Case Studies

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Learn how companies around the glob are using MadCap Software to increase productivity, reduce costs, and streamline the delivery of their content.

Academic

RWTH Aachen University Case Study

RWTH Aachen University

RWTH Aachen University Replaces Microsoft® Word With MadCap Flare to Deliver Customized Exercise Materials for Different Student Groups

UCSD Extension Case Study

UC San Diego, Extension

UC San Diego, Extension Uses MadCap Flare to Make Learning Technical Communications and Topic-Based Authoring Practices More Intuitive

Simon Frase Thumnail Logo

Simon Fraser University

Top Canadian University Uses MadCap Flare to Teach Online Documentation Best Practices

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Sylvan Learning

Uses MadCap Flare to Provide Web-based Help for Employees at 900-Plus Tutoring Centers

Karlsruhe University

Karlsruhe University

Uses MadCap Flare to Teach Online Documentation Best Practices

Carnegie Mellon University

Carnegie Mellon University

Instructors Use MadCap Flare to Teach Software Documentation Best Practices

Humber College

Humber College

Uses Flare to Deliver Online Humanities Course

Towson University

Towson University

Uses Flare to Teach Online Help Authoring Best Practices

Swinburne University

Swinburne University

Students use MadCap Flare to learn online practices and concepts that apply to DITA

Consumer Products and Retail

Fitness First

Fitness First

World's Largest Health Club Chain Creates Online Documentation For Global Employees

FOX Racing Shox

FOX Racing Shox

Fox Racing Shox modernizes online documentation with MadCap Flare

Financial and Consulting Services

Technical Expressions

Technical Expressions

Uses MadCap Flare to Deliver Best-in-Class Online and Print Documentation

Creative Interactive Ideas

Creative Interactive Ideas

Creative Interactive Ideas Cuts Development of Multi-channel Training Content by Nearly Half

High Tech

Venafi Logo

Venafi

Venafi Uses MadCap Flare and MadCap Pulse to Deliver State-of-the-Art HTML5-based Online Help Featuring Robust Search and Social Collaboration Functionality

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Cymphonix

Cymphonix Uses Single-sourcing in MadCap Flare to Publish Intuitive Product Help and Documentation in Print, Online and on Mobile Devices

Actel

Actel

Uses MadCap Flare to Reduce Production Time by 50 Percent and Enhance Customer Experience

G-Pro Technologies

G-Pro Technologies

Save Six-fold on Authoring and Translation Time Using MadCap Lingo and Flare

Healthcare and Pharmaceutical

Illumina Logo

Illumina

Leading Life Sciences Company Uses MadCap Flare and Microsoft Team Foundation Server to Cut Project Time for Print, Web, and Mobile Content Up to 80 Percent; MadCap Lingo Speeds Content Translation

athenahealth

athenahealth

athenahealth Uses MadCap Flare, Contributor and Feedback to Deliver State-of-the-Art Documentation and Online Help for its Cloud-based Physician Business Services

Microsoft

Microsoft® Health Solutions

Microsoft® Uses Flare to Streamline Delivery of Online and Print Documentation

Compressus

Compressus

Leading Medical Software Provider Adopts MadCap Flare to Cut Production of Print Manuals and Online Help from Two Months to One Week, Easily Add QR Codes, and Ensure Government Healthcare Compliance

Instrumentation Lab

Instrumentation Lab

Leading Medical Diagnostic Company Uses MadCap Suite to Optimize the Delivery of Online Help and Print Manuals for Six Instruments in Eight Languages

Picis

Picis

Picis Uses MadCap Flare and MadCap Capture
to Deliver Consistent, Best-in-Class Medical Software Documentation Worldwide

Services

TechCom Manager

TechCom Manager

Topic-based writing to the rescue: project considerations for managers

Intentional Design

Intentional Design

Flare Used to Complete a Health Management System in Six Weeks

ezGlobe

ezGlobe

EzGlobe Uses MadCap Flare to Deliver a Consistent Quality Experience across All Languages, Projects 30 Percent Reduction in Engineering Time

Software

Autotask Case Study

Autotask

Autotask Switches to MadCap Flare, Lingo and Feedback to Effectively Deliver Documentation and HTML5 Online Help System in Seven Different Languages

Tricentis Case Study

Tricentis

Tricentis Replaces Adobe® FrameMaker® with MadCap Software's Technical Communications Suite to Create HTML5-based Online Help Enriched With Video Tutorials While Cutting Annual Project Time by Three Months

GFI Case Study

GFI

GFI Software Switches from Microsoft® Word to MadCap Flare to Streamline Documentation and Localization Processes and Achieve a Five-Fold Reduction in Project Time

ARCOM Case Study

Arcom

ARCOM Uses MadCap Flare to Streamline Delivery of Print Documentation and Online Help for Construction Specifications Software

Mitchell

Mitchell

Leading Provider of Property & Casualty Claims Technology Solutions Cuts Process Time by 82% Using MadCap Flare with Microsoft SharePoint and Team Foundation Server

Ektron

Ektron

Global Software Provider Delivers Mobile, Web and Print Documentation from a Single Project and Cuts Web Format Output Files by Nearly 50% Using MadCap Flare and MadCap Analyzer

Blackbaud

Blackbaud

Publicly Traded and Leading Solution Provider for Nonprofits Uses MadCap Flare to Collaborate, Customize Content, and Publish Documentation in Print, on the Web and Mobile Devices…

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Software Engineering Professionals (SEP)

Leading Provider of Customized Software Solutions Uses MadCap Flare to Create Three Permission-based Web Help Versions and...

MakeMusic, Inc.

MakeMusic, Inc.

Leading Provider of Music Software Replaces Print Product Guides with Interactive Online Help

CCC Information Services

CCC Information Services

CCC Information Services Uses Hosted MadCap Feedback Service to Optimize Online Help and Reduce "How-To" Inquiries by up to 30 Percent

Fellowship Technologies

Fellowship Technologies

Streamlines Help And Produces Conference Documentation More Than Four Times Faster

Thinking Windows

Thinking Windows

Delivers Mobile Web Help in Less Than 30 Days with MadCap Flare

N-able Technologies

N-able Technologies

Uses MadCap Flare to Modernize Online Help and Documentation

SalesPage Technologies

SalesPage Technologies

Completed Their Print Documentation and Online Help 25 Percent Faster

AVST

AVST

Uses Flare to Replace Four Documentation Apps, Eliminate the Need for a CMS, Cut Project Time in Half

ISOdx

ISOdx, a division of Cranel, Inc.

ISOdx used MadCap Flare and Analyzer to deliver award-winning documentation

basys, inc.

basys, inc.

Modernizes, Streamline Web-based Content Delivery Using MadCap Flare

Telecomm

Squire Technologies

Squire Technologies

Squire Technologies Chooses MadCap Flare and Contributor over FrameMaker® to Produce Intuitive, Searchable Web-based Documentation

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