Uses Flare to Teach Online Help Authoring Best Practices


AcademicFlareOnlineScholar ProgramBest Practices

AcademicFlareOnlineDITAScholar ProgramBest Practices

Students use MadCap Flare to learn online practices and concepts that apply to DITA


AcademicFlareOnlineDITAScholar ProgramBest Practices

Consumer Products and Retail

Consumer Products and RetailFlareLingoOnlineHTML5Translation & LocalizationWordContent ManagementKnowledge Base

OverDrive Replaces Microsoft® Word and Web Content Management System with MadCap Flare to Create Modern HTML5 Online Help Integrated With Salesforce®, SharePoint® and Apache SVN


Consumer Products and RetailFlareLingoOnlineHTML5Translation & LocalizationWordContent ManagementKnowledge Base

Consumer Products and RetailFlarePrintHTML5Policies & ProceduresWordContent Management

The Big Salad Restaurant Chain Relies on MadCap Flare For Single-Source Publishing of Modern HTML5 Intranet and PDF Bookcase of Guides on Business Best Practices


Consumer Products and RetailFlarePrintHTML5Policies & ProceduresWordContent Management

Consumer Products and RetailFlareContributorLingoAnalyzerPrintOnlineTranslation & LocalizationPolicies & Procedures

World's Largest Health Club Chain Creates Online Documentation For Global Employees


Consumer Products and RetailFlareContributorLingoAnalyzerPrintOnlineTranslation & LocalizationPolicies & Procedures

Consumer Products and RetailFlarePrintOnline

Fox Racing Shox modernizes online documentation with MadCap Flare


Consumer Products and RetailFlarePrintOnline

Energy

EnergyDoc-To-HelpPrintOnlineWordSharePoint®

Georgia System Operations Corporation 1 System Operations Company Implements Comprehensive Online Content and Training Guide System Using Doc-To-Help


EnergyDoc-To-HelpPrintOnlineWordSharePoint®

Financial and Consulting Services

Financial and Consulting ServicesFlarePrintOnlineRoboHelp®

Uses MadCap Flare to Deliver Best-in-Class Online and Print Documentation


Financial and Consulting ServicesFlarePrintOnlineRoboHelp®

Financial and Consulting ServicesSoftwareFlareAnalyzerCaptureOnlineHTML5

LeaseTeam Uses MadCap Flare, MadCap Analyzer, and MadCap Capture for Agile Delivery of Software Documentation Platform, WebHelp and Integrated Application Help


Financial and Consulting ServicesSoftwareFlareAnalyzerCaptureOnlineHTML5

High Tech

High TechFlarePulsePrintOnlineHTML5FrameMaker®

Venafi Uses MadCap Flare and MadCap Pulse to Deliver State-of-the-Art HTML5-based Online Help Featuring Robust Search and Social Collaboration Functionality


High TechFlarePulsePrintOnlineHTML5FrameMaker®

High TechFlarePrintOnlineHTML5MobileFrameMaker®

Cymphonix Uses Single-sourcing in MadCap Flare to Publish Intuitive Product Help and Documentation in Print, Online and on Mobile Devices


High TechFlarePrintOnlineHTML5MobileFrameMaker®

High TechFlareLingoAnalyzerPrintOnlineTranslation & LocalizationROIWordRoboHelp®

Save Six-fold on Authoring and Translation Time Using MadCap Lingo and Flare


High TechFlareLingoAnalyzerPrintOnlineTranslation & LocalizationROIWordRoboHelp®

High TechSoftwareFlareAnalyzerPrintOnlineMobileHTML5ROI

Global Software Provider Delivers Mobile, Web and Print Documentation from a Single Project and Cuts Web Format Output Files by Nearly 50% Using MadCap Flare and MadCap Analyzer


High TechSoftwareFlareAnalyzerPrintOnlineMobileHTML5ROI

Healthcare and Pharmaceutical

Healthcare and PharmaceuticalSoftwareFlareCaptureRoboHelp®FrameMaker®Word

Nation’s Largest Healthcare Services Company Leverages MadCap Flare With Apache SVN Integration for Agile Delivery of Online Help and Documentation Supporting Multiple Product Versions


Healthcare and PharmaceuticalSoftwareFlareCaptureRoboHelp®FrameMaker®Word

Healthcare and PharmaceuticalFlareLingoPrintOnlineTranslation & LocalizationMobileROITeam Foundation Server®Content Management

Leading Life Sciences Company Uses MadCap Flare and Microsoft Team Foundation Server to Cut Project Time for Print, Web, and Mobile Content Up to 80 Percent; MadCap Lingo Speeds Content Translation


Healthcare and PharmaceuticalFlareLingoPrintOnlineTranslation & LocalizationMobileROITeam Foundation Server®Content Management

Healthcare and PharmaceuticalFlareContributorPrintOnlineReporting and Analytics

athenahealth Uses MadCap Flare, Contributor and Feedback to Deliver State-of-the-Art Documentation and Online Help for its Cloud-based Physician Business Services


Healthcare and PharmaceuticalFlareContributorPrintOnlineReporting and Analytics

Healthcare and PharmaceuticalFlarePrintOnlineROI

Microsoft® Uses Flare to Streamline Delivery of Online and Print Documentation


Healthcare and PharmaceuticalFlarePrintOnlineROI

Healthcare and PharmaceuticalFlarePrintOnlineHTML5TranslationROIKnowledge BaseTechnical Support

Leading Medical Software Provider Adopts MadCap Flare to Cut Production of Print Manuals and Online Help from Two Months to One Week, Easily Add QR Codes, and Ensure Government Healthcare Compliance


Healthcare and PharmaceuticalFlarePrintOnlineHTML5TranslationROIKnowledge BaseTechnical Support

Healthcare and PharmaceuticalFlareCapturePrintOnlineFrameMaker®RoboHelp®

Picis Uses MadCap Flare and MadCap Capture to Deliver Consistent, Best-in-Class Medical Software Documentation Worldwide


Healthcare and PharmaceuticalFlareCapturePrintOnlineFrameMaker®RoboHelp®

Services

ServicesFlareAnalyzerLingoPrintOnlineHTML5RoboHelp®FrameMaker®

Writec Relies on the MadPak Professional Suite to Deliver Award-Winning Online Help and Documentation in Multiple Languages for Global Companies


ServicesFlareAnalyzerLingoPrintOnlineHTML5RoboHelp®FrameMaker®

ServicesFlarePrintOnlineTranslation & LocalizationRoboHelp®ROI

EzGlobe Uses MadCap Flare to Deliver a Consistent Quality Experience across All Languages, Projects 30 Percent Reduction in Engineering Time


ServicesFlarePrintOnlineTranslation & LocalizationRoboHelp®ROI

Software

SoftwareFlarePrintOnlineWordTeam Foundation Server®Technical Support

Leading Actuarial Solutions Firm Uses MadCap Flare to Achieve a 40-Fold Reduction in Documentation Production Time and Enable Single-Source Publishing Across Multiple Print and Online Channels


SoftwareFlarePrintOnlineWordTeam Foundation Server®Technical Support

SoftwareFlarePrintOnlineHTML5

Paragon Software Systems Selects MadCap Flare to Streamline Delivery of Award-Winning Online Help and Contemporary Print Documentation to Suit All Levels of Users


SoftwareFlarePrintOnlineHTML5

SoftwareFlarePrintOnlineHTML5FrameMaker®

Global Animation Software Company Uses MadCap Flare to Deliver Print and Responsive HTML5 Documentation for 20 Product Versions and Modules via Single-Source, Multi-Channel Publishing


SoftwareFlarePrintOnlineHTML5FrameMaker®

SoftwareFlareContributorHTML5PrintOnline

K2 Uses MadCap Flare to Deliver Customer Training, Tutorials and Product Help, in Print and Online, Using Single-Sourced Content


SoftwareFlareContributorHTML5PrintOnline

SoftwareFlareLingoTranslation & Localization

Mitchell International, Leading Provider of Property and Casualty Claim Solutions, Relies on MadTranslations to Localize 30-Plus Online Help and Documentation Projects


SoftwareFlareLingoTranslation & Localization

FlareSoftwareOnlineHTML5MobileRoboHelp®

Zend Technologies Relies on MadCap Flare for Single-Source Publishing of Customized Online Documentation, WebHelp and Mobile Outputs


FlareSoftwareOnlineHTML5MobileRoboHelp®

FlareSoftwarePrintOnlineHTML5FrameMaker®

ASCON Uses MadCap Flare for Continuous Delivery of Technical Information Across Multiple Online and Print Channels


FlareSoftwarePrintOnlineHTML5FrameMaker®

FlareSoftwarePrintOnlineHTML5

BA Insight Uses MadCap Flare to Optimize Processes and Materials for Online Help, PDF and Microsoft® PowerPoint® Outputs


FlareSoftwarePrintOnlineHTML5

SoftwareFlareLingoOnlineHTML5WordReporting and Analytics

Autotask Switches to MadCap Flare, Lingo and Feedback to Effectively Deliver Documentation and HTML5 Online Help System in Seven Different Languages


SoftwareFlareLingoOnlineHTML5WordReporting and Analytics

SoftwareFlareContributorAnalyzerMimicFrameMaker®OnlineHTML5ROI

Tricentis Replaces Adobe® FrameMaker® with MadCap Software's Technical Communications Suite to Create HTML5-based Online Help Enriched With Video Tutorials While Cutting Annual Project Time by Three Months


SoftwareFlareContributorAnalyzerMimicFrameMaker®OnlineHTML5ROI

SoftwareFlareOnlineHTML5Translation & LocalizationROIWord

GFI Software Switches from Microsoft® Word to MadCap Flare to Streamline Documentation and Localization Processes and Achieve a Five-Fold Reduction in Project Time


SoftwareFlareOnlineHTML5Translation & LocalizationROIWord

FlareSoftwarePrintOnlineMobileRoboHelp®

ARCOM Uses MadCap Flare to Streamline Delivery of Print Documentation and Online Help for Construction Specifications Software


FlareSoftwarePrintOnlineMobileRoboHelp®

SoftwareFlareCapturePrintOnlineHTML5ROIInDesignSharePoint®Team Foundation Server®RoboHelp®FrameMaker®Reporting and AnalyticsTechnical Support

Leading Provider of Property & Casualty Claims Technology Solutions Cuts Process Time by 82% Using MadCap Flare with Microsoft SharePoint and Team Foundation Server


SoftwareFlareCapturePrintOnlineHTML5ROIInDesignSharePoint®Team Foundation Server®RoboHelp®FrameMaker®Reporting and AnalyticsTechnical Support

SoftwareFlarePrintOnlineMobileTeam Foundation Server®

Publicly Traded and Leading Solution Provider for Nonprofits Uses MadCap Flare to Collaborate, Customize Content, and Publish Documentation in Print, on the Web and Mobile Devices...


SoftwareFlarePrintOnlineMobileTeam Foundation Server®

SoftwareFlarePrintOnlineWordTeam Foundation Server®

Leading Provider of Customized Software Solutions Uses MadCap Flare to Create Three Permission-based WebHelp Versions and...


SoftwareFlarePrintOnlineWordTeam Foundation Server®

SoftwareFlareOnlineKnowledge Base

Leading Provider of Music Software Replaces Print Product Guides with Interactive Online Help


SoftwareFlareOnlineKnowledge Base

SoftwareFlareOnlineMobileROIReporting and Analytics

CCC Information Services Uses Hosted MadCap Feedback Service to Optimize Online Help and Reduce "How-To" Inquiries by up to 30 Percent


SoftwareFlareOnlineMobileROIReporting and Analytics

SoftwareFlareContributorPrintOnlineROI

Streamlines Help And Produces Conference Documentation More Than Four Times Faster


SoftwareFlareContributorPrintOnlineROI

SoftwareFlareMimicPrintOnlineMobileROI

Delivers Mobile WebHelp in Less Than 30 Days with MadCap Flare


SoftwareFlareMimicPrintOnlineMobileROI

SoftwareFlarePrintOnlineReporting and Analytics

Uses MadCap Flare to Modernize Online Help and Documentation


SoftwareFlarePrintOnlineReporting and Analytics

SoftwareFlareAnalyzerPrintOnlineFrameMaker®RoboHelp®ROI

Completed Their Print Documentation and Online Help 25 Percent Faster


SoftwareFlareAnalyzerPrintOnlineFrameMaker®RoboHelp®ROI

SoftwareFlarePrintOnlineROIContent Management

Uses Flare to Replace Four Documentation Apps, Eliminate the Need for a CMS, Cut Project Time in Half


SoftwareFlarePrintOnlineROIContent Management

SoftwareFlareOnlineRoboHelp®ROI

Modernizes, Streamline Web-based Content Delivery Using MadCap Flare


SoftwareFlareOnlineRoboHelp®ROI

Telecomm

TelecommFlarePrintOnlineHTML5

Consistent Image Uses MadCap Flare to Deliver Interactive HTML and HTML5-based Product Guides for Customers of Sprint, One of the World's Largest Mobile Telecom Providers


TelecommFlarePrintOnlineHTML5

TelecommFlareContributorOnlineFrameMaker®

Squire Technologies Chooses MadCap Flare and Contributor over FrameMaker® to Produce Intuitive, Searchable Web-based Documentation


TelecommFlareContributorOnlineFrameMaker®